After receiving the Motability Dealer Award in October, the team at Underwoods Vauxhall in Clacton are delighted to be recognised for a second consecutive period by the mobility charity.
Yet again this proves as testament that all Motability customers in Clacton, Tendring and surrounding areas are sure of receiving outstanding customer service from their local Vauxhall dealer. The accolade is part of a programme of awards to reward local Motability dealerships that provide outstanding customer service in their area.
Celebrating this second Motability Dealer Award, Gerry Wiggins Underwoods Motor Group said: “This really does come as no surprise. We are incredibly proud of the team at Clacton for their hard work, support and commitment to not only Motability customers, but to all the customers who enter the dealership. Underwoods is again thrilled to be recognised for our dedication to the partnership with Motability. Many congratulations to the Clacton dealership and perhaps we will be celebrating a third award in the near future.”
The Dealer Awards programme is designed to ensure all Motability customers receive exemplary customer service across the dealer network. The awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their Motability performance.
Peter Wilson, General Manager – Dealer Relations at Motability Operations, explains:
“As the ‘shop-front’ of the Motability Scheme and in many cases, the first contact point for our customers, the focus of these awards is to thank our dealer partners for providing an ongoing positive customer service experience. Our customers continually rate the service they receive at the dealership highly but there’s always room for improvement and opportunities to learn from those who are doing it really well, like Underwoods. Many congratulations to them on their award win”.
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment or the War Pensioners’ Mobility Supplement can exchange the weekly payment to lease a new car through Motability. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.
For more information about the Motability Scheme and to find your local dealer, visit www.motability.co.uk or call 0800 093 1000.
For more information on Underwoods Vauxhall please call 01255 222444