UNDERWOODS KIA REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Kia experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Kia" on Google and Facebook or find our dealership addresses here to send by post.


2022



They are great at providing a full and comprehensive customer service, let's face it no company in the world never made a mistake but not all companies are as excellent as Underwood's Kia are at putting any little problems right and making certain everything is as it should be before the happy customer departs, Have had some pretty atrocious experiences over the years with various car sales and servicing companies who when not quite delivering just what I expected from them just shrugged and let me drive away totally disheartened by their lack of any effort at all to correct problems with my vehicle, have to say Underwood's went that "extra mile" to make sure that I left after having some work done on my Kia totally satisfied that my vehicle was even better than I hoped it would be. Won't be going anywhere else for a new Kia or to get work done when needed on my current one.

★★★★★

Jack Wright (June 22) Colchester Branch - Facebook Recommendation

Picked up my shiny new Kia stonic today absolutely buzzing. Jamie Taylor salesman was excellent from start to finish definitely 10 out of 10 great work and thanks for putting up me and my blonde moments I only drive it lol.

★★★★★

Tina Rulton (June 22) Colchester Branch - Facebook Recommendation

Simon Barnett provided excellent customer service. I am very pleased with my purchase. Thank You!

★★★★★

Muhsin Ahmad (June 22) Colchester Branch - Google Recommendation

Came into Kia after visiting a few other dealerships and was met by the lovely Simon who was very helpful, friendly and gave great advice. He was very helpful throughout the process of purchasing my first car and I would definitely recommend this dealership to anyone looking for a new car.

★★★★★

Shamara Campbell-Richards (May 22) Colchester Branch - Google Recommendation

Great experience, professional, polite and Knowledgeable. No messing around car was finished in good time, plus the Kia Sportage is a great car to drive, Thank you Kia.

★★★★★

Robert Beckenham (May 22) Colchester Branch - Google Recommendation

I have nothing but appreciation for Steve when I finally bought my Kia Sportage. I had to wait quite a while before my money arrived in my bank and Steve kept in touch with friendly calls. I am sure he was glad to see my car finally leave the lot. I am also very pleased with my purchase, it drives beautifully.

★★★★★

Lydia Vaux (May 22) Colchester Branch - Customer email

We collected our new Sportage this weekend and the whole process was excellent from the start - Jamie was excellent, nothing was too much trouble. We looked at other brands but came back to Kia. Thanks again Jamie!

★★★★★

Steve Dagnell (May 22) Colchester Branch - Facebook Recommendation

So pleased with my sparkly new Kia Picanto. Picked up yesterday and was super-impressed with the care shown by Sales Manager Jamie Tyler - everything was done and ready as promised.  10/10 for sure.

★★★★★

Chris Mick Moore (April 22) Colchester Branch - Facebook Recommendation

We were very happy with our experience at Kia Colchester. The sales manager Jamie Tyler was brilliant, he understood our situation and guided us smoothly through the whole process from start to finish. I would highly recommend Jamie and Kia to anyone.

★★★★★

Sue Tyler (April 22) Colchester Branch - Google 5/5

Cannot fault the customer service experience we have received this week, buying a car through Kia. We visited two other dealerships beforehand and cannot express enough how amazing Kevin Bell was from the minute we arrived into the car park. He really listened to what we wanted, our budget and the spec of car we wanted. He did not push us to make any decisions and was really friendly and welcoming. We really do hope in 5 years time when we come to buy another car he is still there, he made the whole experience so less stressful than we thought it would be. Would highly recommend Kevin and Kia to anyone looking to buy a new car stress free. Thank you to you all, you were great.

★★★★★

Grace Tull (April 22) Colchester Branch - Google 5/5

Excellent customer service by everyone at Underwoods Kia, car was very well prepped for delivery. Looking forward to returning for the fitment of some ordered accessories and saying "Hello" to all the lovely people there.

★★★★★

Jak Wright (April 22) Colchester Branch - Google 5/5

Old school proper service from the team here who had excellent product knowledge. Listened to what I wanted and then delivered what I ordered on time and as quoted. Threw in a couple of nice bonus items too. Top job all round.

★★★★★

Kevin Sheath (April 22) Colchester Branch - Google 5/5

Mobility help was good also the hand over.

★★★★

Jòhn Baker (April 22) Colchester Branch - Google 4/5

We have now owned this Sportage since 2017 when purchased new from Underwoods Colchester. In 60 years of driving and owning vehicles whilst not the most expensive it is to date the best vehicle by far.

I have had back problems since the age of 19 and this is the first car I have driven/owned that does not give me back pain when on any journeys either short or long holiday trips to Europe.

Only real criticism is the passenger seat is FAR too low and my wife has to have a booster cushion which is not ideal, I understand on newer models this has been rectified, it is shame KIA have not responded to our previous complaints and updated the seat for us?

However this so far is our only complaint with an excellent vehicle and a company providing very good after sales service.

★★★★★

David Atkinson (March 22) Colchester Branch - Google 5/5

Underwoods Kia. What a great experience, Jamie Tyler welcomed us in to the dealership, no hard sell, very professional and honest throughout the whole sales process. At no point did we feel pressured or uncomfortable. Made it a stress less easy experience. We highly recommend Jamie.

★★★★★

David Sandilands (April 22) Colchester Branch - Google 5/5

Just a quick post to praise Steve Everett at Kia for his excellent customer service today, needed a car in a hurry having been let down by world shortage of cars and manufacturing delays for DCT gearbox Kia Ceeds, now have a lovely Fusion White Kia Sportswagon 3 DCT on order from Underwoods Kia.

★★★★★

Jack Wright (March 22) Colchester Branch - Facebook Recommendation

Easy buying experience thanks to Jamie - and we really like the new car.

★★★★★

Chris Fox (March 22) Colchester Branch - Google 5/5

Good dealers, zero pressure in sales. Steve was very professional and courteous. Recommended.

★★★★★

mfpix (February 22) Colchester Branch - Google 5/5

Purchased my Kia EV6 last November and took delivery in January. Steve Everett of Kia Underwoods guided me through the purchase in a professional and helpful manner including answering or finding the answers to questions I had after taking delivery.

★★★★★

Michael Rayner (February 22) Colchester Branch - Google 5/5

Had a small repair done under warranty but the staff were really friendly and helpful. Thank you.

★★★★★

Maureen Chudley (January 22) Colchester Branch - Google 5/5

Jamie Tyler at Kia in Colchester was very quick to understand our needs, was extremely approachable and not your usual salesman. He was very funny and didn't try to sell us something we didn't want. Would highly recommend!!

★★★★★

Sez Mensah (January 22) Colchester Branch - Google 5/5

What a great car I've just purchased for my driving school. It's the Stonic automatic. I dealt with Jamie Tyler and would highly recommend him as he helped me choose the right car for my needs as a driving instructor. Thanks again.

★★★★★

Kieran from DVDS Learners (December 21) Colchester Branch - Facebook Recommendation

Thank you to George and the team at Underwoods. Couldn’t be happier the service we received and we’re loving the new car also. The whole process was made so easy for us, we were well informed throughout and everything ran smoothly from test drive through to final purchase. Thanks again!!!

★★★★★

Stuart Ascott (January 22) Colchester Branch - Google 5/5


2021


​​​

Great company in all aspects. Great staff and great cars.

★★★★★

Lawrence Obrien (December 21) Colchester Branch - Google 5/5

Very pleased with service from Kia Colchester, Paul Salmon an excellent Salesperson. I felt I was not rushed and everything was explained clearly. Excellent service and very pleased with my new car.

★★★★★

Yvonne Smith (November 21) Colchester Branch - Google 5/5

Jamie is an extremely efficient car salesperson; patient and reassuring even when I stalled the car before I was on the public highway. I felt that even though I was not buying a new car my needs were important and that Jamie took these into account. He explained the features of the car that I had not met before thoroughly: so that when I drove off I felt confident with my new secondhand car.

★★★★★

Barbara Theobald (November 21) Colchester Branch - Google 5/5

Jamie put us at ease from the start to finish. He was reassuring and gave us sensible advice along the way. A brilliant service, and we would highly recommend him when purchasing a Kia car. Very satisfied.

★★★★★

Sacha Skinner (November 21) Colchester Branch - Google 5/5

I would recommend Kia of Colchester. Big thanks to Underwoods sales team and Paul Salmon for finding the right car for me. Paul was friendly and very professional. He had a lot of patience with me, explaining sometimes more than once what was involved in the purchase of the car. My new car is great.

★★★★★

Susan Simmons (November 21) Colchester Branch - Customer email

Purchased a Kia Sportage couldn’t fault the device given, was given a warm welcom​e.

★★★★★

Martin Grant (October 21) Colchester Branch - Google 5/5

Found the whole experience pleasant and painless. My purchase was a Kia Sportage on PCP. The car is surprisingly very well built, and drives comfortably. Even after taking delivery the Underwood’s sales team were pleasant and patient with my silly questions. Would recommend to family and friends.

★★★★★

Gordon Rackham (October 21) Colchester Branch - Google 5/5

Steve Everett - The Motability Specialist. Not only did he get the vehicle we wanted but he traded a vehicle with another dealership to get the car we wanted sooner as he was understanding of my condition, current situation and time constraint in which I was under for my new vehicle. He was professional, understanding, caring and kept me fully informed with every development. Every visit to KIA we were offered a comfortable seat and a drink of water. He was funny and professional and due to my anxiety it seemed as if he went out of his way to make me feel at ease. He had both mine and my Carers contact number and kept us both up to date as he was aware of my short term memory issues. Steve Everett deserves credit for his professional and experienced level of customer service, even more so with people with disabilities like myself. Absolutely brilliant gentleman..

★★★★★

Daniel Whybrow (October 21) Colchester Branch - Customer email

Paul Salmon sold me my Kia Soul Maxx back in 2018 and despite this being my first purchase from Kia or Underwood's he's been absolutely fantastic right up to present day. He was a delight to deal with when buying the car, and he always remembers me every time I visit the showroom and we have a good chat. Underwood's Kia is a genuinely fantastic dealership to visit and Paul's level of customer service is second to none.

★★★★★

James Bester (October 21) Colchester Branch - Google 5/5

Overall a good experience with with this dealership. Connor, our sales advisor was a great guy to deal with and made the process very quick and easy. It wasn’t completely plain sailing though as they were slow in paying off the finance on our part exchange and needed reminding five days later. Connor, again was more than happy to chase it up for me. But with the next payment due on said part ex I chased the dealership again the next day to confirm it had been done. This is when I spoke to Paul salmon. Maybe I caught him at a bad time but he seemed to take particular offence to my enquiry. Seemingly not understanding my concern telling me he’s “sure admin had already paid it off as they’re very quick”. I let him carry on for a minute then informed him Connor had in fact already confirmed admin hadn’t paid it off the day before. His tone changed for the better after that and he kindly checked with admin for me. Despite this I would recommend this dealership.

★★★★

Christopher Harrison (October 21) Colchester Branch - Google 4/5

Great experience at Kia Colchester would highly recommend and use again the car I got was a Kia XCeed and lots of features and gadgets I dealt with Paul Salmon.

★★★★★

Shane Troy Ramplin (September 21) Colchester Branch - Facebook Recommendation

My father Richard Brice recently dealt Paul Salmon when buying a new Kia. We found him friendly and efficient, and would definitely recommend Underwood's Kia to anyone wanting to buy a car.

★★★★★

Susannah Navaneethakrishnan (September 21) Colchester Branch - Google 5/5

Great experience at Kia Colchester. We didn’t purchase the car after test driving it simply because it wasn’t right for us. Out of all the dealerships we have been to in our search for a new car, Kia Colchester’s sales team was by far the best. On our first visit, cars were immediately made available for us to view, when we returned for a test drive it was easily arranged before hand and the car was ready to go when we arrived. Paul was very open and honest about the details of the deal, at no point did I feel under any pressure. Paul also offered advice about issues with my current car. Another member of the team organised the Test drive for us who was also very helpful. (Connor I think, apologies if I’m wrong). Thanks again.

★★★★★

Pete Stern (September 21) Colchester Branch - Facebook Recommendation

I would like to take the opportunity to thank the team at Kia for helping us out in our search for a family car. Paul Salmon provided a professional approach and exceeded all our expectations as a car salesman. He was friendly and more than willing to assist in the slightest way and should win Car Salesman of the Year! Kia was not on our radar when venturing into the world of car shopping, but given the extremely high level of car specifications the Kia Sportage offered, it became obvious it was a great deal.  Our car is a joy to drive, spacious and a perfect family vehicle. No fluff, just honesty all round. Thanks Paul and we'll look forward to revisiting your showroom again in the future.

★★★★★

John Stafford (September 21) Colchester Branch - Facebook Recommendation

They are a really cheerful helpful team at Kia Colchester, Jamie Tyler especially, responsive, friendly, approachable and thorough, made my experience of getting my new motor a smooth worthwhile transaction.

★★★★

Tracey Morgan (September 21) Colchester Branch - Facebook Recommendation

I just wanted to let you know how great your dealership service has been in ordering my new Kia e Niro. In particular Paul Salmond went out of his way to get the whole thing processed and over the line and we are really happy with the car so far. Paul kept me informed of how things were going and responded to all my enquiries in a very prompt and professional way – couldn’t be happier with the service provided by Underwoods Colchester and I look forward to continuing working with Paul and the maintenance team.

★★★★★

Harold Lockwood (September 21) Colchester Branch - Customer email

Me and my partner picked up our brand new Kia Sportage on Friday last week. We feel the service we were given by Paul Salmon and his team was above and beyond we ordered our car the Thursday before and it was all ready too collect the next Friday that service to be proud off thankyou guys much appreciated

★★★★★

Aime Pearce  (September 21) Colchester Branch - Facebook Recommendation

Changed my Kia Sportage today for a new Kia Stonic Connect. Again dealt with Paul Salmon who made the whole process as painless as possible considering my wife passed away recently. I am very pleased with my new car and hope to have many years driving it. More importantly Paul Salmon is a fantastic human being.

★★★★★

Paul Tracey (September 21) Colchester Branch - Facebook Recommendation

Excellent team at Kia especially Paul Salmon who goes above and beyond for his customers! thank you.

★★★★★

Natalie 'nutz' Webb  (September 21) Colchester Branch - Facebook Recommendation

I can't thank Paul and Jamie enough for again helping me purchase a car that is best suited for my needs of a better quality car at a very reasonable price. Thank you again for your hard work and pleasant experience when purchasing my brand new car.

★★★★★

Ruby Jegatheswaran (September 21) Colchester Branch - Google 5/5

Recently collected my Kia Picanto from the showroom, am extremely pleased with the car and service I received from Connor over the last three months. The handover was a very pleasant experience and Paul Salmon made it so. Just a note to keep your customers extremely happy - when carrying out the pre-delivery checks - as this car is to be used in England - can the navigation settings be set to Miles instead of Kilometres, and likewise with the Speedo settings. Also the correct time on the Clock. Just small things but attention to detail would impress I'm sure.

★★★★★

Mary Sadler (September 21) Colchester Branch - Google 5/5

I would like to offer my thanks to Paul for his patience and understanding with the all questions I asked during my several visits to Underwoods Colchester exploring the KIA range. Never without a smile and cheerful disposition I hope he thinks it was all worthwhile when, this afternoon, I collected my new Proceed GT. All members of staff were friendly and professional and the showroom clean and inviting - even with the trying conditions brought about by the pandemic. Many thanks to you all - and stay safe..

★★★★★

Ray (August 21) Colchester Branch - Customer email

Very good dealership pleasant staff car in for diagnostic check quick to book car in for warranty repair .7 year warranty with Kia.

★★★★★

allan w (August 21) Colchester Branch - Google 5/5

Good service.

★★★★★

pirates93 (August 21) Colchester Branch - Google 5/5

We purchased our first car on finance and Paul Salmon helped us every step of the way. We are loving our new Kia and can't thank Paul and his team enough.

★★★★★

Yasmin Williams (August 21) Colchester Branch - Google 5/5

Good selection of vehicles to walk around.

★★★★★

Bc1967 (July 21) Colchester Branch - Google 5/5

Underwoods at Colchester are the very model of friendliness and efficiency. The way they do business is the standard by which all car dealerships should be judged. My recent deal with Underwoods went very smoothly and the two sales people I dealt with couldn't have been more helpful, knowledgeable and friendly. I will definitely use Colchester Underwoods again Well done Connor and Jamie!

★★★★★

James Knights (July 21) Colchester Branch - Google 5/5

Always friendly and professional. Thank you.

★★★★★

Raelene Jones (July 21) Colchester Branch - Google 5/5

Excellent sales advisor Paul salmon. Car you sorted us out is amazing

★★★★★

James Tough  (July 21) Colchester Branch - Facebook Recommendation

Great company for my last two cars

★★★★★

Kris Abbott (July 21) Colchester Branch - Facebook Recommendation

Very pleasant experience buying a used car

★★★★★

Magmitch G (July 21) Colchester Branch - Google 5/5

Fantastic customer service, professional and relaxed. Both Paul and Jamie helped the purchase of my Kia to go through smoothly, fantastic customer service from beginning to end. I can't thank them enough for making the process of getting an amazing car so seamless. Every last detail was taken care of.

★★★★★

Hayley Edginton (July 21) Colchester Branch - Google 5/5

Good customer service. Polite receptionist. Excellent choice of vehicles to view. Knowledgeable and efficient sales team. Good Covid restrictions in place too.

★★★★★

James Brown (June 21) Colchester Branch - Google 5/5

Recommend Jamie at Underwoods Kia for his professionalism in conducting an efficient transaction with us.

★★★★★

John W Hogan (June 21) Colchester Branch - Google 5/5

Thank you Paul for excellent no pressure sales when I recently bought my new previously owned car from Underwoods. Would definitely recommend.

★★★★★

Ann Johnson (June 21) Colchester Branch - Google 5/5

Paul Salmon walked us through our Motability purchase extremely well. We had a test drive, which went well. And the handover was quick and efficient, could not ask for anything more. Well done Kia.

★★★★★

Sue Taylor (June 21) Colchester Branch - Google 5/5

Really impressed with the car and the service! Thanks Paul for helping us find a great car!

★★★★★

Hayley Lingwood (June 21) Colchester Branch - Facebook Recommendation

Very quick and efficient

★★★★★

Alan Edwards (June 21) Colchester Branch - Google 5/5

Professional, knowledgeable service. Great car and Steve was 10 stars. Thank you​.

★★★★★

William Roberts (June 21) Colchester Branch - Google 5/5

From start to finish what a pleasure ! Thank you Paul Salmon for looking after the purchasing of my vehicle. Kia Underwood’s I would highly recommend for there very easy to deal with mentality and Paul was very professional through out the process. Thanks Paul for overseeing the deal for me and I can assure you we will be back to speak again. Take care and thank you ! 5 stars perfect service 10/10​.

★★★★★

Chris Shaw​ (May 21) Colchester Branch - Google 5/5

Great service 

★★★★★

John Christopher (May 21) Colchester Branch - Google 5/5

OK place.

★★★★

Terry Thompson (May 21) Colchester Branch - Google 4/5

Called in for some technical information on a Sportage, Paul the salesperson could not have been more helpful. If the whole team is as good well done. 

★★★★★

Michael Fitzpatrick (May 21) Colchester Branch - Google 5/5

Fantastic service from start to finish. Paul was amazing

★★★★★

Tasha Tabony (April 21) Colchester Branch - Google 5/5

Great experience buying my first Kia, Paul Salmon was very friendly, helpful and knowledgeable. We were not rushed at any point, from first viewing, through test drive and final purchase. Paul treated us like real people and listened to what we wanted. The car is as great as the buying experience.

★★★★★

Les Hurrell-Smith (April 21) Colchester Branch - Facebook Recommendation

Great communication from them when car in for service. They have good Covid-19 systems in place in the main reception area. Also in the car when collecting it.

★★★★★

Paul Siddall (April 21) Colchester Branch - Google 5/5

Great service from the team at Underwood’s Kia, particularly from our salesman Paul Salmon, kept me updated at every stage and smooth hand over of our new car - friendly and very professional, made sure we left happy. Would highly recommend them to family and friends in the future. Good job guys!

★★★★★

Alison Ponter (April 21) Colchester Branch - Facebook Recommendation

Very professional and helpful. Thank you. I am picking my new car up next week

★★★★★

Chris Cotter (March 21) Colchester Branch - Google 5/5

Had a recurring engine management light on my Sportage that couldn't be sorted elsewhere. Took it to Underwoods and they had it diagnosed and sorted in a day. Very friendly and polite staff and you even get to admire some nice Kia's while you wait! Thank you Underwoods Kia.

★★★★★

Samantha “sammyb828” Bartrum (March 21) Colchester Branch - Google 5/5

Very pleased with our new Niro EV all the sales staff very helpful and very knowledgeable about the cars they are selling​.

★★★★★

Pete Wells (March 21) Colchester Branch - Facebook Recommendation

Very good service provided by Underwoods and Paul Salmon specifically. Despite the current circumstances and us having to delay pick up everything was achieved professionally and safely..

★★★★★

John Wilson (February 21) Colchester Branch - Facebook Recommendation

Booked when wanted, seen to quickly and efficiently, no problems

★★★★★

Robert Weymouth (January 21) Colchester Branch - Google 5/5

So far so good! First time at Kia so far service was excellent

★★★★★

Alin Lupascu (January 21) Colchester Branch - Google 5/5

I bought my Sportage car with Kia Colchester over 4 years ago now and although generally it's been fine there have been a few issues which needed to be addressed. On every occasion so far these guys undertook the work without question or hassle as part of the 7 year warranty. I'm impressed by their level of service in this regard.

★★★★★

Michael Rodgers (January 21) Colchester Branch - Google 5/5


2020


Fantastic service once again. Took my car in for MOT. Comfortable seating , a great welcome, and cups of tea whilst I waited. Fixed a small problem very reasonably and sorted something else for me at the same time. I came away pleased, relaxed and refreshed. What a great dealership

★★★★★

Mr Bushby (February 20) Colchester Branch - 5/5

Excellent helpful service, made us feel totally at ease, Paul salmon was brilliant at all stages of purchase, and after as well.

★★★★★

Mr Gordon (February 20) Colchester Branch - 5/5


​​

It's 5 stars from me on behalf of Alston's Upholstery Ltd. Our first fleet purchase from Underwood's Kia Colchester and based on our experience , it won't be our last. Customer service throughout the whole process was faultless. Thank you Paul and Jamie for looking after us

★★★★★

Mr Jennings (January 20) Colchester Branch - 5/5

Always a great experience dealing with the staff at the Kia Centre. The customer service here is excellent despite my car being ancient! I've always been treated with a great level of respect.

They've always serviced and repaired my car in a timely manner providing lovely curtesy cars even for repairs!

The service advisor chris is a pleasure to work with and is always happy to work with you and go the extra mile. (even if he dresses like a lawyer, very smart!!!)

The coffee selection offered on-site is lovely too!

★★★★★

Ms Hoy (January 20) Colchester Branch - 5/5​​


2019


​​​

Great experience at Kia. Friendly sales advisor Paul Salmon. Highly recommended. Well looked after throughout and would definitely recommend this showroom. Great cars, but the self charging Niro is the best. So easy to drive.

Ms Mungroo (December 19) - Recommends

Just picked up our Kia E Niro and I rate our sales person Paul highly enough. If it wasn't for good knowledge of product colours we might have chosen a colour that we didn't fully like however we really love our car in Graphite Grey. He has kept us informed though our long wait and always been a pleasure to deal with.

★★★★★

Mr Riley (October 19) - 5/5


​​

From my first point of contact, which was an initial sales enquiry via a telephone call, Paul Salmon went over and beyond my expectations. After arranging an appointment to attend the Colchester showroom, on arrival Paul introduced himself and greeted me in a courteous manner. After initial discussions, Paul's understanding of my requirements, combined with his excellent product knowledge, recommended the Kia Stonic and offered me a test drive in a similar model. Paul's intuition proved correct and I am now a very happy owner of my perfect car!

Paul has worked efficiently and patiently, offering help and advice whenever needed, through the buying and selling process, retaining cherished number plates and a host of other topics outside of his remit, and always with a smile and a cheery manner.

Paul gave me a courtesy call a few days after I had been in receipt of my new vehicle to confirm that all was well. I advised Paul that I had encountered a problem, in as much the locking and therefore security of the vehicle appeared temperamental. Paul suggested I drop by the showroom at my convenience. On arrival, Paul arranged for a member of the service team to check the vehicle. The problem was immediately identified and corrected as a loose fuse connection. I can only thank the service team and again Paul for his commitment to Kia customer satisfaction.

I have nothing but praise for the Colchester Kia team, from the receptionist, service staff, sales team and of course, also a special thank you to Sales Manager, Jamie. This is not my first Kia purchase, I have dealt in the past with another Kia dealership. I will however say that this has been by far, the most professional, helpful and engaging Kia team, who have exceeded all my expectations... Well done to you all and a huge big thank you from me!!

Ms Blaxland (November 19) - Kia Survey

Picked up my Kia Sportage 1.6t GT Line S today from Underwoods Kia.

I cannot praise this dealership enough.

Thanks to Jamie Tyler, and Paul Salmon, who was absolutely fantastic from start to finish, I am now the proud owner of my shiny new Sportage.

Nothing was too much trouble, Paul explained everything to me clearly and honestly, and was able to answer all of my questions. First class customer service. I was made to feel valued by everyone I met.

I travelled from Kent to this dealership, and would use them again in a heart beat. Paul even took the time to run through and familiarise me with everything on the car again with me before my drive home.

This is my 2nd Sportage. I highly recommend Underwoods Kia - Colchester, Do not hesitate to use them, you will not be disappointed.

Ms Martin (November 19) - Recommends


​​

I have had my Sportage for a week now and am just getting used to where all the knobs and switches are! Dealing with your sales team was a delight, so friendly and easy to talk to. Any questions where answered quickly and precisely and always with a smile. Paul S who looked after the sale was a joy to deal with and made the change from my old and much loved Land Rover so easy. Please thank everyone for me, I was very impressed.

Kind Regards

M Winger (October 19) - Email

Great service by sales manager Paul Salmon and co.
5 Stars

Mr Mott (November 19) - Recommends


​​

I was very pleased with the customer services and paul salmon was brilliant couldn’t have asked for a better salesman he is the best one I’ve ever come across

Many thanks,

Vanessa (October 19) - Email

Picked up our new Kia X'ceed today. Excellent service from Paul Salmon who couldn't have been more helpful throughout the whole process. Our third vehicle from Kia Colchester and would not hesitate to purchase another vehicle from them! Two very happy customers!

Ms Wright (October 19) - Recommends


​​

Hello Jamie

Thanks for your email. We would like to say that we were very pleased and satisfied with the service we received from Paul Salmon when we purchased our new car. We would definitely recommend Underwoods.

We would give 5 stars for the service we received also for the friendliness from Paul and the staff and the cleanliness of the showroom. Well done.

Regards

Mr & Mrs Lockwood (October 19) - Email

Excellent customer service at Kia Colchester! Would highly recommend purchasing from this branch.

Jamie Tyler was fantastic! Explained everything clearly and in detail. As a young driver, I felt very comfortable and reassured about my car. So very happy with my new Kia Picanto 3! Thank you!

Ms Dickinson (October 19) - Recommends


​​

Quick efficient and friendly booking service.

★★★★★

Mr Buck (September 19) - 5/5​

Just picked up our Kia E Niro and I rate our sales person Paul highly enough. If it wasn't for good knowledge of product colours we might have chosen a colour that we didn't fully like however we really love our car in Graphite Grey. He has kept us informed though our long wait and always been a pleasure to deal with.

★★★★★

Mr Riley (September 19) - 5/5


​​

Picked up a new 69 plate Kia Sportage 1.6T-GDI this morning. The service we received from Paul and Steve during the whole sales process was amazing.

Communication was brilliant, attention to detail excellent and professionalism superb.

Paul even offered to come in on his day off to wave us off the forecourt.

Highly recommend Underwood Kia - Colchester.

Mr Fair (September 19) - Recommends

We were very pleased with the service we received from Steve Everett. He was very efficient, helpful and friendly, he made our experience of changing our car effortless. I would not have an hesitation in recommending both Kia as a great model of car to go for aswell as Underwoods Colchester as a super car dealers.

Ms Pearman (August 19) - Recommends


​​

Best service i've ever received in a car dealership! Paul Salmon is an incredible asset to the team.

★★★★★

Nathan (July 19) - 5/5

Stright forward guys and didnt seem like there were trying to rip you off. Unlike westdrive kia at Braintree who wanted 380 pound for a 5th servise and underwoods said that was incorrect and only charged £60 for the servise my car needed.

★★★★★

Mr Main (July 19) - 5/5


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Great service, likes a bit of banter, would definitely recommend

Ms Leith (July 19) - Recommends

excellent service from Paul Salmon. made the whole service smooth and easy. would definitely recommend KIA Colchester.

Mr Spiers (July 19) - Recommends


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Friendly staff, assisted us quickly.

★★★★

Ms Toh (July 19) - 4/5​

Recently brought new car on Personal contract hire through underwoods Kia Paul Salmon in sales was brilliant very helpful and couldn’t ask for a more professional service will definitely use again in the future.

Mr Ashwell (June 19) - Recommends


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I recently purchased a used Kia Sportage from Underwoods, Colchester and have to confess the entire procedure was made very easy, from start to finish. My Wife and I where dealt with by an outstanding, polite and very professional sales advisor by the name of Paul J. Salmon, we had a great deal of confidence in Paul and he didn't disappoint. We would have no problem in recommending underwoods Kia to our family and friends, I look forward to returning for services and mot's for many years to come.

Mr Young (May 19) - Email

This a review from a mrs whose partner is absolutely ecstatic! After a pretty bad sales experience at another Kia dealer, Underwoods Kia has restored our faith in Kia.

From the very minute we first made contact with Kia Paul could not have been more helpful, booking us in for a viewing straight away. After a 100 mile journey in the rain to view the car, Jamie couldn’t have made the process any easier if he tried and we had signed on the dotted line within 15 minutes of arriving at the garage. No pressure selling, no lies just genuine conversation with my other half who knew the proceed GT inside out! Coming back to pick the car up today couldn’t have been easier. We were supposed to see Paul but he was tied up so Jamie dealt with us quickly and efficiently, thank god cause I couldn’t put up with my over excited partner anymore! He was helpful in showing us the running of the car and made sure everything was perfect before we left.

I just want to say thank you to underwoods Kia for making the whole process a breeze!

Ms Pacey (June 19) - Recommends


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I cannot recommend this dealer enough they are in my opinion brilliant in every respect. I have never bought anything from them until last month when I purchased a KIA Sportage. The whole experience from the initial visit up to the day I drove the vehicle away has been a pleasure. The sales staff and service staff I have dealt with could not have been any better and based on my experiences I have no hesitation in recommending them to any prospective purchasers. Thank you once again to everyone at Underwoods.

★★★★★

Mr Mason (May 19) - 5/5

Hi thank you for the e mail car is amazing from buying to driving away customer service was fantastic everything was explained in detail.

Ms Baker (May 19) - Email


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Bought a Kia Nero 2 Hybrid and picked up April 4th. Paul was the very friendly and Efficient salesperson. Having had the car a month now we are very pleased with it and Has plenty of gadgets for a basic model. We are just keeping our fingers crossed that Underwoods keep a dealership in Colchester

Ms Emanuel (May 19) - Recommends

Friendly staff and very helpful

★★★★★

Ms Grubb (May 19) 5/5


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Ian was very helpful indeed with the purchase of a new Picanto car as a surprise present for my partner. This meant various paperwork had to wait until the last moment to be processed causing more work for Ian. All went well and the new car has been an excellent choice.

★★★★★

PMA (April 19) 5/5

Excellent salesmen, Jamie and Paul communicated clearly and in a timely fashion. I had confidence in them and found them easy to deal with. My new Kia Picanto was ready for collection when they said it would be. I was introduced to the friendly Kia team at the dealership when I collected it. Everything was explained clearly and I am extremely happy with my new car. Thank you.

Ms Marshall (April 19) - Recommends


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Paul Salmon gave excellent service, was very friendly and helpful and we would recommend Underwoods. 

Ms Gilsenan (April 19) - Recommends

I had a great experience getting a new vehicle at Underwoods. The salesman Paul Salmon was just great. Plenty of banter. He dealt efficiently with all the various forms (on computer). He ensured I understood everything he had to do, then walked me to my car. Then called me later to make sure I was happy with my car.

Mr Richards (April 19) - Recommends


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Very pleasant staff spotless waiting area and hot drinks lovely

★★★★★

Ms Brophey (March 19) 5/5

Jamie Tyler understands how to make a customer feel anything is possible. I am glad to be his first customer from over 500 miles too :-) We had a great experience with the purchase and the extra time and effort Jamie put into making sure we got all we needed, from our trip to the branch, was outstanding. The other members of the team in the branch were so warm, friendly and always willing to help with any queries prior to the sales and even after. Overall, a great team to deal with and we look forward to future opportunities to come back.

★★★★★

Ms Balogun-Wilson (April 19) - 5/5


It's the 2nd time using Underwood's kia and have never encountered any problems with them. Dealing with Paul Salmon sales was an absolute pleasure. Should be more sales people like him in the world,make the whole experience so much easier. Totally rate this man. Brilliant.

Mr Horne (March 19) - Recommends

Just bought a Kia. Great personal service from start to finish.

★★★★★

Ms Wright (March 19) - 5/5


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​Love my new Picanto 3 Automatic especially the cruise control, makes for very comfortable long distance driving. Also love the navigation system and large easy to read dashboard screen. Feel very lucky to have this car, many thanks to the sales team Paul and Jamie. Hillard

★★★★★

Mr Zylstra (March 19) - 5/5​

Paul Salmon, sales advisor at Colchester underwoods was fantastic all through the purchase of my new Kia car. he explained everything in fine detail I would definitely recommend him friendly approachable makes you feel welcome would give him 5 stars hundred out of a hundred thank you Paul for your help kind regards.

Yours Sincerely, Gary Wheeler

Mr Wheeler (March 19) - Recommends


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Purchased a Kia Sportage one week ago and we are very happy with it. We would like to thank Paul Salmon who made it possible for us to take delivery of the car in time for a trip we'd planned. He was professional, friendly and called us this week to check that all was well with us and the car and that if we had any questions to just call him anytime. A very good experience. Highly recommended.

Ms Diebelius (March 19) - Recommends

The service was great

★★★★★

Ms Bowles (March 19) - 5/5​


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I have never given a company 5* before but, I am a big fan of always giving a good review where deserved... I dealt with Ian from Kia for the purchase of my Sportage and his service before and AFTER, was absolutely fantastic!!! He isn’t your average pushy salesman, he was very informative, honest and relaxed. I felt very comfortable talking to Ian and didn’t feel rushed into making a decision- which believe me, is very hard when you’re 7 months pregnant and don’t want to sell your beloved car anyway! His patience with me was second-to-none and I am so pleased I had the pleasure of dealing with him directly, from start to finish. Even after the sale of the car Ian followed up with me to make sure I was happy and followed through on his promises. Kia is easily the best dealership I have been too in Colchester and surrounding areas- I went to a few when looking for a new car and Ian’s customer service sold it for me. Not to mention I am very pleased with my new car and even ended up going for white, despite saying for weeks I didn’t want a white car! I would highly recommend Kia, obviously in particular Ian if you’re looking for a new car. He likes a cherry Pepsi Max too so if you take him a one he might do you an extra good deal...thanks/ once again Ian! I appreciate everything you done for me :)

★★★★★

Ms Green (March 19) - 5/5

I would just like to say a massive thank you to Underwoods Kia and in particular Steve who was a great salesman from start to finish! I was undecided as to what spec car I wanted and Steve was very accommodating, no pressure and after three visits I finally decided on the car I wanted! Highly recommend and definitely worth visiting Underwoods if you are thinking of purchasing a new car!

Ms Young (February 19) - Recommends


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Amazing, Paul sales advisor was excellent, very good customer service. asked for manual, petrol car with a sat nav, but offered me a top of the range car with excellant spec for a very good price. My needs for wanting a very good car was far beyond what I went in looking for. could not fault the good customer service. Excellant car to drive and even after 3 weeks still cant believe I got a good deal. Thank you

Ms Jega (February 19) - Recommends

Very impressed with the service we received from Ian Charlesworth, nothing was to much trouble for him, Would recommend to everyone, Terry and jean Madden.

Ms Madden (February 19) - Recommends


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Highly recommend! Fab customer service Ian helped us out loads. Keep us in the loop the whole time even though he was poorly with a cold he was still happy helpful and a delight to deal with.

Love me new car! Thanks for your help Ian!

Ms Stanton-Brayfield (February 19) - Recommends

First class customer service many thanks Ian

★★★★★

Ms Wheeler (February 19) - 5/5​


Always had great service here from the welcome and help received from reception to being kept informed on what's happening from the engineers....

★★★★★

Mr B (January 19) - 5/5

Fantastic service from Ian. We are over the moon with our new car. We are officially converted from Land Rover to Kia!!!!

Ms Nurse (January 19) - Recommends


2018


Excellent service at all times.

★★★★★

Mr Baddeley (December 18) - 5/5


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Fantastic service from Kia as always on purchasing my new car. Jamie couldn't have been any more helpful and made me feel very at ease...no/ hard or pushy sell which makes a nice change! He spent a long time running through the new car with me and has called since to make sure all is well and I'm happy.

Ms Hazelton (December 18) - Recommends

We have just bought our second new car from Underwoods Kia Colchester and we were very happy with all the help and information given to us from Ian Charlesworth. Team always prompt and polite, see you next year for our first service.

Ms Armes (November 18) - Recommends


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Picked up our new Kia from Steve today, brilliant service, kept us informed all the way through, helpful and very polite. I would recommend anyone looking for a Kia to go and see Steve, you won't be dissapointed.

Mr Wade (November 18) - Recommends

Collected my ex demo Rio on Thursday. Many thanks to Paul Salmon for all his help.Paul/ was very professional and it was a pleasant experience talking to him. Unlike certain other dealers there was no pressure to buy anything beyond my requirements.

Mr Glegg (November 18) - Recommends


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We recently brought a Picanto as a little run around for our growing family and we were really well looked after by Paul and Jamie. Having shopped around various car dealerships, we were swayed but their honesty and excellent customer service. The guys did everything they could to make sure we made an informed choice, went above and beyond to offer us the best deal they could and did not pressure us or pest us. I would definitely recommend Underwoods Kia - easily one of the best dealerships I have ever done businesses with. Thanks for everything! Erkan & Lacey

Ms Swann (November 18) - Recommends

Hi Jamie and Paul,

Just a quick update re the purchase of my Kia Stonic: I have had the car for 6 weeks now and am delighted with it.

The Reception staff were always pleasant and provided me with ample tea during my visits to Kia Underwoods Colchester.

Paul Salmon was excellent from the day i took a test drive to the completion handover of my vehicle. He was never pushy, answered my questions and always gave me relevant information regarding my purchase. I was kept updated of the situation at all times and he made the purchase process very smooth indeed.

Mr Martin (November 18) - Letter


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Excellent staff, not pushy and gave excellent information

★★★★★

Mr Moss (November 18) - 5/5

Picked up our new Picanto yesterday. The service provided by Ian was excellent. He made the whole process extremely easy and the information he provided was clear and helpful.

Ms Emerton (November 18) - Facebook Post


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Picked up my beautiful Sportage yesterday!!
Thank you Ian for going above and beyond to help us in the process.
Highly recommend Underwoods Kia.

Ms Barton (October 18) - Recommends

Amazing customer service from them. Nice selection of cars. It's where I got my new car.

★★★★★

Mr Stevens (November 18) - 5/5


I was Ians first customer on his first day he was really professional but very amenable. The run through of all the products was excellent. I'm not very good with technology but he was great 10/10

Ms Coleman (October 18) - Recommends

They have a very good selection of Kia cars in there showroom and within there compound.

★★★★★

Mr Evans (October 18) - 5/5


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I have now been dealing with Underwoods Kia since they took the franchise. Before that it was Lookers who behaved as if they didnt really want the franchise and couldnt care if you used them or not ( they even managed to damage my car in the valeting area and had to have it repaired). Prior to that I used Westdrive Kia who are supposedly the most successful dealers in GB. I would not use them again if they were the last Kia agents left. The sales staff when we bought our second Kia were downright dishonest. Underwoods have always been polite and helpful. Our latest Kia was bought through Paul who was the epitamy of what a good salesman should be. We bought because we felt confident that we were being treated in an honest and forthright manner. Please Underwoods dont lose the Kia franchise!!!!!

★★★★★

Mr Harvey (October 18) - 5/5

I would really like to thank Ian Charlesworth for helping me chose my new Kia, the service and whole process was simple and stress free.

Ms Potter (October 18) - Recommends


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Took delivery of our blue flame Sportage edition 25 this week. Cannot speak highly enough of the service received especially from Paul Salmon, nothing was too much trouble.

Mr Tracey (September 18) - Recommends

Very polite and helpful service reception staff

★★★★★

Mr Davison (September 18) - 5/5


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The after sales care is excellent. Apart from being very pleased with my Kia whenever I have a problem nothing is too much trouble for David the Kia engineer who is the epitome of great customer service. He is always very helpful.

★★★★★

Pat746 (September 18) - 5/5

I am writing this on behalf of my parents who have told me that they are very happy with the service they received from Underwoods in Colchester. They collected their new Kia car this morning and they're more than happy with the feel of the car, the colour, the interior, everything. I must also mention the sales persons name Paul Salmon who was very helpful to my parents. Thank you.

★★★★★

Ms Browne (September 18) - 5/5


Brilliant- just purchased New Rio and service provided by Paul Salmon in sales was exemplary.

★★★★★

Mr Boston (August 18) - 5/5

Many thanks to Paul Salmon for helping me with my new mobility car,explained everything perfectly.

★★★★★

Ms Clark (August 18) - 5/5


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We’ve had our new Sportage’ a few weeks and can’t fault it. Delighted with the purchase.

The process was effortless and Paul was brilliant throughout. At no point did either me or my wife feel pressured to buy. Everything was geared to what was correct for us.

Huge thanks to Paul for guiding us.

★★★★★

Mr Curwin (July 18) - 5/5

As new customers to Kia we have just purchased a Kia Stonic. We were guided through the process by Paul Salmon and Jamie Tyler, the professionalism of both gentleman was excellent. They made the process easy by explaining everything in great detail. They made us feel welcome and comfortable and are a credit to your organisation. We love our new purchase and thank you.

★★★★★

Mr & Mrs Cullum (June 18) - 5/5


Good service great staff especially Paul Salmon sales team

★★★★★

Mr Kerslake (June 18) - 5/5

Polite, helpfull, courteous and value for money. Ask for Paul Salmon in sales.

★★★★

Mr Hopkins (May 18) - 4/5


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Very friendly staff at underwoods Kia, everyone was welcoming and very accommodating. The showroom was clean and bright, very welcoming and a great range of vehicles on show.

★★★★★

Mr Howard (May 18) - 5/5

Excellent service from the guys at Underwoods, nice showroom and very attentive staff. A pleasant experience buying my new Optima Estate.

★★★★★

Mr Smith (May 18) - 5/5


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Nice modern clean showroom and friendly knowledgeable staff whom will look after you and your needs be sales or service

Mr Clarke (May 18)​

first time I went to kia in Colchester I was not sure then we met great sales person he name is paul, j salmon he is 100% great sale advisor he did not force us in any way he was so helpful and he let us take a wheelchair to the showroom so we can make sure it fit in the boot ok .he look after us and my mother in law so much I will be going back to kia again if I do get a other car once again paul thank you so much for what you have done for us

★★★★★

Ms Emmins (May 18) - 5/5


I have never purchased a car by myself before. I called at Underwoods to view a car seen on the website and was helped by Steve Everett who listened to my requirements and allowed me a test drive. His patience and friendly manner were very welcome. I collected my new car today and said a sad farewell to my old car. The journey home was great and my experience of Underwoods and this excellent sales man will ensure my return when service etc is necessary. Many thanks for your understanding and sense of humour!

★★★★★

Ms Lewis (May 18) - 5/5

Showroom cramped and parking practically nonexistent.

Mr Goodey (May 18)​


Trust Sarah at Kia Colchester first Class place to buy your next car

★★★★

Mr Beach (May 18) - 4/5

Nothing but praise for the service and attention we received whilst purchasing our new Picanto. Paul was excellent, no question or strange request was a trouble to him. Thank you all for a pleasant experience. Oh!! and the endless supply of coffee, tea and chocolate was pretty acceptable too.

★★★★★

Mr McKay (April 18) - 5/5


Picked up our kia Ceed yesterday and couldnt be happier. Our salesperson Steve was very friendly and helpful.

★★★★★

Ms Carter (April 18)​ - 5/5

Got my Sportage 2 . Great service. Would recommend. Well done Paul.

Mr Jeans (April 18)​


2017


​​​

Love this company paul was very helpful would recommend them to others

★★★★★

Ms Baker (December 17) - 5/5

Recently picked up a Kia Venga excellent car for access and egress for us older generation. Jamie the salesman was excellent nothing was to much trouble for him.The/ car itself is excellent like the satnav,Bluetooth phone radio all easy to use. Automatic gearbox very good cannot at present say anything bad about this car. My first Kia and will not be my last.

★★★★★

Mr Taylor (November 17)​ - 5/5


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Picked up my brand new Kia Picanto GT line S today. Couldn’t fault everyone down there at Underwoods!!! Poor Steve Everett had to hand out 4 hot chocolates, a tea and a coffee for all my troops when picking her up this morning!!!

Thanks again. Couldn’t recommend them enough!!

★★★★★

Ms Barton (November 17) - 5/5

I wanted to buy my mother a car as a surprise and Jamie Badnall worked with me while I was abroad to ensure that every last detail was organized brilliantly and the whole process worked seamlessly. He is an asset to the garage and his team and I would have no hesitation in recommending Jamie or the Kia range!! Thanks again!!!

★★★★★

Ms Forbes (July 17)​ - 5/5


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I expected much better service than I received from a 'main' dealer & wouldn't recommend servicing or repairs if your Kia is under warranty. 4 week wait for a repair & a promise of a loan car which didn't materialize. Left very disappointed.

Wayne Byford (May 17)​ - 1/5

Me and wife was made very welcome from when we when in to leaving a young man was a gentleman he showed us around all the cars and explained prices and gadgets even got to sit in them we got a kia car and love it but when we update are next car we are going eco electric and petrol they have a bigger boot to put wheelchair in its really nice. We were given a lovely hot drink as well I'd recommend everyone to go and have a look they might see there dream car there as we did.

★★★★★

Mr Jones (February 17) - 5/5


2016


Had my Kia Venga MOT'd. Jane in service reception was fantastic. Made me feel welcome. Made me a cup of hot chocolate. Fully explained the paperwork. I generally found the whole experience very pleasant. Highly recommended.

Mr Bradshaw (December 16)

Wow what a service. I can't thank Robert and Paul enough. They were both very helpful and we were certainly not pressurised to make any decisions there and then. Would definitely recommend Kia at Colchester to friends, family and facebookers.

Ms Park (June 16)


Rob and Jamie looked after me from the day of sale till I collected. Nothing was too much bother and the coffee was spot on . Lovely lads .

Mr Hamilton (March 16)


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