There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Vauxhall experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.
If you would like to leave a review search for "Underwoods Vauxhall" on Google and Facebook or find our dealership addresses here to send by post.
Tim was very knowledgeable and really knew his job. And very pleasant, my order was very easy to do and all went smoothly.
Gail B (Dec 2022) - Colchester Branch - Motability Scheme 5/5
The purchase process is long, drawn out, overly complicated and frustrating. Were it not for Ashley’s patient support I would not have gone ahead. We like the new Grandland very much probably because by comparison the Crossland is very poor.
Philip (Dec 22) Colchester Branch - Email
Lovely polite staff member Tim very helpful.
Sharon P (Dec 2022) - Colchester Branch - Motability Scheme 5/5
Tom handed over my wife’s mobility car very helpful she loves the new car.
Mellanie R (Dec 2022) - Clacton Branch - Motability Scheme 5/5
Very good customer service.
Victoria K (Dec 2022) - Clacton Branch - Motability Scheme 5/5
Sarah L (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Beryl E (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Patricia H (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Great service, Tim was very knowledgeable and friendly. Would highly recommend. Many thanks.
Joe B (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Thank you Glyn for making my car purchase a very pleasant experience. You were knowledgeable, friendly and very professional. I am very happy with my Corsa. Would highly recommended Underwoods for their services.
Janet Barrell (Nov 22) Clacton Branch - Facebook Recommendation
Excellent customer service.
Michelle G (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Excellent customer service. Tom was very good at explaining everything to me.
Kathleen N (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Could not ask for better..
Alfred B (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Recently had my Corsa Griffin serviced and 1st mot then a week later went back to have a repair under warranty. Both bookings were seamless, Cheryl was excellent kept me informed and vehicle was ready on both days when promised. Nice site easy to get to with plenty of parking.
N K (Nov 2022) - Colchester Vauxhall Branch - Google 5/5
Just collected my car from Glyn, outstanding service, Glyn is so helpful, nothing is to much trouble for him, goes out of his way and goes the extra mile to make sure everything is just right, could not recommend this service enough. If your looking for a car I would recommend visiting Glyn for an unbeatable service.
Simon Mahoney (Nov 22) Clacton Branch - Facebook Recommendation
After buying my first ever Vauxhall and Underwoods being my nearest main dealer I found them to be very helpful and professional, booked in for a cam belt next week.
David Budge (Nov 2022) - Clacton Vauxhall Branch - Google 5/5
Great customer service Really friendly staff Very polite.
Jazmyn W (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Julie T (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Glen knew what car we needed for my disability excellent customer service would definitely recommend Vauxhall Clacton and glen to anybody.
Susan J (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Excellent service received from Tom Gemmell.
Bonney Kaylor (Nov 2022) - Clacton Vauxhall Branch - Google 5/5
Friendly customer service Steve was great in explaining it all.
Julia A (Nov 2022) - Colchester Branch - Motability Scheme 5/5
All information and whole experience was very welcoming and very easy from start to finish, we came away feeling very satisfied and pleased.
Terry C (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Steve was fantastic and gave excellent customer service. He was extremely nice and professional. He made me so comfortable/relaxed and gave an easy handover and went through everything in detail including showing all around the car.
Asha B (Nov 2022) - Colchester Branch - Motability Scheme 5/5
I didn't feel rushed. Everything was clearly explained. Would highly recommended this dealership.
Julie-Anne D (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Great customer service and Glynn put me at my ease and explained everything about the mobility scheme and the car I asked for with Great professional etiquette.
Steven C (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Great customer service and always friendly and helpful.
Joan B (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Tim was very helpful, made the process straight forward.
Jennifer O (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Thank you to Glynn and the Team at Underwoods for your continued excellent service, I wish I was still a Sgt, but unfortunately these days I am just Mr Thompson, but thankyou for your very kind words regarding my service. Regarding your Service, if all other Car Dealers went to the lengths that you all do, especially Glynn, then there would be a lot of very happy motorists out there, however, I know that this is not the case after my initial search for my first new car started, but if Carlsberg Did Car Dealers !!!! Thanks again David and Jill Thompson.
David Thompson (Nov 22) Clacton Branch - Facebook Recommendation
Michael Penford (Nov 2022) - Clacton Vauxhall Branch - Google 5/5
I have been a customer of Clacton Underwoods for 6 years and recently part exchanged my car for a newer model. The assistance from Glynn was fantastic but unfortunately the car broke down 24 hours after I collected it. Evidently there is a problem with Corsa and gear boxes! However I have received wonderful help from Jason, who has done a temporary fix until the replacement part arrives.
Ev Gallagher (Nov 2022) - Clacton Vauxhall Branch - Google 5/5
Vera R (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Great Team. Tom Gemmell is the best.
Jessica N (Nov 2022) - Clacton Branch - Motability Scheme 5/5
We had the pleasure of dealing with Glyn when getting our new car! Great customer service! Great smooth experience and was willing to answer all our questions. Highly recommend. Many thanks.
Sadie Brand Mustafa (Nov 22) Clacton Branch - Facebook Recommendation
Just bought our fourth Corsa from Underwoods Clacton. Many thanks to Tom Gemmell for your patience and great service.
Tracy Offord (Nov 2022) - Clacton Vauxhall Branch - Google 5/5
Brilliant service from Steve from sales.
Karen O (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Excellent service Glyn was very good and a very nice man.
Kieron F (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Excellent customer service and Glyn was very helpful extremely happy with new car.
Kieron F (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Very professional service from Underwoods Vauxhall in Clacton. Recently purchased a used Corsa for our son. The service we received from Tom Gemmell was very professional and prompt and made sure the whole experience went smoothly so a BIG thankyou to you Tom.
Maria Ling (Nov 22) Clacton Branch - Facebook Recommendation
Excellent service from Underwoods Clacton, Tom was very helpful and polite and would recommend Underwoods, Tom kept me informed every step of the way, and explained my new car very well. Great job.
Hazel Williamson (Nov 2022) - Clacton Vauxhall Branch - Google 5/5
Good customer service.
Jacqueline B (Nov 2022) - Colchester Branch - Motability Scheme 5/5
Made very welcome. Was explained what they were going to do and how long it will take. Staff absolutely professional at their job.
Melvyn N (Nov 2022) - Clacton Branch - Motability Scheme 5/5
As been a long wait for vehicle, but the team at Underwoods have been on top form, letting me no as we went along, Tom Gemmell especially, thank you.
Paris A (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Very helpful, professional and courteous. And explained the workings of the car very well.
Pauline L (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Brilliant customer service, have been going to Underwoods at Clacton for some years now, and Tom was excellent keeping us informed all the time, he is the best, knows his job and very helpful and polite.
Hazel W (Nov 2022) - Clacton Branch - Motability Scheme 5/5
Was easy to park very friendly and helpful staff better than going anywhere else to have your vehicle serviced and MOT'd.
Martin Lacey (Oct 2022) - Clacton Vauxhall Branch - Google 5/5
Glyn and the team work really hard to make sure that the transition is really easy and there is nothing that is too much to sort out. I would recommend any one looking for a new Vauxhall go and have a chat they do not put you under any pressure. 10/10.
Douglas Mungham (Oct 2022) - Clacton Vauxhall Branch - Google 5/5
Picked up out new car yesterday and couldn’t be happier. The service that Glyn provided was top notch nothing was too much trouble and he made the process so easy for us .well done.
Doreen Carter (Oct 22) Colchester Branch - Facebook Recommendation
Great customer service and good information about the scheme and Vehicle.
Laura F (Oct 2022) - Colchester Branch - Motability Scheme 5/5
Only went to enquire, included my special needs sister in what car, what colour etc. Great communication with both off us.. glad we went and now await for our new car..
Tracey E (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Always had a great experience with Underwoods in Clacton. Tom was especially great the over last month or so, helping sort out a new car, and answered any questions. Thanks Tom!! :).
Jade Buckley (Oct 2022) - Clacton Vauxhall Branch - Google 5/5
Great service nice people and excellent Tom.
Tracey E (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Excellent service. Thomas Gemmell is very professional, polite and helpful.
Glenis Chapman (Oct 2022) - Clacton Vauxhall Branch - Google 5/5
Just purchased a new car. Amazing help from Glyn Lashmar, found a car to suit my needs and budget at short notice, went through absolutely everything with me step by step, He could not of been more helpful, I will definitely be recommending any friends or family who are looking for a car to see Glyn, and he will be my first port of call for any future cars i may consider buying (and the coffee is really good too!).
William R-G (Oct 2022) - Clacton Vauxhall Branch - Google 5/5
Steve was very welcoming and accommodating. Explained everything thoroughly to me, made me feel at ease whilst I did not know much about cars. Brilliant sales man.
Amy M (Oct 2022) - Colchester Branch - Motability Scheme 5/5
Excellent customer service as always from Vauxhall Underwoods in Colchester especially from Steve with the car handover.
Sharon G (Oct 2022) - Colchester Branch - Motability Scheme 5/5
Great customer service, very helpful.
Chelsea H (Oct 2022) - Colchester Branch - Motability Scheme 5/5
First time having a mobility car, answered all our questions and made the whole process quick and easy.
Dennis M (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Steve was very helpful. He explained how to use the car, what all the paperwork was, highlighted important numbers and said if in doubt please ring the dealership and they would be happy to help. Excellent service thanks.
Fiona S (Oct 2022) - Colchester Branch - Motability Scheme 5/5
10 out of 10 a truly great experience I would definitely go again and recommend Vauxhall to my friends
Andrzej H (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Mollie H (Oct 2022) - Colchester Branch - Motability Scheme 5/5
Great, they did what they were supposed to and fairly quickly.
Daniel N (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Tom helped us very nicely and greeted us very kindly and he was very professional and he should get a raise and a promotion.
Henry Tully (Oct 2022) - Colchester Vauxhall Branch - Google 5/5
First class service, everything is made so simple for us customers, everyone at Underwoods are very friendly..
Terence M (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Jean C (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Great customer service.
Peter T (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Exceptional service many thanks to Cheryl James and all staff really appreciated many thanks Mr and Mrs Drummy.
Mr & Mrs Drummy (Oct 2022) - Colchester Vauxhall Branch - Google 5/5
Always take my car for service and mot.
Gary Elliott (Oct 2022) - Colchester Vauxhall Branch - Google 5/5
What a lovely experience buying a new car from Glynn who was charming, informative and not pushy at all. Explained everything I needed to do, took me for a test drive and booked it in for its fantastic 123 point check warranty via Spotify before I pick it up on Saturday. Thank you Underwoods. A seamless courteous experience.
Chris C (Oct 2022) - Clacton Vauxhall Branch - Google 5/5
Tom was an exceptional Sales Advisor, at a time when it was a very difficult time with the time lag in receiving the car. He kept us advised and up to date as to the latest information on the vehicle. When the car was ready to be collected he was extremely helpful in showing us around the car. He contacted us a couple of days after receiving the vehicle to see how we were getting on with it. A thoroughly nice person and his customer care attributes exemplary.
Samuel S (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Excellent customer service from Glyn, nothing was to much for him & going the extra mile in explaining in detail everything about our order...five stars.
Paul H (Oct 2022) - Clacton Branch - Motability Scheme 5/5
Amazing service as always from Glyn Lashmar. Glyn goes above and beyond to make sure we are happy. We highly recommend anyone looking for a car to use Glyn.
Melanie Gardiner (Sept 22) Colchester Branch - Facebook Recommendation
Customer service really good ,Tom Gemmell and Glyn Lashmar were very helpful and kept us posted throughout ,would highly recommend, thank you.
Kim Cole (Sept 2022) - Clacton Vauxhall Branch - Google 5/5
Friendly and all queries answered.
Joseph T (Sept 2022) - Colchester Branch - Motability Scheme 5/5
Very helpful and informative.
Vincent G (Sept 2022) - Colchester Branch - Motability Scheme 5/5
Tracey C (Sept 2022) - Colchester Branch - Motability Scheme 5/5
Glyn is amazing and always goes above and beyond to make us happy.
Neil G (Sept 2022) - Clacton Branch - Motability Scheme 5/5
Amazing communication from Tom.
Charly M (Sept 2022) - Clacton Branch - Motability Scheme 5/5
Great service and didn’t take as long as expected.
Lynda Elizabeth H (Sept 2022) - Clacton Branch - Motability Scheme 5/5
Been brilliant with me.
Billie Read (Sept 2022) - Clacton Vauxhall Branch - Google 5/5
Great costumer service from Tom, 1st class
Anthony C (Sept 2022) - Clacton Branch - Motability Scheme 5/5
ALL ROUND GOOD SERVICE
Steven David K (Sept 2022) - Clacton Branch - Motability Scheme 5/5
We have just purchased a Grandland X and the customer service and attention we received from Steve was superb from start to finish. Steve’s handover of the car was clear and concise. The car is beautiful to drive and we are very happy with our purchase.
We highly recommend this car dealership. The best we have ever experienced.
Dionne Marsh (Sept 22) Colchester Branch - Facebook Recommendation
We have just purchased a Grandland X and the process could not have been more enjoyable and efficient. Steve was amazing explaining everything in fine detail and we are very grateful for everything he has done for us. Superb service and fantastic customer service. Highly recommended.
Alfred Marsh (Sept 2022) - Colchester Vauxhall Branch - Google 5/5
Always a great service here at Clacton. Tom is amazing and always helps us find the perfect car for us. Thank you.
Lucy Farrow (Sept 22) Clacton Branch - Facebook Recommendation
Excellent service, polite and very informative when handling over the car and it’s working etc. Would recommend Underwoods to all my Family and Friends.
Raymond S (Sept 2022) - Colchester Branch - Motability Scheme 5/5
Excellent, Steve went through everything we needed to know.
Gregory R (Sept 2022) - Colchester Branch - Motability Scheme 5/5
Tom who I spoke with, was extremely helpful in my questions about the scheme, explaining everything I needed to know.
Carol T (Sept 2022) - Clacton Branch - Motability Scheme 5/5
Great all round service with patience and clarity. Everything was done just right. Thanks to Simon and technicians for sorting out all the issues. Well done!
Colin Spear (Sept 22) Clacton Branch - Facebook Recommendation
We’ve just bought a used Mokka from Glyn at Underwoods and he has been both friendly and professional at the same time, giving us all the information about warranties etc but without being the least bit pushy. A genuinely great guy to deal with, and who we will seek out when we need another car. Thanks Glyn
Linda Wallace (Sept 22) Clacton Branch - Facebook Recommendation
Well done Steve from Vauxhall Colchester. We thank you for the excellent service we have received from you and all that we have dealt with at Underwoods Vauxhall Colchester. We purchased a Vauxhall Combi mobility car for our disabled daughter, you made the process simple and enjoyable. We originally expected to wait to next year due to waiting times, but you found us a vehicle in weeks. The car is great and totally suitable for our daughter’s needs. A 5 star service.
Jane & James Revell (Sept 22) Colchester Branch - Email
Always has good Customer Service and help with Motability questions, efficient, polite.
Diane M (Sept 2022) - Colchester Branch - Motability Scheme 5/5
Excellent customer service, wasn't rushed or pressured great experience
Lisa B (Sep 2022) - Clacton Branch - Motability Scheme 5/5
Excellent sales staff. Show what is available but no pushing to buy. Very knowledgeable and salesman is there if you need a question answered.
Frank Wimpress (Aug 2022) - Clacton Vauxhall Branch - Google 5/5
The staff that work here are amazing.
TRAVELLING (Aug 2022) - Colchester Vauxhall Branch - Google 5/5
Outstanding. Tom is amazing. Wouldn't go any where else
Jordon W (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Excellent. Five star service!
David V (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Great service, friendly and knowledgeable. Would highly recommend.
Joe B (Aug 2022) - Colchester Branch - Motability Scheme 5/5
Have been going to Vauxhall in Clacton for 3 years now and just updated to my second car from them. Can not fault them at all!! They are so helpful and polite and no question asked is unanswered. I would highly recommend using this branch and would go to no one other then Glyn Lashmar!! Glyn has made the whole process of choosing a car down to collecting the car the easiest. I couldn’t be more grateful. Thank you Glyn and everyone at Vauxhall.
Abby Gibson (Aug 2022) - Clacton Vauxhall Branch - Google 5/5
Absolutely great no problems so helpful really good worth the 5 stars.
Peter B (Aug 2022) - Clacton Branch - Motability Scheme 5/5
We have just picked up a Motability car from Underwood in Clacton. We have had excellent service from start to finish. We have dealt with Glyn throughout and he has been extremely helpful, kept us up to date throughout and made the whole experience extremely easy.
Janette Allan (Aug 2022) - Clacton Vauxhall Branch - Google 5/5
Friendly, helpful staff. Constant updates on arrival of my car. Felt very comfortable during my experience.
Susan M (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Phillip Gary P (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Excellent polite and very professional couldn’t ask for more.
Sharon P (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Excellent customer service.
Julie B (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Excellent service, ery polite and helpful and kept me upto date throughout the whole process of getting my new car. Thank you..
Mary O (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Friendly and helpful.
John T (Aug 2022) - Colchester Branch - Motability Scheme 5/5
Absolutely great experience couldn’t have been any better. Staff kept me up to date on everything Been with Vauxhall for near on 20 years and because of them sorry to say that I will be leaving Vauxhall motability when time is up very sorry I think they we’re keeping my car as long as possible to rip motability off THATS how I feel but Colchester Vauxhall is such a much better place to go got nothing but Praise for Colchester.
Gary Timothy B (Aug 2022) - Colchester Branch - Motability Scheme 5/5
Great experience will use Colchester for all Motability.
John T (Aug 2022) - Colchester Branch - Motability Scheme 5/5
Jeffrey Thomas R (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Would just like to thank Colin and Glyn at the Clacton branch for sorting out the problem with my new car quickly and efficiently. Fair play to them I did originally complain but they have now sorted out the problem to my satisfaction.
Andy Morris (Aug 22) Clacton Branch - Email
Great costumer service.
Angela J (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Excellent service provided by TOM and staff would highly recommend this dealership in Clacton.
Pat Fox (Aug 2022) - Clacton Vauxhall Branch - Google 5/5
We had to change our vehicle for health reasons. Tom understood our needs and his experience and knowledge made the whole procedure very pleasant.
Nigel Nepean (Aug 2022) - Clacton Vauxhall Branch - Google 5/5
Brilliant service very friendly customer service.
Sharon Patricia C (Aug 2022) - Clacton Branch - Motability Scheme 5/5
Brilliant customer service. Booked Crossland in for annual service. Friendly greeting. Ready in time allotted. Everything all good with car afterwards......even my flip peddle back in in correct position. Thanks everyone!
Victoria Anne W (Aug 2022) - Clacton Branch - Motability Scheme 5/5
We had a great experience buying our Ford Kuga from Underwoods. Tom our salesman couldn't have been more helpful and friendly and it was a pleasure doing business with him. we got a great trade-in price on our car and would highly recommend to anyone.
Linda and Nigel Clacton (July 22) Clacton Branch - Facebook Recommendation
5* customer service, bought my Corsa from here last year (just a bit late on my review but better late than never). Definitely recommend this place, love my car!!. Thank you Glyn for all your help.
Abigail Elise (July 22) Clacton Branch - Facebook Recommendation
Great customer service I was kept up to date because there was a delay on the car. .
Mercedes E (July 2022) - Clacton Branch - Motability Scheme 5/5
Excellent service , was a bit disappointed the car was not washed and valeted as it usually was with previous servicing garage in bromley.
Lynne C (July 2022) - Clacton Branch - Motability Scheme 5/5
Fantastic customer service.
Barbara C (July 2022) - Colchester Branch - Motability Scheme 5/5
Apart from the 9 month wait from last year.
Daniel M (July 2022) - Colchester Branch - Motability Scheme 5/5
Bought our car from them and booked it in for rear parking sensors. Nice neat job. Really pleased.
Tracey Passfield (July 2022) - Clacton Ford Branch - Google 5/5
Just bought a Vauxhall from them. Glyn was very helpful and got the car we wanted from the Colchester depot the same day. On pick up the sale transaction was very easy with Colin. Extremely happy.
Tracey Passfield (July 2022) - Clacton Branch - Google 5/5
Excellent service and very helpful, always a good experience.
Mary B (July 2022) - Clacton Branch - Motability Scheme 5/5
Saw Glyn, great service, professional, helpful. So far so good!
Amanda T (July 2022) - Clacton Branch - Motability Scheme 5/5
Carole M (July 2022) - Clacton Branch - Motability Scheme 5/5
All absolutely great. No problems.
Bridget Anne P (July 2022) - Clacton Branch - Motability Scheme 5/5
The star's say it all!!
Clive I (July 2022) - Clacton Branch - Motability Scheme 5/5
Good service from staff and helpful sales person Glyn 10 out of 10. When I bought my last car.
Colin Woodhouse (July 22) Clacton Branch - Facebook Recommendation
Would recommend buying from Clacton, I have bought cars here and they have always been fab cars! Recently purchased my new car and Tom was super helpful from beginning to end taking me through everything on the car and making sure everything was in order for when I collected.
Amy Panayi (July 22) Clacton Branch - Facebook Recommendation
Very gold very polite and efficient Service and would recommend you.
Nigel Peter F (July 2022) - Clacton Branch - Motability Scheme 5/5
Car was picked up on time & brought back safely. All I did notice was in the past the car would be washed before it came back. This time that wasn't the case but not sure if that just isn't done anymore.
Tania D (July 2022) - Colchester Branch - Motability Scheme 5/5
I had a great experience at Underwoods Vauxhall Clacton when choosing my new car. Great customer service, my salesman Tom Gemmell was excellent, great service nothing was too much trouble, I’m very please with the overall quality of service I received and my new Corsa is wonderful I would definitely recommend them.
Brenda Cramer (July 2022) - Clacton Branch - Google 5/5
Nice clean and appealing showroom. Good choice of Vauxhall cars and a large nationwide selection to pick from.. Dropped car in for service and Mot, and took advantage of loan, small but ok. The only negative was a lack of communication when car was ready for me to pick up, I had to phone them. Other than that it would have been 5 star review. Just an update buying a new car here was a real pleasure, Ashley took care of us and made an easy transition from buying our old car to the new. The communication was good and the videos I received by email on how to use the car was so helpful. I would have no hesitation with using them again.
Colin Wiles (July 2022) - Colchester Branch - Google 4/5
I recently received my new Vauxhall Corsa-e and I would like to say wow!!! What a fun motor to drive I must admit I had to wait a while for it but was worth the wait, while waiting I was fully informed of any updates from Ashley if or when the motor would be ready. It was my first experience at Underwoods and I was very impressed with the service I got, I was well looked after while waiting to be seen by Ashley. When talking with Ashley he was very informative about what I was about to get into which was very insuring with this I hope to have a good relationship with underwood’s in the future. A very satisfied customer.
Steve Johnston (July 22) Colchester Branch - Email
Just to say thank you to your staff over my car purchase from you, today. This is the second purchase I have made from your Company over the past decade and have always had friendly, helpful and efficient service from both Sales and Servicing staff (in the intervening years) during that period.
Richard King (July 22) Clacton Branch - Email
Great customer service.
Thea T (July 2022) - Clacton Branch - Motability Scheme 5/5
I had my car serviced here top job done friendly staff.
Steven Barrell (July 2022) - Colchester Branch - Google 5/5
Horatiu D. Suciu (July 2022) - Colchester Branch - Google 5/5
The handover of the car was excellent I can’t praise them enough but I’ve always a good service from you thank you very much.
Sue W (July 2022) - Clacton Branch - Motability Scheme 5/5
Great service on time very pleasant credit to your company 5 star service.
Diane V (July 2022) - Clacton Branch - Motability Scheme 5/5
Lovely service with a smile.
James M (July 2022) - Colchester Branch - Motability Scheme 5/5
Very helpful also patient and made me feel comfortable.
Janice R (July 2022) - Colchester Branch - Motability Scheme 5/5
Great staff, best experience I've had getting my next Mobility car. Made sure the car and adaptions was right for me.
David G (June 2022) - Colchester Branch - Motability Scheme 5/5
Great customer service on the handover and a very professional salesman took us through all the controls of the car with a sense of humor. I would recommend Glyn to others who were thinking about hiring/buying a new car.
Angela P (June 2022) - Clacton Branch - Motability Scheme 5/5
Excellent customer service.
Shirley P (June 2022) - Colchester Branch - Motability Scheme 5/5
Joanne S (June 2022) - Colchester Branch - Motability Scheme 5/5
Having my car serviced at Underwoods is a dream; the staff are polite, helpful and explain everything I wanted to know. Always willing to adapt to any change of times or dates and make me feel relaxed and happy. Excellent service from all at Underwoods. Thank you.
Billy Brooks (June 2022) - Colchester Branch - Google 5/5
Everything went very well. The gentleman who picked up our car was very friendly and explained all the paperwork when he returned the car. The lady I spoke to at Underwoods was helpful and explained that the front tyres would need replacing at some point. Payment was quick and easy and all in all a very good experience.
Jacqueline Hindle (June 2022) - Colchester Branch - Google 5/5
Just had my car serviced (large).
As a Service Club Member, I saved 25%.
Normal excellent assistance, it only took 1 hr. 30 mins.
Enjoyed the complimentary coffee but due to the COVID Restrictions, missed out on the complimentary car valet.
Pleased to see they still took ample COVID Precautions.
I recommend them.
Colin Stiff (June 22) Colchester Branch - Facebook Recommendation
Glyn was amazing and patient. He went out of his way to help. Very knowledgeable. Great personality.
Janine Duckworth (June 2022) - Clacton Branch - Google 5/5
Well done Tom from Vauxhall Clacton sales. I would like to take this opportunity to say a big thank you to Underwoods and in particular Tom Gemmell for all his help and information during the last couple of weeks. I purchased a Mokka X and Tom's knowledge and guidance to help me choose the right model was much appreciated. All the very best for the future.
Paul Austin (June 22) Clacton Branch - Email
Glyn was absolutely fantastic every step of the way! Very professional, funny and helpful! So happy with my new Mokka thank you Glyn!
Laura Jane Floyd (June 22) Clacton Branch - Facebook Recommendation
I found Glyn to be very knowledgeable and a very nice chap.
Graham Wright (May 22) Clacton Branch - Facebook Recommendation
Thanks once again to Underwoods of Clacton for sorting out my Astra coolant problem. At all times Simon in the service dept and workshop staff were excellent, patient and most courteous. Just how I hoped it would be. Well done!
Colin Spear (May 22) Clacton Branch - Facebook Recommendation
On holiday rang re new rear windscreen wiper. Fitted the next day no appointment just call in, fitted within 5 minutes, wonderful service thank you very grateful, at home that would have taken a week Sorry about the barking dog x
Lynne Knapp (May 2022) - Clacton Branch - Google 5/5
Excellent service from Underwoods Vauxhall. Very professional over the phone and in person. Swiftly diagnosed issues with my car and gave a good detailed report. Thank you.
Bruce (May 2022) - Colchester Branch - Google 5/5
After several visits to see Ashley Ager at Underwood's Colchester, we finally decided to buy the Grandland Ultimate Auto. Ashley provided excellent advice and answered every question that I needed to know. He is very professional, clear, precise and nothing was too much trouble. We found the whole experience very straight forward. We would thoroughly recommend purchasing a vehicle from Underwood's and we would not hesitate to buy again.
Stephen and Shirley Flack (May 22) Colchester Branch - Email
Tom and Colin were both so helpful with the purchase of my Mokka. Fantastic customer service throughout the process. Would absolutely recommend them and the dealership.
Leanne Bond (May 22) Clacton Branch - Facebook Recommendation
Completed today a car exchange with the Vauxhall Underwoods Colchester team. As usual Steve Shippey was polite and professional in dealing with our transaction. Highly recommended.
Christopher Jones (May 22) Colchester Branch - Facebook Recommendation
Thank you for the excellent service that we received on collecting our new car , 10 out of 10 a special thank you to wayne who resolved a small problem on the spot ,well done Vauxhall Colchester.
Jeff Wild (May 22) Colchester Branch - Email
I would like to say Colin was very helpful, he answers all the question which we ask. High recommend Colin. Thank you for your time, you never know we might be down to look another for myself.
Wendy Speller (May 2022) - Clacton Branch - Google 5/5
Well what can you say, my parents just brought a Grandland X and had Colin deal with them. From the first phone call to the family day out to look at the car, Colin took his time and answered all of my parents questions, even mine. We was all treated with respect and with the highest professionalism from Colin from start to finish. We all highly recommend Colin and everyone at Underwood Vauxhall Clacton, thank you for finishing the two year search for a car!
Natalie Speller (March 22) Clacton Branch - Facebook Recommendation
Ashley was fantastic very helpful can’t say enough.
Mark Shea (April 2022) - Colchester Branch - Google 5/5
From start to finish during the purchase of my new Corsa I have found the staff at Underwoods Vauxhall in Clacton courteous, informative and helpful, with a big thank you to Tom and Colin and also to Simon in the parts department.
Peter Richardson (April 2022) - Clacton Branch - Google 5/5
The whole experience of exchanging / purchasing my new Vauxhall Mokka was made pleasurable and easy by your sales advisor Tom Gemmell. Tom’s eye for detail and knowledge of the process was outstanding. Please pass on my thanks to Tom for making the process of acquiring a new car trouble free.
Nick Shephard (April 22) Clacton Branch - Email
Yes I would I had mot done to day full service but was unhappy as they have not got a valeter to finish job of so paid bill of 450.00 pounds then at to go find a valeting company yo valet at foods i got it fee but rest of was ok.
Kevin Pilgrim (March 22) Clacton Branch - Facebook Recommendation
Nothing seems to be too much trouble. We have just bought our second car from Glyn and he made the process so smooth, plenty of laughs too. He kept in touch over the years and when a car came in that he thought we would like he contacted us straightaway. Always a pleasure. Keep up the great work.
Angela Guest (March 22) Clacton Branch - Facebook Recommendation
Excellent attention to detail with all questions answered.
Peter Weeden (April 2022) - Colchester Branch - Google 5/5
Brilliant service from the team at Underwoods, firstly the service crew that dealt with my Vauxhall. Also to Tom Gemmell, who took care if all the details for me when buying my Ford from them. Can't thank you enough for all you have done.
Sue Mason (March 2022) - Clacton Branch - Google 5/5
Just to say we are both pleased with our Corsa and the courtesy and helpfulness both you and Colin have shown us.
Peter Richardson (March 22) Clacton Branch - Email
I got a new Mokka from Tom top man knows what he is talking about 10/10 from me.
Wayne Lobow (March 22) Clacton Branch - Google 5/5
Very nice garage excellent salesmen and reception staff.
Martin Watling (March 22) Colchester Branch - Google 5/5
I ALWAYS ENJOY A VERY FREINDLY ATMOSPHERE AND WARM WELCOME, ESP FROM TOM THE DISABILITY REP, VERY FREINDLY VERY HELPFUL.
Pedro Dudeson (March 22) Clacton Branch - Facebook Recommendation
Went to here to look again at a car we had seen in Colchester The sales guy was so helpful can't wait to get new car asap.
Julie Verguson (February 22) Clacton Branch - Google 5/5
I would like to say that Tom at Underwoods Clacton on Sea was very helpful and very polite person I mark him 10 out of 10 and definitely will encourage people to buy more Vauxhalls the company self is very honest and outstanding service.
Danni An Wayne (March 22) Clacton Branch - Facebook Recommendation
My husband picked up his Motability car from Glyn at Clacton-On-Sea show room, Glyn is very helpful anything you want to know he’s there to help and explain, top marks.
Patricia Hough (March 22) Clacton Branch - Email
Amazing and very professional service. Big thank you to Glyn!!
Bobbie Montgomery (February 22) Clacton Branch - Facebook Recommendation
The welcome that we got from our first visit was sincere and friendly, and Tom was so helpful explaining the details of the car we ended up choosing. He was very relaxed and so easy to talk to. As a salesman he was second to none. 10 out of 10.
Pat Keenan (February 22) Clacton Branch - Facebook Recommendation "10/10"
I ordered a 1.2 130 Mokka Auto Elite Premium in Oct 2021. Silver /Grey black roof. I was aware that there would be a delay due to shortage of deliveries caused by the semi conductor chips and Covid at factories Stellantis. However Tom Gemmell in sales was excellent. He is a great reliable communicator. I was able to ask questions through email and telephone . Tom knows his stuff with cars and was driving a Mokka work car. So he knew a lot about the product. Tom took me through the order and the partnership details. I purchased the Supagard which I believe is worth it. Water just runs off your body work. I also purchased some Good quality mats for the cabin and boot. The staff are all efficient and helpful at Vauxhall Underwood's at Clacton on sea . Tom also was realistic with what car would be suitable as I have a disability. The Mokka works well in the same way as previous models getting in and out of the car with ease. The new model is in my opinion better in most ways . The handling and the new modern design. The car comes with first year tax and break down included. I also bought Gap insurance. The service plan is also a good way of keeping the car efficient and in warranty. The car arrived and I picked it up 31st January 2022 about 10 weeks . That was pretty good considering the delays . It's worth waiting !.. Tom took all the stress out of buying the car and made it a pleasure . He is polite and has a good sense of humour and very knowledgeable. Keeping me informed and being patient with my on going questions. The quality of a Vauxhall vehicle now is just outstanding. The designs of the models will take some beating in terms of their competition. I would recommend a test drive of the new Mokka. Well done Tom at Underwood's Clacton and staff . Also Vauxhall.
David Crook (February 22) Clacton Branch - Google 5/5
I am very pleased with the customer service that I received from Connor Thompson, on the changeover of the Motability vehicle on 15th January 2022. I found Connor to be efficient, friendly, helpful and professional throughout my dealings with him. I have to say that Connor is a vast improvement on the previous salesman.
Alan Goldsworthy (February 22) Colchester Branch - Email
I really liked the laid back and friendly approach of the salesman Tom. He listened with interest to my requirements, wasn’t at all pushy. The end result was a successful sale. Very happy customer.
Jackie Brimfield (February 22) Clacton Branch - Facebook Recommendation
I am very satisfied with all the treatment and friendliness of the people who helped me with my hand over of my old car and collection of my new car. Thank you so much .
Judy Clench (February 22) Clacton Branch - Email
They are brilliant.
Tapha Fonjal (February 22) Colchester Branch - Google 5/5
A first rate experience from the moment of walking through the door. I have been a customer of Underwoods (Tiptree and Clacton) for over 20 years but this is the first time I have purchased a new vehicle. Along with other reviewers, I cannot fault Glyn. It makes such a difference to be able to deal with someone who is not just interested in his commission sale but wants you to get the best deal you possibly can and who is totally human in all his interactions: no artifice. Thanks also to Tom who was patient with me during my initial visit and my being like a kid in a sweet shop with all the motors and their pretty colours (orange and green especially). Thanks too to Colin who was helpful and accommodating in preparing paperwork whilst Glyn was unwell. A great customer service experience all round and highly recommended: keep it local!
Helen English (February 22) Clacton Branch - Google 5/5
Polite friendly service, as you would expect from a dealership. All work carried out in good time.
Nick Baker (January 22) Colchester Branch - Google 5/5
Thank you to all the staff at Underwoods - but especially Glyn - for helping me with the purchase of my lovely car. I am in my seventies and until I came into your showroom found the whole experience very stressful. Something I had never needed to do before. My old car had been with me for 17 years. Anyway you guided me through it all, no hard sell, just perfect help. Thank you so much I will take any opportunity I can to recommend you.
Carol Gardner (January 22) Clacton Branch - Facebook Recommendation
An enjoyable and professional experience. Picked up the new car today. Was disappointed not to see Glyn for the collection as he has been my contact for 4 years now, but he is off poorly. Colin was a more than adequate stand in however.
Louise Roberts (January 22) Clacton Branch - Facebook Recommendation
Good staff but don't stock much has to come from Underwoods Colchester.
Mick Gedge (January 22) Clacton Branch - Google 5/5
Very good service.
Arthur Grieve (January 22) Clacton Branch - Google 5/5
Underwoods Colchester was very good had car serviced.
Christine Dale (January 22) Clacton Branch - Google 5/5
Just got my new car. Excellent service and very easy to discuss what my needs are with Glyn Lashmar would definitely would go back again.
John Cooper (January 22) Clacton Branch - Google 5/5
Glyn was very helpful and kept us updated with what was happening with our new car. He is very friendly to talk to and this is my 2nd car he has sorted out for us. Really happy with both cars first one was a Vauxhall Zafira which due to lockdown we had for about 5 years and now we got a new Mokka E which we couldn’t be happier with so glad we went back to Glyn. We will probably be back again when it’s time to change again.
Tara Cooper (January 22) Clacton Branch - Facebook Recommendation
My wife and I have been a customer of Underwoods Colchester since March 2010 and can state that throughout this time to-date we are and still very pleased with the service we have received. Our current purchase being our third Vehicle from this Vauxhall outlet. Thank You to all that have assisted us over the years.
Mr TR & Mrs P Johnson (January 22) Colchester Branch - Email
I bought my new car from Underwoods a few years ago and was so impressed with our sales person, Tom Gemmell, that i went back again recently to buy my new e car. Toms knowledge of the cars and his care and attention throughout the whole process made it such a good experience once again. He kept me updated the whole way through the status of my new vehicle. Fantastic dealership and fantastic salesman. Many thanks Tom and Underwoods. 5 stars.
Noelle Fabi (December 21) Clacton Branch - Google 5/5
Just picked up my beautiful new car, Glyn has been amazing and nothing is too much trouble. Thanks Glyn, you’re a superstar!
Kirsty Hewitt (December 21) Clacton Branch - Facebook Recommendation
Very helpful. Made updating my car very easy. Will definitely recommend Underwoods Clacton
Lorraine Perry (December 21) Clacton Branch - Google 5/5
Great professional dealership.
Darpan Patel (December 21) Colchester Branch - Google 5/5
I always find that my local Vauxhall dealership treat me amazing and are very friendly.
Natasha Brown (November 21) Colchester Branch - Facebook Recommendation
Many thanks to Guy Harris, who is friendly & easy to deal with. I’m absolutely delighted with my Vauxhall Vivaro.
Melissa Hayley (November 21) Colchester Branch - Facebook Recommendation
Would like to give thanks to Connor Thompson who I dealt with during my purchase, excellent friendly and professional customer service with great knowledge on the vehicles to help me chose the best one for my needs. Very patient to let me have the time to make sure everything was as I wanted and kept me informed from start too finish. Also a quick thanks to Guy who completed my handover also very friendly and professional. highly recommend.
Scott Goodrum (November 21) Colchester Branch - Google 5/5
Nothing seems to be too much trouble. We have just bought our second car from Glyn and he made the process so smooth, plenty of laughs too. He kept in touch over the years and when a car came in that he thought we would like he contacted us straightaway. Always a pleasure. Keep up the great work.
Angela Guest (November 21) Clacton Branch - Facebook Recommendation
Steve Reynolds (November 21) Colchester Branch - Google 5/5
Glyn was very patient and honest, with an amazing personality. He gave us great advice and helped us tremendously. We were so grateful for his help and kindness. We cannot thank him enough for everything he did for us. He is honestly such a brilliant person, thank you once again for your excellent service.
Mini Daison (October 21) Clacton Branch - Facebook Comment
What a great guy is Glyn, really pleasant and so helpful. Definitely knows his customers and goes that extra mile to make sure that you are happy with your vehicle and explained everything in detail. I would definitely recommend anyone who is buying a car to go to Underwood’s Vauxhall dealership and ask for Glyn.
Teresa Shepherd (October 21) Clacton Branch - Facebook Comment
Glyn was a pleasure to deal with a real gent , we will be back again.
Mark Guest (October 21) Clacton Branch - Facebook Comment
Glyn is an honest and genuine person has a great personality and lots of knowledge to advise the right choice of car to suit your needs and he also supports a great football team.
Denise Rathjen (October 21) Clacton Branch - Facebook Comment
Tom was patient and so helpful in helping me purchase a new car, nothing was too much trouble and all my questions were answered professionally and with a smile, I would highly recommend Tom if you are looking for a new car he is a credit to the company.
Rhian Buckingham (October 21) Clacton Branch - Facebook Recommendation
After using their service over the past 2 years for the service and MOT on our family car I wouldn't go anywhere else. Their friendly and professional staff are excellent and their customer service is 2nd to none. To hear they are also returning to Sunday closures in recognition of the importance of time for family is commendable. I hope more companies follow suit.
Lee White (October 21) Colchester Branch - Google 5/5
2nd time of buying a car from them great service
Tony Copping (October 21) Clacton Branch - Google 5/5
Jack was very easy to deal with, answered all our queries, gave us a PX on our old car and arranged a test drive for us too. We did the deal and collected the new car within 2 weeks. Owning to distance/work/pre-booked commitments we were very limited time-wise on when we could collect the new car but Jack very kindly came in on his day-off so he could hand the car over to us and finalise the deal. Well done Jack and Underwoods motoring, very impressed.
Dave and Julie (October 21) Clacton Branch - Email
Great service from Tom 5 star.
David Clarke (October 21) Clacton Branch - Google 5/5
Was dealing with Guy. Excellent communication and very helpful! Recommended as good service!
Mr. Malossi (October 21) Colchester Branch - Google 5/5
A massive thank you, to Tom, for sorting me out with my new Corsa today. The peace of mind that has given me is fantastic. I received amazing service from Tom, who was honest from the word go and got me everything I needed in my new car, and talked me through how to work the thing. many thanks, Keith.
Keith Utting (October 21) Clacton Branch - Facebook Recommendation
Me and my mum both brought a new Mokka x (each) from Vauxhall Colchester and Connor the sales guy was so helpful with everything kept us informed every step of the way, couldn't be any more happier with the service great place to get a new car would highly recommend them xx.
Kerri Adams (October 21) Colchester Branch - Facebook Recommendation
I was looking to buy my first electric car and walked into Underwoods for some advice. I've never dealt with this garage before but I certainly will do again. The salesman that I dealt with Tom, was most helpful, polite and informative. While I was waiting for my car to be delivered, he kept me informed of the progress being made by email and phone. I have already recommended this garage to a couple of neighbors..
Steve Avery (October 21) Clacton Branch - Google 5/5
Excellent customer service, very helpful. Highly recommend them.
Matt Smith (October 21) Colchester Branch - Google 5/5
Excellent customer service. Incredibly helpful following breakdown recovery and repair. Highly recommended.
Derek Johns (September 21) Colchester Branch - Google 5/5
Many thanks for a great buying experience, you was so much better than when I purchased the Vauxhall Corsa from Bristol street motors. My son drove on the motorway and then I took over and the car drives great, I’m very happy.
Pauline Edmunds (September 21) Colchester Branch - Email
I'd like to say thank you for your understanding of what I needed and then giving me the time with out any pressure , So thanks again Tom Gemmell, Of Clacton on sea.
James Leroux (September 21) Clacton Branch - Google 5/5
When you return to the same showroom to purchase another car that speaks for itself the sales person is very good at his job any question or doubts your mind is put at ease from start to finish very good service I would recommend this showroom.
Pat Fox (September 21) Clacton Branch - Google 5/5
Have been using their service centre for over 5 years. Faultless. Polite staff. Free tea or coffee Enough said.
Sheila Pigram (September 21) Clacton Branch - Google 5/5
Have to say a massive thank you to Glyn for helping me finally get my first electric Corsa-e. Also a massive thank you for sending me the video off my car being unloaded.... was lovely to receive that and very thoughtful. Thank you for all your help these last few months we certainly went on a journey for me to get too today and pick up my car. Everything you have done has been from the heart, thank you again..
Sarah Jane Coward (September 21) Clacton Branch - Facebook Recommendation
Picked up our Astra Elite from Glyn today it was a pleasure to deal with him nothing was too much trouble he answered all our questions and we believe we got a very good deal...thanks/ Glyn.
Graham Smart (September 21) Clacton Branch - Facebook Recommendation
I would like to thank all the staff at Underwoods of Clacton who helped me today with my car service and repairs; especially Simon who was most helpful and patient and of course, the Technician who carried out the work
Colin Lewis Spear (September 21) Clacton Branch - Facebook recommendation
At Vauxhall Clacton-on-Sea I got the best service the sales man was so pleasant and welcoming he helped us pick the perfect car for our needs and he was so friendly. We are very pleased with our new car and all the services that Vauxhall provide. We would like to say a huge thank you to Glyn. Keep up the great work Vauxhall team.
Ally Wilson McGarrity (September 21) Clacton Branch - Facebook recommendation
I had the absolute pleasure of having Glyn Lashmar as my sales rep, he made the overall experience, delightful, stress free, and exciting whilst keeping it fun with his witty personality, 100% would recommend!
Shaun Hillyard (September 21) Clacton Branch - Facebook recommendation
Everyone is so helpful a real delight. I take my work van in here and always grab a token for a FREE coffee!
Mark Fivecortina (September 21) Colchester Branch - Google 5/5
The service is second to non total efficiency. Thank you to Ashley for individual attention!
Alfred McGrath (September 21) Colchester Branch - Google 5/5
Waited in the showroom as agreed for a car service and Mot. Made me very welcome and ensured that I had coffee whilst I was waiting.
Bob Bargery (August 21) Clacton Branch - Google 4/5
Extraordinary, clean and spotless!
Saviour Adoboe (August 21) Colchester Branch - Google 5/5
Our salesman Glyn Lashmar was great! He did a fantastic job enabling us to get a new car we could afford. On receipt, he was painstakingly informative about its features. Will definitely see him when needing a new one.
Lianne Thomas (August 21) Clacton Branch - Facebook recommendation
Just bought new Crossland griffin Tom was excellent, gave us time and lots of advice on all cars on offer to help us make our minds up would highly recommend.
Chris Sully (August 21) Clacton Branch - Facebook recommendation
Glyn was really professional and friendly. Excellent service. Really easy to deal with. Fantastic, couldn’t be happier with my new car! Thanks again.
Cate Devine (August 21) Clacton Branch - Google 5/5
Staff very helpful, go that extra bit to help you and Jack the salesman helped me pick my car best suited for me as 1st time driver and filled out forms etc, Insurance etc. I will be recommending Vauxhall because of how efficient they are and take time to answer calls they arranged my electric car and pod to be fitted so yes I well happy with Vauxhall in Clacton on Sea.
Carol Ann Houghton Kelly (August 21) Clacton Branch - Google 5/5
I bought my Vauxhall Astra a few weeks ago and was impressed by the polite, helpful and courteous staff especially Tom whose level of customer service was excellent.
Caroline Gooch (August 21) Clacton Branch - Google 5/5
Very helpful excellent car salesman by the name of Tom
Ian Walker (August 21) Clacton Branch - Google 5/5
Very good. 5 stars. Thank you.
Alan Clark (August 21) Clacton Branch - Google 5/5
Thank you Jack for all your help with my car Vauxhall Crossland you are an absolute star made it so easy for me with my anxiety that means a lot .. would defo recommend you to anyone who needs a new car
Claire Smith (July 21) Clacton Branch - Google 5/5
Went in just to enquire about a mobility car got great advice. Very helpful.
Steven Viner (July 21) Clacton Branch - Google 5/5
First time we have used the Colchester garage. Brilliant service and was very understanding when we cancelled for work commitments. Top work cheers.
Lee Bolton (July 21) Colchester Branch - Google 5/5
Just brought a new Crossland from here lovely car the people I dealt with of Tom and Glyn was first class very friendly and helpful this is my 2nd car from here would highly recommend if thinking of getting a new car.
Christopher Palmer (July 21) Clacton Branch - Facebook Recommendation
Picked up my new Crossland Griffin yesterday and couldn’t be more pleased with it especially the help from Jack. I emailed about an offer and he contacted me straight away had the car brought from Colchester so I could see it and test drive it, he dealt with everything so well it was an absolute pleasure from start to finish. I couldn’t recommend them highly enough.
Deborah Byard (July 21) Clacton Branch - Google 5/5
Glyn has always been very knowledgeable and helpful in obtaining Motability vehicles for my daughter. First class service and always with a smile!
Stephen Webb (July 21) Clacton Branch - Facebook Recommendation
I recently purchased a Vauxhall Crossland from here, Glyn our salesman was very helpful and professional in helping us to choose the right car. He even managed to do it all in 8 days rather than the usual 14 day turnaround, so that we could have our car in time for our upcoming holiday.
Melanie Humberstone (July 21) Clacton Branch - Facebook Recommendation
I found the new way of ordering my car very time consuming and difficult. When I had other cars from you it seemed easier and I didn't need to come into the dealership as much as this time. I had a brilliant car sales man called Jack he helped me through the whole process and the staff were so helpful when he wasn't there thank you so much Jack for all your help I love my new car :)
Nicola Baxter (July 21) Clacton Branch - Google 5/5
Bought my first ever brand new car from Underwoods and went full electric. Tom and all the team at Underwoods Clacton are very knowledgeable and extremely helpful. would recommend a visit to the showroom if you are considering a new toy.
Chris Oakman (July 21) Clacton Branch - Facebook Recommendation
May I say the whole process was a pleasure (except paying for it!!) and your colleague Guy Harris could not have made the transaction any easier.
He was extremely helpful and co-operative and fully explained to my wife and myself the car and the paperwork involved in the purchase.
I know in cases like this we are asked whether we would recommend the organisation with whom we have dealt and I would without hesitation recommend Underwoods to anyone interested in purchasing a car.
Please pass on my thanks again to Mr Harris for his helpful and willing assistance to us.
Eddie Simmons (July 21) Colchester Branch - Email
I cannot express enough how delighted I am with my new car, it is an absolute dream to drive and so quiet as it simply seems to drift along.
The experience I had in all the paperwork and detail was made so smooth by your colleague Glyn Lashmar. He is truly remarkable in how he deals so effortlessly in the complicated transaction of completing the sale. Nothing is too much effort for him and the recipient is informed of every detail making it seem so simply.
The way he guided me through the installation of the Pod/Charger, which was so stressful in itself, was truly amazing. It was in the end installed by a lovely men who couldn't do enough when the previous man from his company was so unhelpful and unprofessional. I rang Glyn and he was on to it straightaway and sorted it out. I had to pay an Electrician to make two visits and prove the stopcock had been earthed even though it couldn't be seen and the installer wouldn't believe me. He had to do the job twice leaving the wire visible for him. He called in sick on his day of arrival delaying the matter even more. All he needed was a device to test it but that wasn't good enough. I never saw him again. The actual installer didn't even come into the property to try and look for the earthing. As it happened the Pod was installed on the day I collected the car just a few hours later.
You have a truly amazing staff member who works so hard trying to make sure the customer goes away beaming with happiness!
Thank you and I will most certainly use Underwood's at Clacton again.
Mary Nolan (July 21) Clacton Branch - Email
Very helpful and friendly
Dean Welham (July 21) Colchester Branch - Google 5/5
We bought our very first new car this week from Tom he was amazing from showing us around the car filling us in on all the details taking us on a test drive and keeping in touch while we awaited delivery. Excellent service from start to finish with Tom actually coming in on his day off to complete the transaction. Thank you so much we are very happy with our Vauxhall Crossland x Griffin. Highly recommended.
Linda Marciniak (June 21) Clacton Branch - Facebook Recommendation
The people are great and so helpful. Thank you to Glyn, I've never met anybody with such a bubbly personality.
Wendy Frost (June 21) Clacton Branch - Facebook Recommendation
I would, like to thank both Tom for helping me find a car that I am very impressed with, and to Glyn for the change over in cars. Everything was smooth and simple, very good communication throughout and even still now. Car is perfect. I know if at any time problems arise I could contact either Tom or Glyn and the issue would be resolved. Thank You again
Chloe Louise (June 21) Clacton Branch - Facebook Recommendation
Excellent service from start to finish
Darren Aldridge (June 21) Colchester Branch - Google 5/5
Thank you for your help
Leslie Larner (June 21) Colchester Branch - Google 5/5
Tom is top bloke great salesman.
Glen Dixon (June 21) Clacton Branch - Google 5/5
The service is absolutely brilliant
Bill Bamford (June 21) Colchester Branch - Facebook Recommendation
Always staff pleasant. Offered coffee in waiting area. Very helpful very pleased also with car. This is our third car from Underwoods which takes us back each time.
Dee Coe (May 21) Colchester Branch - Facebook Recommendation
Service team A1
sMEGHEAD 40 (May 21) Colchester Branch - Google 5/5
Pick our car up today , with a Fantastic service no pushy sale guy , would recommend to anyone looking for a car to see Glyn , absolutely fabulous !!!!
Sarah Finch (May 21) Clacton Branch - Google 5/5
Great service. Things were changed a bit due to restrictions linked to COVID but the team worked flat out to get to a point where I could collect our new car within the timeframe we needed. Many thanks to all and to Ashley and Steve for all their support. The car is great too!
Stephen Harris (May 21) Colchester Branch - Google 5/5
Jason very kind helpful and appreciate him Listening as we got loads, stress and he really has enough on his plate but was v kind thank you. It meant a lot x Ps love little red viva courtesy car.
Chris Gladwin (May 21) Clacton Branch - Google 5/5
I have recently collected my new car from the Colchester branch of Underwoods Vauxhall and I am really pleased with the car I was originally dealing with the Clacton branch in which I had a was having major problems with and after making a complaint I had the Colchester branch contact me to try and work out the issues, thus resolving any problems so I was happy to continue getting my car through Underwoods Vauxhall. After this everything went well and they're wasn't any problems and I was very happy with the service and how everything was handled..
Coleen Jane Omar (May 21) Colchester Branch - Google 5/5
Love the car and they are very helpful.
Nicola Pearce (May 21) Colchester Branch - Facebook Recommendation
Fantastic service! Glyn was super helpful and made the whole buying process stress-free. Super friendly team .
Jasmine Reilly (April 21) Clacton Branch - Facebook Recommendation
Ashley in vans top man good at selling good at giving help and support to my needs thanks allot Ashley your hard work so far.
Simon Field (April 21) Colchester Branch - Google 5/5
Had the pleasure to be served by Jack who made the made the whole experience. Provided clear information, straight to the point and fast service. Very happy with my purchase will definitely be back in the future.
Sorcha Hardy (March 21) Clacton Branch - Google 5/5
Excellent customer service very good sales and mobility department. They couldn't do enough for me. Brilliant.
Francis Wellard (March 21) Colchester Branch - Google 5/5
Very good and helpful and understanding staff.
Steven Cumper (March 21) Clacton Branch - Google 5/5
Steven Coppin (March 21) Colchester Branch - Google 5/5
Good for servicing. Good covid safety too.
Michael Acott (March 21) Colchester Branch - Google 5/5
Picked up my new Corsa today very happy with it, change over went smoothly happy to do business with them.
Kevin Goode (March 21) Clacton Branch - Google 5/5
They are very good
Lewis John Siequien (March 21) Clacton Branch - Google 5/5
Debbie the motability lady there is amazing, so friendly and helpful, I go back ever 3 years to get my car from her because of the friendly service she provides, makes you feel so at ease and helps you chose the right car for your needs, highly recommend going to see her.
Kelly Chilver (March 21) Colchester Branch - Google 5/5
Booked in for a full periodic service last week. Pristine service provided, coupled with a 1st class after care service by their diligent, safety conscious Service Reps. The quality of service provided ensures I did not hesitate to rebook my vehicle at Underwood's Clacton to get all advisories taken care of. Happy to recommend to any colleague.
Paul Fox (February 21) Clacton Branch - Google 5/5
Good service Peter in parts is very helpful.
Darryl Bannister (February 21) Colchester Branch - Google 5/5
Brilliant. Very helpful, professional and understanding.
Doreen Stephenson (February 21) Clacton Branch - Google 5/5
I would like to thank your staff for the superb service received during my recent purchase of the above mentioned vehicle. I would especially like to thank your sales advisor Tom Gemmell . He took us through the initial enquiry regarding the vehicle, arranged the test drive , and the subsequent purchase. The entire procedure was made simple and was professionally concluded. I have not used your company before, but given this experience would not hesitate to use it again. Many thanks
Mr & Mrs Thorpe (March 20) - Clacton Branch - Email
Tom was brilliant a credit to Underwoods highly trained very friendly nothing too much trouble great service great cant find anything that requires improvement
Mr Clacton (March 20) Clacton Branch - 5/5
Staff helpful and quick to help you out
Ms Gliga (March 20) Colchester Branch - 5/5
Pick my new car from underwoods Vauxhall’s. To day.
Every thing was perfect from the beginning order to collection.
Thanks to a lovely. Salesman Tom
Totally enjoying my new grandland x.
Ms Franklin (March 20) Clacton Branch - Recommends
On Thursday of last week I telephoned ahead from Halstead and was put through to Thomas Gemmell.
I explained that I wanted to look at a Crossland Auto from your website. He immediately confirmed it would be ready on my arrival, which it was.
From the initial test drive to my departure on that morning I received first class attention from Tom. I have always made two visits when considering a car as I’m not one to make an immediate decision. However on this occasion a years tax and the prompt positive response to my query as to being able to collect the car from your branch in Sudbury really made any further hesitation unnecessary. Much to my wife’s amazement I had agreed to purchase the vehicle within an hour of arriving.
Tom’s professionalism continued last Wednesday when despite arriving early I found him in Sudbury ready to greet me and conclude the necessary paperwork and introduction with the minimum of fuss. I also note from my housephone that I missed a call from your number yesterday which would have been his follow up call.
In short, having been an Underwoods customer for some 20 years plus, I once again have received excellent service and duly thank you. The car was in A1 condition.
For your website should you wish. (5 Stars)
’First class service from Tom. Thank you. 100% satisfaction and would not hesitate to recommend or buy again.’
Do please relay this email to him.
Mr Vidler (March 20) - Clacton Branch - Email
thanks Glyn superb service from start to finish
Ms Siequien (March 20) Clacton Branch - Recommends
Received our Grandland from Glyn. Very helpful made the handover so smooth and we are so pleased with this car. Thank you so much.
Mr Jewell (March 20) Clacton Branch - Recommends
Brilliant service from the time we walked through the door till we drove off the front of the showroom. Glyn was an absolute delight.
Mr Allsop (March 20) Clacton Branch - Recommends
Staff really helpful
Ms Franklin (March 20) Clacton Branch - 5/5
bought a car from glyn lashmar, absolutely fantastic service, even came in on his day off to go through the last bits and Bob's. very professional very friendly. 10 out of 10 for service
Ms Wood (March 20) Clacton Branch - Recommends
Car serviced. Good service
Mr King (March 20) Colchester Branch - 4/5
It was a great experience very nice staff especially Paul I made a mistake by not confirming the appointment for test drive still they let me do it . I was given full honest details about everything and that made me very glad.
Mr Zaghloul (February 20) Colchester Branch - 5/5
Everyone is very helpful, especially simon, I've had 3 cars from underwoods, and I'm looking to upgrade in the near future
Ms Warren (February 20) Clacton Branch - Recommends
The salesman was a real gentleman and I was very pleased with the service.
Mr Matthews (February 20) Colchester Branch - 5/5
Nice Vauxhall dealership with friendly and helpful staff. check to see what offers are available. Worth a visit.
Mr Cawley (February 20) Clacton Branch - 5/5
Always ring you to ask if they have done a good job. They always do
Ms Adams (February 20) Clacton Branch - 4/5
picked our mobility car up today the combo life XL Glyn was amazing making our transition so easy he answered all our questions nothing was too much trouble for him made us feel very welcomed would encourage anyone to go to Underwood's at Clacton you even get a hot chocolate which is lovely 5 star rating
Ms Payne (February 20) - Clacton Branch - Recommends
to day we picked up a CROSSLAND .X and just want to say thanks to GLYN for the outstanding service from start to finish big thanks
Mr Bee (February 20) - Clacton Branch - Recommends
Tom was the salesperson dealing with the purchase of a Grandland and the service he provided was exceptional, along with other members of staff he introduced me to for after sales and service.
Thank you Tom the Grandland is fantastic, a credit to Underwoods.
Mr Warren (February 20) - Clacton Branch - Recommends
I just purchased a Mokka from Underwoods and the salesman Tom was absolutely excellent highly recommend.
Ms Webb (January 20) - Clacton Branch - Recommends
Great service. Non pushy sales Friendly Glyn was a pleasure to deal with.
JG (January 20) Clacton - 5/5
Staff were very pleasant, especially Tom. We chose a Ruby red Grandland x and he kept us upto date on delivery. we popped in several times to ask various questions and he was always ready to help. The service team were also very helpful with our previous vehicle.
Ms Howlett (January 20) - Clacton Branch - Recommends
very friendly and professional service and they go out of their way to make you feel at ease and the hot chocolate is lovely
Mr Horsnell (January 20) - Clacton Branch - Recommends
brilliant service, Tom was amazing and answered any questions I had, he was also very reassuring!
Ms Gullen (January 20) - Clacton Branch - Recommends
The service we received from Mr Wilson was very informative. All our questions were answered adequately. The £4000 we received for a 14 year old car was an added bonus
Mr Buda (December 19) - Clacton Branch - Email
Brilliant service. Couldn't be more pleased
Mr Menezes (December 19) - Clacton Branch - Recommends
Had a wonderful experience at underwoods clacton and Glyn was absolutely fab.
He helped me pick the best car for me and helped me every step off the way.
Many thanks x
Ms Coward (December 19) - Clacton Branch - Recommends
Great service car came back nice and clean. Service and mot was also cheaper than other garages could offer. And with My Vauxhall membership giving 25% off you cant lose. Always a great service from them.
Mr Cade (November 19) - Colchester Branch - Recommends
seem to be good people who want to help tbh, we will see if they can fix my car which is still under the vauxhall warranty.
Mr Dean (November 19) - Colchester Branch - Recommends
I collected my Corsa this morning and I can't thank Sean enough. He was so thorough with the paperwork and professional. He was so patient going through all the controls and keying in my favourite radio stations.
I am delighted with my corsa so thank you once again and he was so fair with the trade in for my old corsa.
Mr Clarke (November 19) - Sudbury Branch - Recommends
quick friendly quote within my budget and didn't pester me with unwanted calls.
The Silver Oyster (November 19) - Tiptree Branch - Recommends
We are very satisfied with the customer service we
received from Mrs Debbie Parkinson from Colchester Vauxhall garage. We found
Mrs Parkinson to be very friendly, informative and polite in her role as
motabillity manager who kept us up to date regularly and informed all the way
through our experience.
Mr & Mrs Andrews (November 19) - Colchester Branch - Email
Always great customer service from Liam nothing ever a problem Many Thanks very pleased with new Corsa Griffin
Ms Shorley (November 19) - Clacton Branch - 5/5
My wife needed a replacement car and we decided to have a look at some of the special offers. The car my wife thought she would prefer was a little too big, however the salesman showed my wife to a car he thought might suit her better. Needless to say she loved it. So all in all a very good experience for both of us and a pleasant, helpful salesman too.
Mr O'Leary (November 19) - Colchester Branch - 5/5
Recently purchased my new car from underwoods Sudbury, so happy with my Hyundai i10. Sean was fantastic went that extra mile with every aspect of customer service,explaining everything as I needed some finance for my purchase, I’m completely sorted with everything to cover my car for the next three years . So happy I went there would definitely recommend & will return again when I next need to update my car Sean is a really nice guy, no pushiness at all & very helpful Thanks again Sean love my car
Ms French (November 19) - Sudbury Branch - 5/5
Great service, good advice and Liam was a true gent. Lovely car, really pleased with it. Very happy with everything.
Mr Clarke (November 19) - Clacton Branch - Recommends
Having recently purchased a Vauxhall Viva from your Clacton premises I felt that I must express my sincere appreciation of the service that I received. Liam Wilson could not have been more helpful and he made the transaction, which included the part exchange of my old car, so easy and straightforward. I am delighted with my new car and will recommend Underwoods at every opportunity.
With grateful thanks,
Mr Everitt (November 19) - Clacton Branch - Email
As we do not have access to Facebook I would like to register our experience when dealing with your dealership.
Over the years we have experienced first class service from David Riddleson.
We have recommended him to many of our friends and will continue to do so at his new workplace in Tiptree
Linda Hart (November 19) - Colchester Branch - Email
ALWAYS friendly and caring staff- i feel i am always looked after and nothing too much for the team. Excellent customer service. I have just purchased my 4th Vauxhall from Underwoods and my association with Underwoods is many many years. I would have no hesitation in recommending Underwoods.
Ms Thorne (November 19) - Colchester Branch - 5/5
Ms Arch (November 19) - Tiptree Branch - 5/5
Top lad Liam, done a great job for my wife and her new car, informed every step of the way. Thanks mate
Mr Parsons (October 19) - Clacton Branch - 5/5
We have just received our Combolife and received excellent service from Liam Wilson a big Thankyou
Ms Watts (October 19) - Clacton Branch - 5/5
Consistently excellent service from the parts dept.
Mr Johnson (October 19) - Colchester Branch - 5/5
Great experience in getting our new car,Liam was so friendly and professional he made us feel very at ease and explained the new car in detail,would highly recommend underwoods and Liam
Ms Gordon (October 19) - Clacton Branch - Recommends
Glyn lashmar was a very helpful gentleman I would recommend him to everyone
Ms Marsh (October 19) - Clacton Branch - Recommends
Mr Pettit (October 19) - Tiptree Branch - 5/5
Today we collected our new beautiful Mokka X. We had been to many dealers to try different cars but the welcome we got from Thomas Gemmill when we went in was very professional but so friendly. We absolutely loved the car so we organised a test drive and after that we bought it.All/ the way through the purchase Tom was very knowledgable, helpful, patient and really good fun. We’d have no hesitation in recommending this garage. We know we’ll keep our custom here.
Other dealers in the area would do well to look at this young salesman in his professionalism and friendly manner. Thanks Tom
Ms Fabi (October 19) - Clacton Branch - Recommends
Glyn sorted me out my first car and I loved it! Such a nice and friendly team, very happy with my new car!
Mr Wrighton (October 19) - Clacton Branch - Recommends
I have recently brought a Vauxhall Mokka from Underwoods with David Boore being the salesman. I cannot begin to tell you how kind and helpful he was. I am recently widowed and was so unsure what to do etc etc. David helped me every step of the way. I appreciate you are all in it to sell cars and make some money but David did not come across like that . He genuinely cared about my. Problems and had it not been for him I would never have purchased my wonderful Mokka. He was professional, treated me like an individual not just a customer buying a car. Please convey my gratitude and I hope his peers read and appreciate his kindness toward me.
Mr Vaughan (October 19) - Tiptree Branch - 5/5
Good customer service
Mr K (October 19) - Tiptree Branch - 5/5
We have purchased 3 used cars here and have been really pleased with them. The service is very friendly and helpful, special mention to Andrew. Definitely recommended.
Ms Tucker (October 19) - Tiptree Branch - Recommends
I wanted to thank everyone at Underwoods and especially Chris Gane for the excellent service I received when purchasing a used car. Nothing was too much trouble; all of my questions were answered; there was no heavy sales technique, just really helpful suggestions. I was also pleased with the straightforward approach to the part-exchange arrangement. I would not hesitate to recommend Underwoods to others.
Please do not quote my name, just the quototation.
All best wishes
(October 19) - Sudbury Branch - Email
In answer to your customer feedback regarding receiving our new Corsa through the Motorbility scheme. Yet again we have to say we are 100% satisfied with the service we recieved from Andrew Showell. We have been with underwoods for many years now and have always recieved the very best in customer service. We have often thought of perhaps choosing another make of car but have always worried about as to whether we would get the high standards that Underwoods have always shown. Andrew makes the whole process so easy. This also applies to your servicing staff, nothing is ever too much trouble. Well done Underwoods. Regards.
Ms Perera-Morris (October 19) - Tiptree Branch - Email
Mr Joy (October 19) - Colchester Branch - 5/5
We found Ashley most helpful in guiding us through the selection and purchase procedures. The volume of paperwork through email tended to voluminous but we got it reduced to what was needed. Slowly we are working the way through the technical options that go with a modern car. And hope it will last as long as out last one!
Ms Hedley (October 19) Colchester Branch - Email
Great staff great low mileage cars
Mr Paget (October 19) - Tiptree Branch - 5/5
I would like to say a big thank you for the service we received when we collected the above vehicle today. But also for the service we received from start to finish from Ruy.
His patience with us olds and the time he gave us was amazing. So a special thank you to him for his kindness.
Mr & Mrs Ratcliffe (October 19) Colchester Branch - Letter
Recently purchased from salesman Andrew a used Ford Focus excellent no pressure service throughout. Delighted that Underwoods now started to have Ford vehicles again.Keep/ up the good work
Mr Oxley (September 19) - Recommends
Highly recommend company, purchased a corsa which was straight forward Terry took the time to show me a number of cars, i was a little fussy but he did not push me into anything which other companies have done in the past he also made plenty of coffee and was down to earth. The car did go wrong 7 weeks later but Underwoods sorted out the main problem and other little issues which was the fault of Vauxhall not Underwoods. We always need companies like this that live up to the customers expectations. Providing they always keep up this high level of after sales care I will always buy my cars from this company. Nice job Underwoods keep it up!
Mr Shorty (September 19) - Sudbury Branch - 5/5
Excellent service. Not at all pushy or salesy. Good, old-fashioned service.
Mr Mitchel (September 19) - Tiptree Branch - 5/5
Got some nice cars to choose from.
Ms Deal (September 19) - Clacton Branch - 3/5
recently bought a car from underwoods after my car being broken into. I needed a car desperately for work and the service I received from underwoods was fantastic. i had great service by liam who helps me to go over all the stuff and always answered my questions which put me at ease.
Mr Cowell (September 19) Clacton Branch - Recommends
Recently purchased a car with the help of Sean Bocking. Couldn’t of been any more helpful and everything was sorted within a week of me popping in too view the car. Cheers Sean
Mr Smith (September 19) Sudbury Branch - Recommends
Excellent service received.
Mr Hart (September 19) - Clacton Branch - 5/5
Excellent dealership. Liam was great. Very helpful and patient. Everything I asked for was taken care of. I would recommend this company.
CS (September 19) - Clacton Branch - 5/5
I want to make sure that the team in your Clacton branch get recognition for what they do.
We have been using the motability scheme since 2001 and started with Debbie until she moved branch (excellent high standards) Now we have Liam Wilson and have just taken on our 7th car.
I cannot fault the service these guys/girls have given us over the years.
We have recommended family members too and as a result have bought from them too.
It’s not just the show room sales, it’s every part of dealing with this branch that’s been outstanding.
The guys/girls in the service department to the valet guys and the follow up service.
We look forward to many more happy years with this team.
Sorry to have gone on but I feel it’s important that this team gets a huge
Many thanks for reading this.
Mrs Page (August 19) Clacton Branch - Letter
We chose our car a couple of weeks ago, recommended to us by sales advisor Glyn Lashmar. We picked it up yesterday, and the service was above and beyond by everyone involved. Would highly recommend Underwoods.
Ms Cook (September 19) Clacton Branch - Recommends
I was recommended to Glyn by my boyfriend who got a 10/10 service while buying his car, mine also was a 10/10 service and found me my perfect car.
I would 100% recommend Glyn to anyone who is looking to buy a car, he is so approachable, friendly and will do what he can to help, and the best thing you don’t feel pressure or pushed into any decisions, everything is your choice!
Thank you so much for all hour help! X
Ms Parkes (September 19) Clacton Branch - Recommends
EXCELLENT SERVICE FROM DEBBIE THE MOTABILITY SPECIALIST. THIS IS MY SECOND MOTABILITY CAR AND I WAS KEPT INFORMED OF THE PROGRESS OF MY ORDER THROUGHOUT THE TIME FROM ROAD TEST TO DELIVERY. IT'S GREAT TO FIND A DEALER WHO'S STAFF ARE SO HELPFUL, KIND AND CARING. THANK YOU.
Mr Hayhoe (September 19) - Colchester Branch - 5/5
Very quick at get the right parts
Mr Kerr (September 19) - Colchester Branch - 4/5
Very helpful. Happy to recommend. In my experience they do their very best to sort any query or repair.
Ms Mack (August 19) - Sudbury Branch - 5/5
I very recently purchased a new Viva from you, you ask how you did, Very Well, it was and has been previously when I dealy with your company. I was many years ago a Motor Trader, I always tried to get it right and your company do that and succeed, Mr Cook is a very pleasant man to deal with.
Mr Lazell (August 19) Tiptree Branch - Letter
We would like to tell you how much we appreciated the time and patience that your salesman Tom Gemmell has shown to us on the purchase of our new Vauxhall Viva WCH 567. He always gave the impression that he plenty of time and understanding in our needs and priorities. Altogether a very good sales advisor.
Ms Whiston (August 19) Clacton Branch - Email
I've just bought my new mokka griffin from underwoods clacton. So far very pleased with it, your salesman Glyn was a topman and i would give him 10 out 10 he was so helpful pity i could not get the 3year service for free although Glyn did try and i thank him for that.
Mr Hills (August 19) - Clacton Branch - 5/5
Car serviced and mot. no problems.car/ running well. You seem to have sorted intermitant misfire. all on time and a valet. thanks Trevor.
Mr Fincken (August 19) - Colchester Branch - 5/5
Tom what a great salesman and a great guy .He deserves a great deal of the credit helping us decide to buy a Vauxhall car and many thanks Tom .Top Top man and a professional and very helpful man and a credit to the company.
Mr Hutchinson (August 19) Clacton Branch - Comment
I got my new mokka from underwoods and the service I received was 5* all the way. Glyn was who I went through there and he was very helpful with any questions I had.
I highly recommend underwoods not only for their customer skills but also for superb cars that are available to buy.
Mr Makinder (August 19) - Clacton Branch - 5/5
Just brought my 3rd car from Underwoods Sudbury always a pleasure to deal with and very fair and helpful. Would highly recommend any of the salesmen here as they’re always friendly and treat you with the greatest respect. Thanks guys!
Mr Holder (August 19) - Sudbury Branch - 5/5
Car went in for mot and service and was completed well ahead of suggest time. Staff very friendly and helpful. August 2019 Update
So there I was waiting for a repair and got talking to Ruy about trading up my car. What a lovely chap he is nothing was too much trouble for him. Upshot was picked up the new car today first class service all round. Thanks Ruy for a great job.
Mr King (August 19) - Colchester Branch - 4/5
I was booked in for my regular mot. From drop off, replacement car, notification of pick up and collection I was dealt with efficiently and in a relaxed and friendly manner.
Ms Williamson (August 19) - Colchester Branch - 5/5
Polite staff, booked an appointment wait to see they will do
Mr Vilan (August 19) - Colchester Branch - 5/5
I recently got the Vauxhall’s mokka X from underwoods and have to say it’s a fantastic car along with the service I received from the staff, they are very professional and always polite. Ty all for great service.
Mr Mack (August 19) Clacton Branch - Recommends
I was booked in for my regular mot. From drop off, replacement car, notification of pick up and collection I was dealt with efficiently and in a relaxed and friendly manner.
Ms Williamson (August 19) - Colchester Branch - 5/5
We have just purchased a used Kia Sorento.The/ salesmen Matt could not have been more helpful, and dealt with us in a friendly professional way. A really good experience.
Ms Carter (July 19) - Tiptree Branch - 5/5
Sean, one of the Sales Staff made sure I understood exactly what was involved in purchasing a new car and what all my options were. He explained the workings of the car without making it sound complicated. At no time did I feel that i was being pushed into buying a new car.
Ms Jameson (July 19) - Sudbury Branch - 5/5
Friendly service, didn't discard me just because I'm young took me seriously and got me all sorted with my Mokka thanks Sean and team
Ms Broom (July 19) Sudbury Branch - Recommends
We dealt with glyn in motorbility he was very helpful and professional and could not do anything more excellent service
Mr Twinn (July 19) Clacton Branch - Recommends
Just bought my new GTC could not be happier with the car or the excellent service I received from Glyn Lashmar. I will definitely be using underwoods again and would not hesitate in recommending them to others.
Mr Moss (July 19) - Clacton Branch - 5/5
Very happy with service and aftercare. Would recommend
Ms Bridgeman (July 19) - Tiptree Branch - 5/5
Outstanding service today provided by sales any question regarding the car your interested in they are answered been to dealership before and if speaks for its self on returning customers
Ms Fox (July 19) - Clacton Branch - 5/5
Had our vehicle serviced there today. Dealt with politely and efficiently. Vehicle was ready within the given time scale and returned in immaculate condition. Would highly recommend.
Ms Thompson (July 19) Clacton Branch - Recommends
the salesman done a fantastic job finding me the right car. They listened acted and done a fantastic job between them.
Thank you all at Underwoods of Tiptree.
Mr Speight (July 19) Tiptree Branch - Recommends
I recently purchase a Vauxhall Viva from Underwoods. The salesman who conducted this sale was Tom Gemell. In every instance Tom treated me as though I was purchasing a top of the range car and not he bottom one. His attitude throughout was to ensure that I was happy and understood every detail of the sale, and yet he always maintained a friendly and business like attitude, not a easy act sometimes! Please pass on to Tom may thanks for more than a job well done. In closing I should just add that I am well satisfied with the car.
John F Rowley-Guyon (July 19) Clacton Branch - Email
All very good knowledge of the cars
Ms Wood (July 19) Clacton Branch - Recommends
Great Customer service, Love my new car
Ms Harding (July 19) - Colchester Branch - 5/5
Very friendly and reliable. I’ve always bought my cars from Underwoods and I’ve never had any problems.
Helpful friendly staff
Ms Shannon (July 19) - Sudbury Branch - 4/5
Excellent service, very friendly team. Buying made easy
Ms Powell (July 19) Sudbury Branch - Recommends
Very good service, everything explained clearly and the whole business from beginning to end carried out in a very good manner. Would readily recommend this branch.
Mr Cooley (July 19) - Sudbury Branch - 5/5
excellent customer service and great at solving problems quickly, staff are excellent.
Mr Fisher (July 19) Sudbury Branch - Recommends
Very relaxed viewing of the show room models no high pressure selling chose the vehicle we wanted a Grandlander X Tom the sales person went through all the details thoroughly and gave us a good deal on our old vehicle. Collecting the vehicle was easy and efficient thank you Tom for making it a non stressful experience. Had the vehicle a week now and love it
Ms Stewart (July 19) Clacton Branch - Recommends
Just a quick thank you to you and your team for an urgent repair last week.
On checking my Mokka over prior to going away the next day, I found a low coolant level. Closer inspection revealed what I believed to be a leaking expansion bottle. I needed it fixed urgently.
Stephen on service reception was very helpful and arranged to have it checked while I waited.
Your engineers confirmed the fault and it was repaired.
So all in all brilliant service and a happy, relieved wife.
Dave Lee (July 19) Colchester Branch - Email
Very nice dealership
Mr Dorrell (July 19) - Colchester Branch - 5/5
great service by caring staff
Mr Buckingham (July 19) - Clacton Branch - Recommends
We recently collected our Mokka and we are delighted with it. Our choice was made easy by Glyn Lashmar who was so knowledgable about the full range of vehicles available to us he was honest friendly and helpful so that we was able to make the right choice. The change over of our car was seamless end to end Glyn kept us informed throughout the change over nothing was to much trouble for him he really went that extra mile for us.
Mr Rathjen (July 19) - Clacton Branch - Recommends
Thank you for the brilliant service from start to finish.
Ms Martin (June 19) - Colchester Branch - Recommends
Good service as always
Mr Edwards (June 19) - Clacton Branch - 5/5
Excellent service kept well informed
Mr Sandever (June 19) - Clacton Branch - 5/5
Recently bought a new car. Excellent service from Sean. Really professional, personable and helpful. Would recommend to anyone. Thank you.
Ms Delaney (June 19) - Sudbury Branch - 5/5
tom Gemmell was a great help and the thing was made so easy
Mr Philips (June 19) - Clacton Branch - 4/5
Richard and I are very happy with our recently purchased Corsa and the excellent service we received from yourself, Roy and not forgetting Trevor who unbeknown to us at the time of our first enquiry was in hospital, despite this Trevor sourced the car that we had specified. Trevor has always helped us in our search for a new vehicle and although we don't change our cars very often he always goes the 'extra mile'. We love our Vauxhall Corsas, they suit us very well and we look forward to dealing with you at Underwoods Colchester in the future.
Richard & Viv Dale (June 19) Colchester Branch - Email
highly recommend very helpful no hard selling we have just bought our new car and all went smoothly all very polite and helpful especially Tom who was very informative and explained everything.
Ms Scrutton (June 19) - Clacton Branch - Recommends
Thank you Ashley once again for all your help in getting my new car. The speed in which you were able to arrange for the car to be delivered and registered for me is quite amazing.
I would thoroughly recommend your services.
Gemma (June 19) Colchester Branch - Email
Very helpful and informative
Ms Muir (June 19) - Clacton Branch - 5/5
Great service from Sean, he was friendly and very helpful. So happy with my new car
Ms Mussett (June 19) - Sudbury Branch - Recommends
very good service! was very helpful and quick at getting me my new car thank you so much to Tom Gemmell for everything you did
Ms Gurney (June 19) - Clacton Branch - Recommends
I have just had the 5th Annual Service carried out on my Astra by Underwoods at Colchester. As on my previous visits, I experienced the same high level of care and efficiency that I've come to expect from Underwoods.
Mr Cooper (June 19) Colchester Branch - 5/5
We would like to pass onto yourself how impressed we have been with the service we received during our looking and purchasing our new car from your showroom. We were made to feel welcome and no question asked was too much trouble and we were given honest and full answers.
We would like to say a big thank you to all of those we met especially the young gentleman who had to put up with us- Ruy Decarvalho - he was very professional and made our task that day easier.
Thank you once again, Wendy and Ted Evans
Ps coffee is great too
Ms Evans (June 19) Colchester Branch - Letter
Great service and easy transaction, highy recommend for there professionalism
Mr Pearman (June 19) Tiptree Branch - Recommends
I got my Corsa at Underwood's Clacton, Liam was very patient and helpful. Very professional ,would definitely recommend him.
Ms Freear (June 19) - Clacton Branch - Recommends
Just recently purchased a Vauxhall Crossland X from the Sudbury Underwoods. Sean was most professional and helpful throughout the process. Also I would like to thank Terry for his helpful manner to my query’s during my initial visit. Overall the experience was positive throughout. Thanks to the sale team at Sudbury Underwoods.
Mr Deal (June 19) Sudbury Branch - 5/5
We bought a used Vauxhall Mokka from Underwoods of Clacton. Very pleased with our purchase. Our salesman Mr Glyn Lashmar was great, he explained everything we needed to know, he even went the extra mile pairing our phones to the cars hands free system, tuning the radio in & setting up our Sat Nav. We feel that not only purchasing a car we found a new friend who has time for your every question no matter how trivial. Well done Glyn you're most definitely a star. Keep up the good work. Lynne & Mick Needs. Clacton-on-Sea.
Ms Needs (June 19) Clacton Branch - 5/5
High quality customer service. As a customer using the motability services we have just been to collect our 3rd new vehicle. The change over of each vehicle has always run so smoothly and the service we have received each time is always extremely high quality!! On 2 of these vehicles we have been dealt with by Debbie and we can honestly find no fault at all by the service she has always provided. Always welcomed with a friendly smile, she's very knowledgeable, very easy to talk to and nothing is ever too much trouble for her. We have never found any reason to find fault with the service we have received, and if we do ever find a reason to find fault, I am very confident that we could contact Debbie or any other staff member, and they would promptly do everything possible to meet our needs. I would highly recommend Underwoods vauxhall colchester !!
Ms Jackson (June 19) Colchester Branch - Recommends
First class service from the service department, thanks for your help . Great staff.
Mr Wallace (June 19) Tiptree Branch - 5/5
Dealt with David and his service was brilliant, couldn’t fault him. So helpful and knowledgeable, I would 100% recommend this garage if you are looking for a new or used car!
Ms Symonds (June 19) Sudbury Branch - Recommends
dealt with David b he was fantastic great service
Ms Sales (June 19) Sudbury Branch - Recommends
Brilliant place for taking your Vauxhall
Mr Lucas (June 19) Clacton Branch - 4/5
Excellent service throughout. Praise and my thanks has to go to Tom.
Ms York (May 19) Clacton Branch - 5/5
We received great service from Sean Bocking when buying a used car. He was professional and friendly. without any rush at all and made us feel valued as a customer There was no salesman "pushiness" about him and he answered any query we had. After we purchased he went through all the features of the car with us
Mr Hopper (May 19) Sudbury Branch - Recommends
I always buy my new cars here love them
Mr Mclean (May 19) Clacton Branch - 5/5
Brilliant customer service helped us get our brand new grandland x very friendly would recommend top service thanks Glyn lashmar
Mr Warwick (May 19) Clacton Branch - Recommends
Great service from Terry and Sean was very thorough with the handover! Thank you!
Ms Rowland (May 19) Sudbury Branch - Recommends
Just got my mobility car from clacton Glyn Lashmar was fantastic brilliant service this is my second car from Vauxhall, mokka I recommend thanks Glyn
Ms Smy (May 19) Colchester Branch - 5/5
Mr Sims (May 19) Colchester Branch - 5/5
Very happy with my new Crossland X. Thanks to Sean Bocking, very helpful and professional. Would definitely recommend
Ms Wenborn (May 19) Sudbury Branch - Recommends
Excellent service throughout guy the salesman was really good. Everything was explained to the fullest
Mr Doe (May 19) Colchester Branch - 5/5
Thank you Underwoods Vauxhall of Sudbury Lovely car wonderful service wife and i very happy.
Mr Green (May 19) Sudbury Branch - Recommends
This is the third car I have purchase from you the last two cars I have had Mr L Wilson what a very nice person so helpful with the process of buying the cars.
Today I took the car in to check something for me again the service staff so very helpful.
I have no problem in recommending underwood’s at Clacton on sea to all my family and friends.
I would like to wish all the staff at Clacton-On-Sea all the very best.
Mr Honeywell (May 19) Clacton Branch - Email
Very helpful trade parts department
Ms Page (May 19) Colchester Branch - 5/5
Extremely helpful. Scott took the vehicle and straightened out what he could and made arrangements to fix the damage. Impressive service.!
Mr Parris (May 19) Sudbury Branch - 5/5
Huge thanks to Joseph and his Manager David for their excellent service. Love the car. Thanks both!
Mr Kidd (May 19) Sudbury Branch - 5/5
The service was brilliant, Debra the motorbility lady was so helpful, making sure we got exactly what we wanted. The correspondence was second to none and we were kept up to date with everything and never had any reason not to recommend Vauxhall to anybody looking to purchase a Vauxhall Car.
Ms Piper (May 19) Colchester Branch - Recommends
Just purchased a new Grandland elite nav
Beautiful car & a fantastic service
I recommend Tom the salesperson to everyone
Ms Brooks (May 19) Clacton Branch - Recommends
Great experience purchasing my new car, staff very friendly and professional but not pushy, would highly recommend Underwoods, thank you Glyn for all your help ( or was it Roy lol).
Mr Young (May 19) Clacton Branch - Recommends
staff can’t do enough to help you the cars are reliable after care the best
Mr Gracie (May 19) Clacton Branch - Recommends
Always had brilliant service from Underwood's Sudbury. Can't fault them at all.
Mr Fox (May 19) Sudbury Branch - Recommends
We have been with Vauxhall for 18 years as we use them for our motability car. Staff are very polite and helpful
Mr Richardson (April 19) Colchester Branch - 5/5
Excellent experience from beginning to end. Got exactly what I wanted at the right price. Definitely ask for Joseph, brilliant to deal with.
Ms Adams (April 19) Sudbury Branch - 5/5
Thank you Tom for all your help and making a young ladies dream come true with her first car
Ms Mower (April 19) Clacton Branch - Recommends
Just got my new car, Excellent service from Glyn Lashmar Sales Advisor.
10/10 service everything was done smoothly, always kept us up to date with everything.
Glyn Showed us how the car works, great knowledge and put our minds at ease.
Would recommend this company if your looking for a car.
Mr Smith (April 19) Clacton Branch - Recommends
Picked up my new Grandland X from Underwood’s this week. I’m very pleased with the help and attention I got throughout the process. Very professional team especially Tom Gemmell who I can’t thank enough.
Mr Smith (April 19) Clacton Branch - Recommends
Got my mobility car today to help my son be able to get in & out the car better & also fits his wheel chair in a lot better. Thankyou to Tom who made sure I knew everything from the day I went in to find out about a mobility car to the day I got the car. He made sure I was kept up to date & also made sure I knew the car before driving it away today. Thankyou again to Tom
Ms Hewitt (April 19) Clacton Branch - Recommends
Sean the salesman was very friendly, effecient, knowledgeable and the coffee was nice to boot thanks Sean and Underwood's for your excellent service
Ms Hyde (April 19) Sudbury Branch - Recommends
Friendly staff - Tom helped me find a car I needed, very helpful and kept me informed - many thanks
Ms Baker (April 19) Clacton Branch - Recommends
Very friendly and helpful
Mr Brook (April 19) Clacton Branch - 5/5
Great experience and service all round. Was greeted by Joe upon arrival and he helped me every step of the way to get my car sorted. Very helpful and would highly recommend! Thanks Joe! Really appreciate all your help and I love my new car!
Mr Brooker (April 19) Sudbury Branch - Recommends
Excellent service from Glyn lashMar. Very helpful person would definitely recommend using underwoods in clacton
Ms Iontton (April 19) Clacton Branch - 5/5
Am a motability customer. Couldn't be better to me. Friendly, helpful, not afraid to offer advice. (which was spot in as it is). Cannot recommend them highly enough. Especially the motability side.
Mr Hart (April 19) Colchester Branch - 5/5
Serviced my car. Excellent all round performance. Friendly staff and hardly any waiting. Very smooth. Thank you.
Mr Siddons (April 19) Colchester Branch - 5/5
Friendly staff - Tom helped me find a car I needed, very helpful and kept me informed - many thanks
Mr Baker (April 19) Clacton Branch - Recommends
Great experience and service all round. Was greeted by Joe upon arrival and he helped me every step of the way to get my car sorted. Very helpful and would highly recommend! Thanks Joe! Really appreciate all your help and I love my new car!
Mr Brooker (April 19) Sudbury Branch - Recommends
We have always been very happy with all the services offered so much so we purchased a new car after the final service on our old corsa and again took out the service plan . This time we bought the corsa gsi
Mr Crook (April 19) Colchester Branch - Recommends
Just wanted to say how impressed we are with the great service we received from Liam Wilson and the team at Clacton Underwoods, and our new Mokka. We will most certainly be going back to see Liam for our next car. Hazel & Kevin Skilling.
Mr Skilling (April 19) Clacton Branch - 5/5
Great experience buying our new car, especially from Glyn, very friendly professional sales person, Thank you all the Underwoods team, very happy.
Mr Young (April 19) Clacton Branch - 5/5
Very nice and friendly staff,excellent after sale service, a couple of little jobs needed to be fixed on the car, they were done while I waited .would definitely use this garage again (and I live in Enfield).
Mr Edge (April 19) Tiptree Branch - 4/5
Actually the Skoda bit, brilliant
Mr King (April 19) Sudbury Branch - 5/5
I had to buy a new car and visited Underwoods at Clacton. Had a fantastic service from Liam who was very knowledgeable and helpful. I picked up my new car within a week of looking. Great service! Thank you!
Ms Bareham (April 19) Clacton Branch - Recommends
I found the staff to be very friendly especially tom Gemmell.He/ was so helpful explaining every thing I felt so at ease I am so happy with the service and my purchase.I can say I would recommend Underwood's Vauxhall Clacton to all off my friends I am ecstatic I carnt say enough good things about my experience and trust me I am a very difficult person to please thank you
Mr Barella (April 19) Clacton Branch - 5/5
Really happy love my car ! I needed a car quick and underwood’s were the best to help me out quickly and sufficiently buy the car I needed
Ms Gaxha (April 19) Clacton Branch - 5/5
Very professional and competent service.
Mr Galaway (April 19) Colchester Branch - 5/5
have bought 2 cars with salesman Liam who was so helpful and brilliant and we are so happy with our new family Vauxhall meriva!
Ms Siddall Mac Cearain (April 19) Clacton Branch - Recommends
Fantastic service. Even learnt about the petrol cap!! Thank you.
Ms Boulton (April 19) Tiptree Branch - Recommends
Super customer service. Very happy with my 19 reg Mokka
Mr Goldsmith (April 19) Colchester Branch - Recommends
The customer service was excellent, the right amount of friendliness and professionalism. The car was in pristine condition and had been valeted to the standards of a new car. I have been impressed with the information about service and insurances, since buying the car and would recommend car buyers to visit the Colchester branch.
Ms Aylett (April 19) Colchester Branch - Recommends
Very polite and knowledgeable
Mr Rhind (April 19) Clacton Branch - 5/5
Picked up my new Vauxhall Mokka X on 1st of March 2019. Many thanks to Darryl, Liam and staff at Underwoods Clacton.
Mr Cottee (April 19) Clacton Branch - 5/5
Took delivery of a New Mokka X turbo two weeks ago from Underwoods at Tiptree. A very nice experience from start to finish, Andrew the salesman had a friendly but efficient approach and made sure we were fully informed about all our options. The Car was ready and waiting for us on the agreed delivery date. Everything about this buying experience has been up to our expectations and we would definitely use again when/if we are ready to buy another new car.
Mr Pearson (April 19) Tiptree Branch - 5/5
Excellent service, ordered new corsa Griffin handover on time, everything explained clearly. As usual cannot fault any of the staff ,always helpful and friendly.
Mr Mychajluk (April 19) Sudbury Branch - 5/5
We would like to thank you for all of the help and advice you have given us over the years in regards to our motability vehicles. We are currently waiting for our 6th Vauxhall on the scheme.
We have also been so impressed with the service provided we haven't looked elsewhere.
We would like to thank you for all your hard work & patience.
Jo & Les Richardson (April 19) Colchester Branch - Letter
Very helpfull exlplained everything full very good.
Mr Short (April 19) Clacton Branch - Recommends
Very happy with the service. Andrew was 100% as usual. Thankyou for everything.
Ms Green (April 19) Tiptree Branch - Recommends
Bought from Tom, easy going and covered everything for us! Love the new car!
Mr Ray (April 19) Clacton Branch - Recommends
Hi my name is Mr Cooke and I had my vauxhall service last week , The service I received was the best i have had from any garage. So good I book a 2year service plan. Big thank you to all of you. See you soon
Mr Cooke (April 19) Colchester Branch - Recommends
Dear Mr Shippey
I am writing this brief e-mail to express my satisfaction with a recent purchase of a used vehicle made from your used stock. My wife and I were looked after on this occasion by Ashley Ager. The service we received from the start was exemplary. Ashely was polite, friendly and very professional. He gave us all the information and assistance we required without at all being pushy. As a result my wife drove away in a beautiful Astra she is extremely pleased with.
We would like to thank Ashley for his first-class service.
Mr Aylett (April 19) Colchester Branch
Big thanks to dave he is very helpfull 10/10 x
Mr Frendo (April 19) Sudbury Branch - Recommends
Great dealership with friendly helpful staff
Mr Cook (March 19) Colchester Branch 5/5
I understand that you are the CEO/MD/Owner of Underwoods. I recently had my Mazda MX-5 serviced and given an MOT. All this was done in Sudbury which is nearer to my home in Lavenham.
I just wanted to say that Debbie and John gave exemplary service and are a credit to your company.
Mr Eborn (March 19) Sudbury Branch
bought a car recently, needed quick turn around as starting new job. Andrew was so helpful and sorted everything in 2 days for us. thank you again.
Ms Mears (March 19) Tiptree Branch - Recommends
Great place. Very helpful. We are very pleased with our new car well done Vauxhall Clacton branch Thank you.
Ms Harding (March 19) Clacton Branch
Big thanks to Sean for sorting me out with my new car, I absolutely love it! Always so friendly as are all the staff at underwoods.
Ms Brewer (March 19) Sudbury Branch - Recommends
Collected our new car yesterday. Excellent service as always! Special thanks to Liam Wilson. Great team at Clacton. Thanks again.
Ms Lamb (March 19) Clacton Branch - Recommends
had to buy a new car due to someone writing ours off, Glyn Lashmar made the whole experiance painless, he took his time and explained everything, highly recommended.
Mr Halverson (March 19) Clacton Branch - Recommends
Just have to say Navigating the purchase of a new car was not proving easy until we stopped off at Underwoods Colchester. We were approached by a very smart young man who seemed to understand how daunting buying a new car can be. Immediately he put us at ease not bombarding us with statistics and the hard sales pitch. He did ask us lots of soft questions gathering information from us, we agreed after a coffee and a chat that the Mokka X was ideal for us. After visiting lots of other showrooms Ruy certainly is the kind of Salesman we would buy from again in the future. A very courteous, thoughtful, young man who made sure we understood everything about the car before we drove it away.
We will be back I'm sure.
Ms Howlett (March 19) Colchester Branch - Recommends
I would like to and big thank u to Glyn for the great service your gave us when buying my new car I am really happy and grateful to u thank u
Ms Byles (March 19) Clacton Branch - Recommends
bought a mokka x from joseph atkinson in spite of being a young man he did rather well as a salesman can go far if he listens and learn from older people you cant buy experience . overall very pleased with our purchase and experience
Mr Wimpress (March 19) Sudbury Branch - 4/5
salesman tom very helpful .very smooth transaction..very/ pleased thank you very much.
Mr Matthews (March 19) Clacton Branch - 5/5
Just to say a very big thank you for your fabulous service again in helping me purchase another car.
I appreciate all the effort you went to and the humour was most welcomed!
It was another smooth transaction with all the stress taken out of my hands.
I drove off out of your garage yesterday afternoon laughing at the good send off you gave me. Thoughtful down to the last minute - thanks.
I’ve had many compliments on how smart the car looks from work colleagues and I’m very thrilled with the drive.
Having the Apple CarPlay is fab and my much longed for Sat Nav.
Even putting the heating on the steering wheel this morning was luxury.
Husband really liked it and said I look like I’m driving a boy racers car with the all black look and tinted back windows - at nearly 55, I’ll take that as ‘cool’. Ha.
Daryl and all the team have been very friendly, chatty and welcoming on all my visits.
It has been a pleasure to come back to your branch again, please pass on my compliments.
Thank you once again Glyn. With best wishes and kind regards
Ms Arter (March 19) Clacton Branch - Email
Excellent service, Sean was very professional. Would definitely deal with them again. Thank you.
Ms Forey (March 19) Sudbury Branch - 5/5
I went to see Glyn today at clacton Underwood and I woz so impressed with Glyn and all the staff... I had a lovely chat and a cappochinno, i cannot thank you Glyn enough for all the help and getting my car for the end of the month, I recommend Underwood clacton 100%. thank you all once again
Ms Sampson (March 19) Clacton Branch - Recommends
Thank you Debbie Parkinson for all your help you done a great job and I am very pleased with the car.
Mr Wolton (March 19) Colchester Branch - 5/5
Dear Mr Waylett,
I am writing this letter in praise of a smooth process when applying for out motability car. We were regularly updated on the progress throughout by a very pleasant and efficient employee, I would recommend Glyn to other motability customers. Would also give five star award if I used email but unfortunately was hacked which is why this is being handwritten.
Mr T Muller (March 19) Clacton Branch - Letter
Excellent service, as usual.
Mr Whittick (March 19) Colchester Branch - 5/5
Mr Garg (March 19) Colchester Branch - 5/5
We purchased a Mokka from you three weeks ago. We viewed it online and came over to discuss the details with Sean Bocking who was very knowledgeable and a pleasure to deal with. Would thoroughly recommend Underwoods at Sudbury.
Ms Whybrew (March 19) Sudbury Branch - Recommends
Collected our new motabillity vehicle recently exelent service always updated in advance Tom Germmell met our needs more than satisfied will recamend Thanks again
Mr Harvey (March 19) Clacton Branch - 5/5
Very helpful and friendly staff
Mr Ridge (March 19) Clacton Branch - 5/5
Friendly and easy
Mr Double U (March 19) Clacton Branch - 5/5
I picked up my new car today I was served by Glyn, it was such a lovely experience to have someone with great professional skills to put me at ease for my first drive off the showroom forecourt, thank you so much the service in the garage was absolutely brilliant all staff asked if I needed help what a lovely team x
Ms Durkin (March 19) Clacton Branch - Recommends
Great service from Tom - he explained everything really well. I’m very happy with my new Corsa Griffin.
Ms Evans (March 19) Clacton Branch - Recommends
My daughter has just picked up her lovely new car thanks to the help from Glyn Lashmar. So happy with the support given. I would definitely recommend vauxhall in future.
Ms Bultitude (March 19) Clacton Branch - Recommends
Please thank Glyn Lashmar for taking us smoothly through the purchase of our Crossland including transfer of our car as part exchange. Glyn was calm and patient through the whole procedure and answered all of our questions and provided comprehensive information about the model.
We found the whole purchase experience pleasant due to character and attitude of Glyn.
Please pass on our thanks to him and thank you also for your initial input when we came to make our enquiries.
Mr Jones (February 19) Clacton Branch - Email
Helpful staff. But that's it....
Mr Shortland (February 19) Colchester Branch - 4/5
Lovely polite staff really helpful couldn't fault them. I would definitely recommend this place.
Mr Stafford (February 19) Sudbury Branch - 5/5
Joseph Atkinson sold me my Mokka - an excellent salesman who listened to want I wanted and took the time to find me my perfect car without any hard sale approach. Thank you
Ms Gardener (February 19) Sudbury Branch - Recommends
Glyn Lashmar is an outstanding sales advisor, and one that I HIGHLY recommend! We purchased our Mokka before Christmas last year, and Glyn went above and beyond in making sure the process went as smooth as possible, and getting us the best offer and educating me on everything I needed to know about the car and all that surrounds it. I've only just figured out how to send a review Glyn, but better late than never! Thanks again - Rachael
Ms Ekundayo Soetan (February 19) Clacton Branch - Recommends
Hi Glyn Lashmar was very helpfull, cheerfull and most informative when dealing with our Motorbillty Car, he was extreamly knowledgeable about the car we decided to have and was able to satisfy our minds that we picked the write car.
Ms Clarke (February 19) Clacton Branch - 5/5
Very friendly staff, easy to deal with and thoroughly recommended. I’m thrilled with my new car!
Ms Hunt (February 19) Sudbury Branch - Recommends
Your sales person Andy is absolutely fantastic. He dealt with all paperwork and answered all my questions to my satisfaction .This is the second vehicle I have bought from you and would recommend Underwoods to friends thank you.
Ms Butcher (February 19) Tiptree Branch - Email
Very helpful and friendly.
Ms Stevens Finnett (February 19) Clacton Branch - Recommends
Great staff and great cars
Mr Farrugia (February 19) Clacton Branch - 5/5
All you could want from the personnel attention
Mr Taylor (February 19) Colchester Branch - Recommends
David has been fabulous, dealing with our Motability car. He has kept us up to date every step of the way, until my Fiance collected it this morning. We are now the proud owners of a Mokka X
Ms Holt (February 19) Sudbury Branch - Recommends
Excellent customer service Looked at cars and given time to go away and consider our options. Went back and bought a car. Went the 'extra mile' to give customer satisfaction.
Ms Beatham (February 19) Sudbury Branch - 5/5
Just in for small purchase and book car in. Great friendly service, no complaints
Mr Chamberlain (February 19) Clacton Branch - 5/5
Very helpful staff. Good deals to be had.
Da Skwire (February 19) Sudbury Branch - 5/5
I am just dropping you a line relating to the excellent customer service given by Mr Tom Gemmell. Tom was so helpful from start to finish in the process of obtaining our Motobility vehicle. The processes we needed to go through, in getting the car, was made so much easier by the patience and knowledge of Tom.
I did also very much appreciate Tom ringing a couple of days after collecting the car, to see how we were getting on.
Finally, in this day and age of excellent customer service being the exception rather than the rule (and I get the impression that other members of your staff are of the same ilk as Tom), I feel you have a very valuable member of staff in Tom. The only thing I will hold against him is the football team he supports (only joking Tom).
Many thanks again in your help and cooperation.
Peter/Sally (January 19) Sudbury Branch - Recommend
Really happy with the service I received from underwood’s have been a customer for a number of years and can recommend them, Sean my sales advisor was very helpful with purchase of my new car Corsa griffin.
Ms Hume (January 19) Sudbury Branch - Recommend
very good service Tom was very polite and efficient very patient with questions fired at him all answered learned more about my corsa than ever knew so grateful nothing to much trouble 10 out of 10.
Ms Bishop (January 19) Clacton Branch - Recommend
We went to Underwoods to find a car suitable for me to drive , Tom was brilliant sorted the car that would be best for us. 5 seats & a mobility scooter Tom sorted everything now a proud owner of a Vauxhall thank you for all your help & guidance especially with me being Disabled
Will recommend them to anyone
Ms Jones (January 19) Clacton Branch - Recommend
Great customer service, very friendly staff, Glyn Lashmar was very helpful.
Ms Hadley (January 19) Clacton Branch - Recommend
excellent service from Glyn lashmar once again. second time getting a car from Underwoods in clacton and I cannot recommend them enough!
Ms Ward (January 19) Clacton Branch - Recommends
very good sales thank you Sean for your help very happy with my new car very helpful thank you for every think you done look forward to seeing u in the future.
Mr Featherstone (January 19) Sudbury Branch - Recommend
excellent friendly and helpful service from Tom. Very supportive.
Ms Silk (January 19) Clacton Branch - Recommends
fab used car sales service. recently purchased a Zafira and a Moka and have been very please. thank you
Ms Keys (January 19) Sudbury Branch - Recommends
As usual, have had a great experience dealing with Vauxhall Colchester, another 5 star customer service experience and a special mention for Debbie Parkinson who’s been wonderful and helpful throughout our Motability car order and transition. Always happy with our service at Vauxhall Colchester.
Mr Gusterson (January 19) Colchester Branch - Recommends
Great friendly staff and good service.
Mr Searley (January 19) Colchester Branch - 5/5
We just want to let you know how delighted we are with our new vehicle,and above all the professional approach given to us by your mobility sales executive Glyn Lashmar, he made us feel very welcome and understood our needs,he is the reason we have stuck with Vauxhall and will continue to do so,please pass on our sincere thanks to him, thank you.
Mr Heinsen (January 19) Clacton Branch - Letter
Very good customer service. Friendly.
Mr Emmons (January 19) Colchester Branch - 5/5
Great customer service from Vauxhall Colchester as usual. We have been getting our cars from them for years and can’t fault them. Very happy customers.
Ms Grant (January 19) Colchester Branch - Recommends
We are a mobility customer and collected our car today, Debbie was so helpful, always kept us updated, friendly, talked us through everything we needed to know in detail, Thank you for making it a smooth hand over.
Mr Bush (January 19) Colchester Branch - Recommends
Just wanted to say a big thank you to Debbie, with all the help and support that she provided. Love the new car. Many Thanks.
Ms Fuller (January 19) Colchester Branch - 5/5
I would like to say thank you to Debbie Parkinson for being such a good sales person, she has made it so easy to change over to our new car she does a great job of explaining everything about the complete package.
I have dealt with her for every new car I have had since I moved to clacton and I cannot praise her enough she is great .
She deserves her position in the company she deserves to be at the top Thank you Debbie and Vauxhall colchester
Ms Peacock (December 18) Colchester Branch - Recommends
Glyn Lashmar was brilliant today when my husband got his new car...he/ took his time and explained all the details on the car and we would highly recommend him....10/10
Ms McLean (December 2018) Clacton Branch - Recommends
5* Service in my opinion. Very friendly, yet professional salesman (Tom) Answered any questions I had, and there was a lot. Kept me up to date with everything, service etc and made me feel very welcomed but not pressured like some garages can make you feel.
Ms Penifold (December 18) Clacton Branch - Recommends
Just to say a great big thank you to Tom. He was very helpful and explained everything to me.he/ always kept me up to date in the progress with the delivery of the car.
It was a pleasure to be serverd by Tom, I would recommend Underwoods to friends and family. Great service and 10 out 10.
A.M Young (December 18) Clacton Branch - Letter
Excellent caring service right from the off! Thoroughly explained everything and an all-around great experience.
Ms Hough (December 2018) Clacton Branch - Recommends
Excellent caring service right from the off! Thoroughly explained everything and an all-around great experience.
Mr Boom (December 2018) Sudbury Branch - Recommends
Excellent service from Liam from first contact to a call 48 hours after picking up my new car to check all was ok. This is the second car I’ve purchased from underwood’s and would highly recommend them
Mrs Millen (December 2018) Clacton Branch - Recommends
Excellent service, we want say thank you especially to Debbie as we have two small children and she helped us through out the process.
Pzemyslaw Kamecki (December 18) Colchester Branch - 5/5
Just completed the purchase of my second car from Underwoods at Sudbury, as with my first purchase David Boor was again excellent making the trade in of my Astra tech line and the purchase of the Astra GTC I bought both smooth and fuss free. Would definitely recommend a visit to the dealership in sudbury as they have always been professional and helpful, so much so my Father is now looking at a Crossland X.
Mr Pavey (December 18) Sudbury Branch - 5/5
Extremely recommend glyn , highly professional salesman , great communication, extremely helpful, done the best he can for the family, fast , responsive and well mannered. Knows his work. Glyn made us feel extremely welcome when entering the door, he helped us get a car within a week of the paperwork being signed. He also reassured us to return with any problems. 5*** recommendation.
Ms Winfield (December 18) Clacton Branch - 5/5
Picked up our new Astra today, wonderful service from Glyn Lashmar, thankyou Glyn.
Mr Johnson (November 18) Clacton Branch - Recommends
Hello. Yesterday Friday I drove away in a brand new Vauxhall Astra 1.0T SRI Nav.
The car is absolutely wonderful. Very nice and very pleased with it. The customer service I received from David The salesman was excellent. Would recommend To anyone considering a Vauxhall. Will always go back. Thank you very much Vauxhall Underwoods Sudbury.
Mr Smith (November 18) Sudbury Branch - Recommends
Would like to say that my dealings with Tom over the past week or so have been very enjoyable. Tom was easy to talk to and I never felt under any pressure at any time. He explained everything in a friendly but professional way and buying my Mokka X today was such a pleasure. Five stars Tom.
Mr Embrey (November 18) - Clacton Branch - Recommends
Great customer service, very accommodating at all times.
Ms Moore (November 18) Colchester Branch - 5/5
we have just got our new vehicle a Grandland X Elite Nav, from start to finish we were looked after by Tom Gemmell, he was so welcoming and put us under no pressure, the whole experience from start to finish was a joy, thank you Tom.
Mr Hayward (November 18) - Clacton Branch - Recommends
Very good experience buying Astra from Underwoods. Excellent attention and guidance from Andrew Showell. Thanks.
Mr Warner (November 18) - Tiptree Branch - Recommends
Very good service from Glyn Lashmar Sales Advisor. He advised and guided us through all aspects of purchasing our new Zafira.
Glyn's knowledge on how the features and functionality of our new Zafira were second to none.
If all salesmen bothered to learn how the cars worked! then there transaction would have gone as smooth as ours.
This is the second Zafira we have purchased from Underwoods, we are very happy with the down to earth management (not smarmy) personal service lol Sorry Glyn just had to put that in there...
Ms Prowse (November 18) - Clacton Branch - 5/5
Thank you again
As I said. We were really impressed about the service we received yesterday.
We had lots of experience with dealers (just like new cars :) ) and you (David Riddleston) were extraordinary yesterday. Super helpful.
I really can say it was very best experience we had when buying new car. You were doing all the best.
Thank you so much,
Pawel and Anna (November 18) Colchester Branch - Email
Hi Debbie, Just a little note to say 'Thank You' for looking after us when we came to collect car - it is much appreciated - you have always been very helpful and kind in the years we have been coming to you.
We might see you sometime in the future meanwhile, thanks again and our very best wishes.
Brian and Jane Bell (November 18) Colchester Branch - Letter
Very good service through out
Mr Ketley (October 18) Tiptree Branch - 5/5
In life we buy many things but when it comes to buying a car it is something special. So for me buying a car at Underwoods Vauxhall in Clacton was also an experience meeting Tom the salesman made me feel at ease and talked me through everything I need to know about the Mazda 3,he also helped me to understand the car tax,the mot,and the warranty. I was please to meet this young man I felt that he was not just a good salesman but he looked after me. So once again Tom many thanks for your kindness well appreciate and I will recommend Underwoods to my friends.
Ms Watson (October 18) Clacton Branch - Car Dealer Reviews
Great service all round, many thanks to Debbie Parkinson for her help in organising our new motability vehicle, it was a pleasure to liaise with Debbie, her professionalism and sound knowledge was paramount in the smooth and easy transaction.
Highly recommend Underwoods of Colchester
Ms Webster (October 18) Colchester Branch - Recommends
Picked up my new car here recently. Even though I live in Yorkshire. Glynn makes the experience easy and fun. He has a knack of making you feel like you’ve known him for years.
He’s not pushy or arrogant, he knows what he’s talking about and he can’t do enough to help. Proper decent bloke.
Ms Shuttleworth (October 18) Clacton Branch - Recommends
Thank you Glyn for all your help in finding a new Corsa to replace our previous car written off in an accident. Service was excellent as always. No pressure - just very helpful. We have purchased a couple of cars through Underwoods Clacton and would recommend
Ms S Hoadley (October 18) Clacton Branch - Recommends
I have been wanting a Mokka for so long and finally thanks to Liam Wilson I have one From start to finish he was really good and helpful, I got a good price for my part exchange and good finance. Can’t fault Clacton Underwoods Sales guys. This is now my 3rd car from them and I would recommend them to everyone. Brilliant service thank you
Ms E Hoadley (October 18) Clacton Branch - Recommends
Very good car, excellent salesman Liam . Very knowledgeable and polite, put me at ease, would highly recommend Underwoods, my experience proves not only do they make good cars, they make sure their staff are at the best standard!
Ms Carr (October 18) Clacton Branch - Letter
Purchased our Mokka X Elite Nav today. Helpful staff, excellent customer services from test drive to purchase and full handover information. Very highly recommended and thank you to Liam Wilson for your first class service.
Ms Frost (October 18) Colchester Branch - 5/5
We went to the showroom last week their was no pressure on you two buy the car we went and had a test drive but we did not buy the car very nice helpful people.
Mr Webber (October 18) Colchester Branch - 5/5
well treated by knowledgeable and courteous staff
Mr Rayner (October 18) Clacton Branch - Recommends
Walked in to browse - had idea to change my car but had no idea of what I wanted- no pressure selling / buying and absolutely brilliant salesman Glynn. Would recommend underwoods and their service.
Ms McMurtrie (October 18) Clacton Branch - Recommends
They make an appointment convenient to you. They are prompt and let you know as soon as your car is ready to collect
Ms Gill (October 18) Clacton Branch - Recommends
In recent years my husband and I have greatly appreciated the service we have received from Underwoods, therefore I am delighted to say that with Shaun's invaluable assistance, he did not hesitate to call me when a suitable car became available. There was no hard sell just an honest appraisal and reassurance that the car had eveything that would meet my needs. I am very satisfied so far.
Thank you Shaun and staff at Underwoods for your understanding when I had to delay collecting my car due to personal circumstances.
Mrs Bambridge (September 18) Sudbury Branch - 5/5
I have recently purchased a new car from here and the customer service from Glynn and Daryl has been outstanding. Extremely helpful and always kept me updated on everything that was happening. Never needed to chase anything up and nothing was ever too much trouble. They have encouraged to call at any point with any issues. Very, very happy with my purchase and wouldn’t have done it without their help and support.
Thank you so much!
Ms Martin (September 18) Clacton Branch - Recommends
excellent service and very helpful staff. Made the whole process a positive one. Would definitely recommend
Ms Kay (September 18) Clacton Branch - Recommends
Today we picked up our 2nd Mokka so pleased with the first we had to have another, Liam has been so helpful and kept us fully informed from start to finish, always a friendly and polite service we have received from when we first had an Astra then antara,and nowon our second mokka, Can highly recommend Vauxhall cars and especially underwoods Clacton
Ms Freeman (September 18) Clacton Branch - Recommends
Wednesday picked up our grandland x from the great man Glyn Lushmore very happy to deal with great guy keeps you up to date on the progress of the car from start to finish and after completing always happy to help with anything else. Thank you Glyn. Ps 10 star service.
Mr Mulder (September 18) Clacton Branch - Recommends
Picked up my new Corsa on Wednesday. Would like to thank Glyn Lashmar for all his help. He couldn’t do enough for us. Really pleased with both the car and Glyn’s customer service. Highly recommend. Plus do great latte!
Ms Leigh (September 18) Clacton Branch - Recommends
We came to pick up our car, from Debbie Parkinson,18.9.18, what a fantastic lady she is, nothing too much trouble, spent time introducing us to the car, and all the Gadgetry, would highly recommend to anyone, Excellent service.
Ms Bates (September 18) Colchester Branch - 5/5
we are very happy with the service we received, polite, helpful, nothing too much trouble.
Ms Chapman (September 18) Clacton Branch - 5/5
Ms Oxlade (September 18) Colchester Branch - 5/5
Very good non pushy car purchase experience
Ms Fortune (September 18) Clacton Branch - 4/5
I wish to say a big 'Thank You' for all your help, advice and efficiency with the purchase of my car.
All the very best to you.
Mr Southgate (September 18) Colchester Branch - Letter
Very good main dealer. Always willing to help and will repair your car at reasonable cost. They make sure you only spend what you need. Brilliant.
Mr Adcock (September 18) Colchester Branch - 5/5
I recently purchased my new Viva from your Garage. I found that Debbie was exceptionally informative, helpful, customer friendly and very efficient.
I was so impressed when my Son bought his Astra from the Garage that I came back to Debbie.
A valuable member of the team. 10/10
Mike Southgate (September 18) Colchester Branch - Letter
I received really excellent service when I bought a new car. The salesman (Tom) was so polite and knowledgeable and made the whole process so clear and easy. Thank you.
Ms Rai (August 18) Clacton Branch - 5/5
Purchased a Mokka X At Underwoods the process was made so easywith the help of Glyn Lashmore he made it stress free every thing was explained in a easy to understand way thank you Glyn.
Mr & Mrs Hughes (August 18) Clacton Branch - Recommends
We wanted to say a huge thank you to yo for all your help and patience with us in acquiring our Mokka. You made what could have been aworrying time in to a pleasure; you couldn't have been more helpful or kind!
I've just written to Steve Shippey as we didn't hear from 'Revoo' - I hope he congratulates you as your good work - and I hope your still at Underwoods in three years time!
We love our Mokka - haven't tried the dogs in it yet, nut I'm sure they'll be fine.
With out thanks and best wishes,
Mr & Mrs McLachlan (August 18) Colchester Branch - Letter
Dear Mr Shippey,
I am writing with reference to our purchase of Vauxhall Astra Excite - EN15 ZNV. The car incidentally I am delighted with - to date.
I would like to say how impressed I have been with the sales representative who dealt with us - Mr Ruy DeCarvalho.
He was definitely representing Underwoods as a company to us and by our second visit I formed the strong impression that he was interested in selling us more cars in years to come. That impressed me.
He also came across as genuinely interested in us and our car needs. He was patient, helpful, friendly, expert to a point and honest when he did not know something. On those few occasions he followed through and found out what we needed to know - so he was conscientious. Nothing was too much trouble. I found him personable and definitely a strong positive example of Underwoods service and commitment to customers.
I trust this feedback proves useful to Underwoods and also to Mr DeCarvalho.
Mr Arthey (August 18) Colchester Branch - Letter
During the awful rainstorm this morning, it became apparent that I needed new windscreen wipers urgently on the Corsa that I bought from you, and that you continue to service.
I went to your parts counter and bought a new pair, and went out to put them on the car. I managed to get one of the old ones off and put the replacement on, when one of your members of staff asked if I wanted him to get rid of the rubbish. He then very kindly took the second wiper blade and put it on for me, then checked to make sure the one I had done was correctly fitted.
It was a very quick (and for him simple) task, but I was very impressed by his attitude and action, and thought I should take a little time myself to make it a little bit more official. I foolishly didn’t get his name, but please, if you can, pass on my official thanks. If all of your members of staff are of this calibre, your company is in good hands.
Mr Kitchen (August 18) Colchester Branch - Letter