UNDERWOODS MOTORING REVIEWS

There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Vauxhall experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.

If you would like to leave a review search for "Underwoods Motoring" on Google and Facebook or find our dealership addresses here to send by post.

2023

Superb service from Martin and his team from start to finish. Professional, polite, efficient, reliable and fairly priced. Even provided me with a courtesy car free of charge whilst repairs were carried out. I would not hesitate to recommend. Thank you!

★★★★★

Freddie (Sept 2023) - Bodyshop Accident Repair Centre - Google 5/5

Good trusted garage used since 2017, nice friendly people to deal with.

★★★★★

Rod Waite (Sept 2023) - Tiptree Branch - Google 5/5

For the past twenty years we have purchased a number of vehicles from Underwoods, first from your Highwoods showroom and of late, from yourselves at Tiptree.

The main reason for that is the service we have always received from David Riddleston, which is first class. There have been a few hiccups along the way but David has always dealt with them.

We will continue to use your services whenever the need arises.

★★★★★

Linda and Martin Hart (Sept 2023) - Tiptree Branch - Customer email

We purchased a Vauxhall Crossland X from yourselves recently and are extremely happy with it. David ensured the whole process was lovely and smooth. Thank you.

★★★★★

Vanessa and Ian Bown (Sept 2023) - Tiptree Branch - Google 5/5

The staff were helpful and honest, they got my car fixed and kept me up to date with the progress.

★★★★★

Rock Nigel (Sept 2023) - Clacton Branch - Google 5/5

Always used Underwoods Tiptree for my serving needs and even sales. My wife also has her car looked after here. Never had any issues. Always great and clear service from reception right the way up to collection.

★★★★★

Neal Francis (Aug 2023) - Tiptree Branch - Google 5/5

Very helpful staff.

★★★★★

Michael Thompson (Aug 2023) - Clacton Branch - Google 5/5

Purchased a car from Underwoods, special mention to Tom for all his help and professionalism. Tom is a big asset to the company..

★★★★★

Khalish Smith (Aug 2023) - Clacton Branch - Google 5/5

Very helpful, professional and friendly service from Glyn Lashmar. We are enjoying the car we bought and there have been no problems.​

★★★★★

Edward Lansdown​ (Aug 2023) - Clacton Branch - Google 5/5

Recently purchased a Crossland x which is brilliant, Mr David Riddleston was excellent in every way conducting the sale of the car really pleased with the service received. Thank you.

★★★★★

Graham Moss (Aug 2023) - Tiptree Branch - Google 5/5

Recently purchased a Crossland X. David Riddleston was so helpful and found me the perfect car for my budget and spec requests. Very happy with my car.

★★★★★

Michelle Mayes (Aug 2023) - Tiptree Branch - Google 5/5

We were looked after by Dominic who was courteous and helpful. His prompt and well informed advice guided us to the right vehicle for us. We are very pleased with the choice we made.

★★★★★

Stephen and Rosie W (Aug 2023) - Sudbury Branch - Customer email

Fantastic service and was well looked after five stars.

★★★★★

Paul D (July 2023) - Vauxhall Tiptree - Motability Scheme 5/5

Very good​.

★★★★★

Terence A​ (July 2023) - Skoda Sudbury - Motability Scheme 5/5

Good customer service​.

★★★★★

Michael H​ (July 2023) - Skoda Sudbury - Motability Scheme 5/5

Excellent customer service​.

★★★★★

Denis S​ (July 2023) - Kia Clacton - Motability Scheme 5/5

Very good and helpful​.

★★★★★

Toni-annabelle W​ (July 2023) - Clacton - Motability Scheme 5/5

Really nice professional people in this place. Had MOT and brake done.

★★★★★

Katy Backer (July 2023) - Tiptree Branch - Google 5/5

Just one word sums up my experience ‘superb’ from asking a question and advise through to picking my car up on Monday I could not have asked for a better professional service Tom who assisted all the way was considerate and understanding and due to this change of car through personal issues it has taken a huge weight of my mind and shoulders everything made easy and simple just a big huge thank you to him and to everyone else that I have dealt with.

★★★★★

Wendy Evans (July 2023) - Clacton Branch - Customer email

Just a quick email to let you know that the Astra has now been delivered and I am very happy with it so thank you for all you did and I am very sorry that we could not do the whole transaction with you. I think I will have it serviced at your Clacton on sea site as it is a lot nearer than Ipswich. Hope all is going well with you and the cars are flying off the forecourt.

★★★★★

Robert (July 2023) - Tiptree Branch - Customer email

Pleasure to do business with. After a previous purchase 4 years ago left me feeling like I didn't want to go to Underwoods I popped in to see what they had . Glynn showed me what was in stock and I settled on a Grandland X . Glynn was great start to finish and meet every need I had . I will back this time next year to part x and upgrade and possibly get the wife a new motor at the same time.

★★★★★

Wayne Lee (July 2023) - Clacton Branch - Google 5/5

We picked up our new car from Underwoods Tiptree the car was immaculately presented and the service from the team was great.​

★★★★

John Cross​ (July 2023) - Tiptree Branch - Google 5/5

Good customer service.

★★★★★

Roselyn L (June 2023) - Clacton - Motability Scheme 5/5

Very good.

★★★★★

Robert H (June 2023) - Clacton - Motability Scheme 5/5

Great customer services, even ordered my tyre sealant as it was used on my last puncture.​

★★★★★

Sarah C​ (June 2023) - Clacton - Motability Scheme 5/5

Bought our car as a long distance sale. Dealt with both Darryl and Glyn. First class customer service, second to none. Seriously, both Glyn and Darryl answered all our questions, took us through all we needed to know about the car and went out of their way to ensure that we were happy. What's more I lost count how many times I phoned with countless queries and both Glyn and Darryl were absolute diamonds never making me feel rushed and always provided concrete answers to my questions. How often does that really happen these days? Glyn even phoned me on the Monday to ask how I got on with the car and was only too happy to assist me with a couple more questions that I had. All in all outstanding customer service both before and after sale.

★★★★★

Paul Yates​ (June 2023) - Clacton Branch - Customer email

Good little garage for new car.​

★★★★★

Alan Wilson​ (June 2023) - Clacton Branch - Google 5/5

Had my car a few months now, didn’t want to do a review too early, but just want to say that I’d recommend going to Underwoods of Clacton for a car. Right from the start, was greeted immediately by Tom Gemmell, great guy, follows interest in your life and style, your needs and requirements, when buying your car. And with no pressure if something doesn’t fit the bill for you. Updates, were continuous, informative. I’ve been very very very happy with my Vauxhall, I’m glad to say that up to now…… no sniff of teething problems either. Pick up on the day was enjoyable and informative. I can’t comment on direct after sales treatment, as I’ve gladly not needed any, at the moment, but service plans etc are all drawn up for you if you wish. Which I have done… can’t give Tom or Vauxhalls a lower mark than 5 coz I have no reason to. Thank you.

★★★★★

Craig Jinman (June 2023) - Clacton Branch - Google 5/5

Again Tom was on top of his job. He at all times gave me all the options and when appropriate gave advice. The whole purchase was made as simple as possible. The servicing and preparation of the vehicle went well beyond what I would normally expect. My thanks to all concerned.

★★★★★

John Rowley-Guyon (June 2023) - Clacton Branch - Customer email

Very good dealership in Sudbury. Have been a customer for the last 10 years. Steve was very helpful in helping me purchase my Grandland X. I also got a very good price for my Astra which I traded in. Many thanks to Underwoods Motoring.

★★★★★

Stephen Smith (June 2023) - Sudbury Branch - Facebook Recommendation

Just to let you know we are absolutely delighted with the purchase of our 70plate Fabia Estate from Underwoods Sudbury. Dominic was fantastic to deal with and everything was exactly as described and promised. This was a remote purchase so honesty on both sides was very important. The car was very well prepared and was kept inside for collection as requested. A good value deal and a very happy customer! Many thanks to the team.

★★★★★

Rob Harding (June 2023) - Sudbury Branch - Customer email

Amazing as always.

★★★★★

McKenzie D (June 2023) - Clacton - Motability Scheme 5/5

Great service.

★★★★★

Kerry W (May 2023) - Clacton - Motability Scheme 5/5

I found them extremely professional and helpful. I had a waiting on site MOT which was carried out very quickly so I could continue with my work without inconvenience. 10 out of 10.

★★★★★

Steve Carter (May 2023) - Clacton Ford Branch - Google 5/5

Local dealership professional team​.

★★★★★

Sandra Rose​ (May 2023) - Sudbury Branch - Google 5/5

I go there regularly for services and just changed my car with Underwoods​.

★★★★★

John Quill​ (May 2023) - Tiptree Branch - Google 5/5

Customer care was impeccable!​

★★★★★

Carol R​ (May 2023) - Clacton - Motability Scheme 5/5

Excellent.

★★★★★

Jeffrey R​ (May 2023) - Clacton - Motability Scheme 5/5

Very knowledgeable and helpful​.

★★★★★

Steve Tappin​ (Apr 2023) - Clacton Branch - Google 5/5

As always a first class service and a pleasant experience pleasure to be part of the Vauxhall family​.

★★★★★

Steven M​ (Apr 2023) - Clacton - Motability Scheme 5/5

Great service. Knowledgeable Good communication.​.

★★★★★

Sandra A​ (Apr 2023) - Clacton - Motability Scheme 5/5

Very good service​.

★★★★★

Shirley M​ (Apr 2023) - Clacton - Motability Scheme 5/5

Service was fantastic, picked a car and the colour easy and simple.

★★★★★

Sarah Carter (Apr 2023) - Colchester Branch - Google 5/5

What a wonderful service. I spoke to Simon late on Saturday and reserved a car. I picked it up early Monday afternoon after it had an MOT. A very pleasant experience. Simon is a credit to your business.

★★★★★

Les Sweeney​ (Apr 2023) - Colchester Branch - Google 5/5

Excellent service​.

★★★★★

Antoinette F​ (Apr 2023) - Clacton - Motability Scheme 5/5

Brilliant customer service.

★★★★★

Zoe C (Apr 2023) - Colchester - Motability Scheme 5/5

Great service​.

★★★★★

Nikolas T​ (Apr 2023) - Colchester - Motability Scheme 5/5

Philip Joy was very helpful and put himself out to solve any doubts I had.​

★★★★★

Linda C​ (Apr 2023) - Colchester - Motability Scheme 5/5

Very good customer service friendly and polite.

★★★★★

Susan H (Apr 2023) - Colchester - Motability Scheme 5/5

A great team​.

★★★★★

Jack Havell​ (Apr 2023) - Clacton Branch - Google 5/5

Excellent service, especially from Phil​.

★★★★★

Philip Dynes​ (Apr 2023) - Colchester Branch - Google 5/5

Good customer service by Simon Barnett.​

★★★★★

George H​ (Apr 2023) - Colchester - Motability Scheme 5/5​

Lovely showroom Simon was very informative.

★★★★★

Laura Stevens (Apr 2023) - Colchester Branch - Google 5/5

Fab customer service today. Such a shame I won’t be able to collect my car from the same salesman. He was fab!​

★★★★★

Katie E​ (Apr 2023) - Colchester - Motability Scheme 5/5

Very professional and helpful service from Tom on the sales team. Delighted with my new purchase and would definitely recommend. Thank you Tom.

★★★★★

Patricia Bond (Apr 2023) - Clacton Branch - Facebook Recommendation

We hardly knew it was away. It was dealt with very efficiently. No problems​.

★★★★★

Betty M​ (Apr 2023) - Clacton - Motability Scheme 5/5

Thank you for making today such an enjoyable experience and your assistance in running through the workings and the features that the car offers was invaluable. Can we also take this opportunity to thank Steve for putting up with us and help in finding the ideal car for us. I am sure our paths will cross again.

★★★★★

Carolyn and Richard (Apr 2023) - Colchester Branch - Customer email

I recently purchased a new Vauxhall Mokka from Underwoods. I would just like to say thank you to Vauxhall especially Glynn for a very professional experience. Glynn is a very nice, knowledgeable, and also funny man. He goes above and beyond to help you. Would highly recommend.​

★★★★★

K.Cushway​ (Apr 2023) - Clacton Branch - Customer email

Brilliant and friendly service.

★★★★★

Paul S​ (Apr 2023) - Colchester - Motability Scheme 5/5

Brilliant and friendly service​.

★★★★★

Ryan S​ (Apr 2023) - Clacton - Motability Scheme 5/5

Great customer service​.

★★★★★

Leslie H​ (Apr 2023) - Colchester - Motability Scheme 5/5

Simon was very helpful and kind couldn't have been nicer.

★★★★★

Sarah M (Apr 2023) - Colchester - Motability Scheme 5/5

Best customer service I’ve experienced in such a long time​.

★★★★★

Michael H​ (Apr 2023) - Colchester - Motability Scheme 5/5

I had a really salesman Simon Barnett who has help me and kept me informed every step of the way Thank You so much Simon.

★★★★★

Carl Collis (Apr 2023) - Colchester Branch - Google 5/5

Tim was fabulous. He spent a lot of time with us carefully explaining everything. Totally at ease with him and very happy with the service.

★★★★★

Sarah P(Mar 2023) - Clacton - Motability Scheme 5/5

Great customer service, very helpful and kind. I have mental health issues and was very pleased to be welcomed with a smiling face!​

★★★★★

Francesca D​ (Mar 2023) - Colchester - Motability Scheme 5/5

Very polite and helpful and made me feel comfortable.

★★★★★

Julie A (Mar 2023) - Clacton - Motability Scheme 5/5

Really helpful and friendly staff.​

★★★★★

Carl Collis​ (Mar 2023) - Tiptree Branch - Google 5/5

Wow what a wonderful experience from start to finish Salesman (Glyn) was excellent a real credit to your company​.

★★★★★

Lesley S​ (Mar 2023) - Clacton - Motability Scheme 5/5

Very helpful and knowledgeable regarding the car I required. Thank you Tim very helpful​.

★★★★★

Tony J (Mar 2023) - Colchester - Motability Scheme 5/5

Underwoods at Colchester is an excellent garage, Mazda make great cars, Graham Souch looked after us very well. So all good.

★★★★★

James McVie​ (Mar 2023) - Clacton Branch - Google 5/5

Amazing service from start to finish. Glyn Lashmar was very helpful went above and beyond to help me. Highly recommend Glyn. Thank you.10/10​.

★★★★★

Tracey Amanda​ (Mar 2023) - Clacton Branch - Facebook Recommendation

I visited your Colchester showroom a couple of weeks ago having been to a few closer where the salesman couldn’t be bothers to get off their chairs!

Ashley however spent a lot of time with me, nothing was too much bother and he made my visit special, as if I was a valued customer.

I have contacted him since to advise that I won’t be going ahead at the moment but would definitely come back to him in the future.

I felt I had to write to you in a world where we are happy to complain it was a refreshing change to talk to someone who was still passionate about their job, an absolute credit to your company.

★★★★★

Sandra Frostick​ (Mar 2023) - Colchester Branch - Customer email​

Sweet​.

★★★★★

David P​ (Mar 2023) - Clacton - Motability Scheme 5/5

The sales team at Underwoods Mazda is great.​

★★★★★

Nigel (Mar 2023) - Clacton Branch - Customer email​

I would like to thank Glyn for all his help with purchasing my new car. He was very helpful, not pushy, informative and made me feel very at ease.

In all a good experience and a lovely man.

Thank you Glyn and Underwoods

★★★★★

Dawn Clark-Goodyear​ (Mar 2023) - Clacton Branch - Google 5/5​

Thank you Tom for sorting it all out for me, many thanks​.

★★★★★

William C​ (Mar 2023) - Clacton - Motability Scheme 5/5​

I have had 3 cars from Underwoods Sudbury now. Each time the sale has been a breeze with both David and Terry. 

The customer experience is great. You don’t get pushed into buying anything. They provide helpful advice and they go above and beyond to find the right car you you.

Most main dealers are all about the pushy sales tactics but this is not the case at Underwoods. You can leave with every confidence in your purchase knowing they are always there to help you. I wouldn’t consider buying a car anywhere else, or getting a service/repair done anywhere else. Underwoods is the place to go.

★★★★★

James Donald​ (Mar 2023) - Sudbury Branch - Facebook Recommendation

Hi Colin I would like you to pass on a huge thank you to Tom of your Clacton branch for being a star in getting me settled in my new car, please give him a massive thank you.

★★★★★

Bill Castleman (Mar 2023) - Clacton Branch - Customer email

Definitely a 5 star experience Tom our mobility man was very knowledgeable, polite everything went smoothly. Would definitely recommend Vauxhall at Clacton and especially Tom.​

★★★★★

Gillian G​ (Mar 2023) - Clacton - Motability Scheme 5/5

Excellent service.

★★★★★

Martin Hodges (Mar 2023) - Colchester Branch - Google 5/5

From the first time of meeting Glyn Lashmar I knew he was a great guy. Not only was he super professional he was funny. He also went above and beyond on the day I picked up my new car, I had a 7 hour delay with my flight and Glyn stayed at work till 8 o’clock at night so I was able to collect my car. I don’t know any other car dealer that would do this. I had quite a long wait for my car but Glyn stayed in contact and always had something funny to say. If I wasn’t living in Aberdeen now I would definitely recommend Glyn and Underwoods ​

★★★★★

Lisa Stevens​  (Mar 2023) - Clacton Branch - Customer email

Friendly staff.

★★★★

Clare Hitchens (Mar 2023) - Colchester Branch - Google 4/5

I’m very pleased with service​.

★★★★★

Jacquelin B​ (Mar 2023) - Clacton - Motability Scheme 5/5

Great service from Steve in Colchester.​

★★★★★

Sophie B​ (Mar 2023) - Colchester - Motability Scheme 5/5

Superb customer service and professional manner throughout all communication. Mr Gemmell was thorough when filling out my application and explained everything in a way that I could understand. Thank you very much​.

★★★★★

Katie F​ (Mar 2023) - Clacton - Motability Scheme 5/5

Great customer service by Tom​.

★★★★★

Sarah B​ (Mar 2023) - Clacton - Motability Scheme 5/5

Very good service​

★★★★★

Philip T​ (Mar 2023) - Colchester - Motability Scheme 5/5

Great customer service. Glyn always helpful.

★★★★★

Mary P (Mar 2023) - Clacton - Motability Scheme 5/5

Extremely helpful staff​.

★★★★★

Sue Lawrence​ (Mar 2023) - Colchester Branch - Google 5/5

Great customer service from point of ordering with Steve to collection with Tim. Well done.

★★★★★

Julia A (Mar 2023) - Colchester - Motability Scheme 5/5

We would like to thank Glyn Lashmar for all his help and patience, in helping us choose and collect our new car, he has the patience of a Saint. Thank you Glyn. 10/10.​

★★★★★

John Bradley ​ (Mar 2023) - Clacton Branch - Customer email

On behalf off my parents would just like to say thank you to Tom at Clacton on sea branch for all he’s help and support as they always come back to Tom when they upgrade there cars.

★★★★★

Eugene Jones (Mar 2023) - Clacton Branch - Facebook Recommendation

Always helpful​.

★★★★★

Paul Hainesborough​ (Mar 2023) - Clacton Branch - Google 5/5

Always helpful when having a car serviced.​

★★★★★

Doug Scrimshaw​ (Mar 2023) - Colchester Branch - Google 5/5

Great service Very friendly​.

★★★★★

Sophie P​ (Mar 2023) - Colchester - Motability Scheme 5/5

Very good so well looked after went through everything that you can understand.

★★★★★

Lorraine L (Mar 2023) - Colchester - Motability Scheme 5/5

Helpful friendly service and staff who work with you when you want to purchase a car​.

★★★★★

Paul Allen​ (Mar 2023) - Colchester Branch - Google 5/5

The whole experience was excellent from start to finish, amazing thank you.

★★★★★

Paul T (Mar 2023) - Colchester - Motability Scheme 5/5

Does what it says on the tin. Vehicle parts for the trade i.e. professional garages. Good stock, good service and local delivery..

★★★★★

David Widlake (Feb 2023) - Colchester Branch - Google 5/5

Excellent service polite helpful. Thank you Simon​.

★★★★★

Tracey B​ (Feb 2023) - Colchester - Motability Scheme 5/5

Does what it says on the tin. Vehicle parts for the trade i.e. professional garages. Good stock, good service and local delivery.​.

★★★★★

David Widlake​ (Feb 2023) - Colchester Branch - Google 5/5

Following sales executive Terry's friendly, pragmatic, patient advice and help, we are happily driving our used Skoda Octavia. We would have no hesitation in recommending a chat with Terry if you are thinking about buying a car from Underwoods at Sudbury.​

★★★★★

Michele Freeman​ (Feb 2023) - Sudbury Branch - Google 5/5

Well done Kevin from Skoda Colchester

We thought you should know that when Skoda contacts us about our experience of the purchase of our Karoq with Kevin Huynh, we will award 5 stars.

We were grateful for the friendly manner of Kevin and his willingness to be very helpful. We were particularly impressed by his comprehensive, detailed and patient explanation of the Karoq's many specifications. This was extremely useful to us as the Karoq is a replacement for a car which is 19 years old!

★★★★★

Stewart and Catherine Ashurst (Feb 2023) - Colchester Branch - Customer email

Everyone on the sales floor are friendly beyond compare – I must specially thank Mr. David Peddel for his assistance and for patiently addressing my quarries and questions all through the purchasing process. I must also thank the lady at the reception for making the visitors to the dealership so very welcomed.​

★★★★★

Aaron Cyrus​ (Jan 2023) - Colchester Branch - Google 5/5

All is good.​

★★★★★

Clive S​ (Feb 2023) - Colchester - Motability Scheme 5/5

Great service. They identified the problem and solved it efficiently.​

★★★★★

Hamid Foroughi​ (Jan 2023) - Colchester Branch - Google 5/5

Friendly and efficient staff. Got my service done in good time.

★★★★

Martyn Beecham (Jan 2023) - Sudbury Branch - Google 4/5

To read our older reviews click here