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There is no better reference than those straight from our customers. Below are just a selection of what our customers have to say about their Underwoods Vauxhall experience, taken from our review pages on Facebook and Google, plus thank-you letters, emails and greetings card sent in by customers. We really appreciate the feedback, thank you.
If you would like to leave a review online search for "Underwoods Motoring" on Google, Facebook, Autotrader or Motability, or click here to link to all our platforms. Alternatively find our dealership addresses here to send by post.
2025
Thanks to both Glyn and David for all their help and support with finding us a new car. Had my old car Vauxhall for 15 years, kept it in good condition and loved that car, but started to cost a bit on repairs, went in to see both David and Glyn and they did all their best to find us a new car, with our requirements. Glyn was extremely helpful and supported us throughout. Help with the transition from my old car to a new car. We look forward to working with Underwoods in the future and going forward. Thanks for all your hard work.
★★★★★
Tracey Smith (Apr 2025) - Clacton branch - Google 5/5
Very professional Thank you.
★★★★★
Susan T (Apr 2025) - Clacton Branch - Motability 5/5
Very happy with the work they done.
★★★★★
Sharon Barnes (Apr 2025) - Sudbury branch - Google 5/5
Very polite and efficient and friendly. Done on time.
★★★★★
Shirley M (Apr 2025) - Clacton Branch - Motability 5/5
We Definitely made the right decision using Underwood's of Clacton. Our first time there was a very relaxed atmosphere and the people are very helpful trusting especially Glyn he certainly gave us that feeling so we were very confident in Returning there for our second Car, Absolutely brilliant. Excellent customer service from the time we arrived, especially Glyn nothing was to much trouble for him There was no pressure selling, just calm helpful information about the car we were interested in , nothing was too much trouble for Glyn he even had time to get me and my wife a coffee while we went over the finer details of the finance. Glyn was so helpful from start to finish and explained everything in simple, friendly terms he also had the time and curtesy to connect the phone to the Car's blue tooth system and pre-installed our radio stations as well. he even phoned us after the sale a couple of Day's later to see how we was and was we enjoying the new vehicle. overall Very pleased I would deal with them again without a second thought. especially Glyn he is a Very friendly and professional person who knows he's job so without hesitation we Would highly recommend Underwood's of Clacton and a special thanks to Glyn. who we wish to thank very much for his kindness and patience ( The coffee wasn't bad either).
★★★★★
fevzi fevzi (Apr 2025) - Clacton branch - Google 5/5
Great service and very good and helpful people.
★★★★★
Richard C (Apr 2025) - Tiptree Branch - Motability 5/5
Definitely made the right decision using Underwoods Sudbury. It is important that you feel relaxed and confident in the people you are trusting and Steve and Guy certainly gave us that feeling and we are confident in recommending Underwoods Sudbury to others.
★★★★★
Carolyn Barnett (Apr 2025) - Sudbury branch - Autotrader via Feefo 5/5
Pleasing experience with Underwoods Tiptree. The first pleasing experience of Underwoods Tiptree was the early morning response to reserving a vehicle online late the night before.
An early phone call, followed by another later to arrange a test drive, and at every stage from then on the feeling that someone was taking care of you, not just about selling a car, but of making sure you were comfortable with the whole process, important to me as it had been several years since I had bought a car and things inevitably change over the years.
Lots of paperwork which was carefully explained kept the details simple but clear.
Never felt pushed. Always felt at ease.
Test drive around Tiptree with Ashley, and a chance to use and play with the modern technology that most cars now have.
So I bought one. Underwoods took care of the Road Tax, I took care of the Insurance. They gave me half a tank of petrol to boot.
Highly recommended.
★★★★★
Kevin Jenkins (Apr 2025) - Tiptree branch - Autotrader via Feefo 5/5
Looking for a quality used car? If you are looking to buy a quality used car I can highly recommend Underwoods at Tiptree in Essex. I recently bought a car from them. There was no pressure selling, rather calm helpful information about the cars they had with efficient paperwork once I decided on the vehicle I preferred. David at Tiptree was particularly helpful as were his colleagues at their Sudbury branch.
★★★★★
Michael Day (Apr 2025) - Tiptree branch - Autotrader via Feefo 5/5
Hooray for the Guys at Underwoods Tiptree. I am most grateful to the team at Underwoods Tiptree - they managed to fix my Mondeo very quickly, after a suspension spring went. I needed the car urgently to transport my husband to hospital, so immensely relieved that they were able to get it back on the road so quickly. Thank you guys at Tiptree.
★★★★★
Anonymous (Apr 2025) - Tiptree branch - Autotrader via Feefo 5/5
Incredible service, car in amazing condition, swift and professional responses, really lovely people all round! Would highly recommend and a special thanks to Glyn.
★★★★★
Andrew Jb (Apr 2025) - Clacton Branch - Facebook Recommendation
Glyn was very helpful, nothing was too much trouble, he explained and went through everything with me regarding my new car. I am well pleased with my car and would recommend Underwoods, especially Glyn when looking for a car.
★★★★★
Andrew Berridge (Apr 2025) - Clacton branch - Google 5/5
No pressure to buy. The sales staff were very friendly and comfortable to be round nothing was too much trouble. They even phoned me after the sale a couple of weeks later to see how I was and was I enjoying the new vehicle. Very pleased I would deal with them again without a second thought.
★★★★★
Vincent (Apr 2025) - Clacton branch - Autotrader via Feefo 5/5
Excellent service giving complete customer satisfaction. A very accommodating, polite and efficient Sales Adviser/Sales Manager. Everything explained in detail regarding purchase and delivery of the new vehicle.
★★★★★
Anonymous (Apr 2025) - Tiptree branch - Autotrader via Feefo 5/5
Absolutely brilliant. Excellent customer service from the time we arrived talked through service and mot and what they offered.
★★★★★
Anonymous (Apr 2025) - Tiptree branch - Autotrader via Feefo 5/5
From start to finish it was a pleasure to use Underwoods. Guy and Steven were first class. I would definitely recommend them.
★★★★★
Anonymous (Mar 2025) - Sudbury branch - Autotrader via Feefo 5/5
Incredible service, car in amazing condition, swift and professional responses, really lovely people all round! Would highly recommend and a special thanks to Glyn.
★★★★★
Andrew Berridge (Apr 2025) - Clacton branch - Google 5/5
Brilliant service from start to finish. Everyone at this garage was friendly and helpful. Work was completed in a timely manner and to a very high standard. Cannot fault this.
★★★★★
Rozi Hamilton (Mar 2025) - Sudbury Skoda branch - Google 5/5
Very helpful through the buying process.
★★★★★
Anonymous (Mar 2025) - Tiptree branch - Autotrader via Feefo 5/5
No stress car purchase. Superb. Glyn was helpful, not pushy, understood my requirements and went the extra mile. Very jolly and a pleasure to buy a car from him.
★★★★★
Anonymous (Mar 2025) - Clacton branch - Autotrader via Feefo 5/5
Glyn was so helpful from start to finish and explained everything in simple, friendly terms. He was a pleasure to deal with and made the whole process so simple. We're loving the new car. Thanks so much.
★★★★★
Amy Nundy (Mar 2025) - Clacton branch - Google 5/5
Thank you to David Riddleston, at Underwoods in Tiptree, for facilitating the purchase of our car, today. David was very helpful, kind and professional, thereby ensuring a smooth, easy transaction; we do appreciate David's assistance, immensely.
★★★★★
Narendra & Prathiba Nair (Mar 2025) - Tiptree branch - Google 5/5
Helpful. Basically just bought a new second-hand car, but they do service my vehicle. David has always been my contract.
★★★★★
Anonymous (Mar 2025) - Tiptree branch - Autotrader via Feefo 5/5
A very good experience. Good All round service. Helpful, friendly and efficient.
★★★★★
Anonymous (Mar 2025) - Sudbury branch - Autotrader via Feefo 5/5
Had my car in the body shop for insurance repair, outstanding work carried out and the customer service is second to none! Great job everyone at Underwoods, thank you so much.
★★★★★
Jerry Boer (Mar 2025) - Bodyshop branch - Google 5/5
Having bought my second car from Underwoods I would like to thank David for all his help in doing this he is a credit to Underwoods and would definitely recommend to anyone that is looking for a car to go there.
★★★★★
Bonnie Byford (Mar 2025) - Tiptree Branch - Facebook Recommendation
I purchased a new used Vauxhall here. Very friendly and professional staff. I was comfortable in the process and was not forced anything. I had an issue and it was resolved quickly. Would highly recommend having a look. Thanks to Glyn and his boss for a pleasurable experience.
★★★★★
Matt Piper (Mar 2025) - Clacton branch - Google 5/5
Our review is for services rendered on our existing car. People are efficient and helpful inside the offices and in the garage.
★★★★★
Samya Cook (Mar 2025) - Sudbury branch - Google 5/5
I found Underwoods Bodyshop at Sudbury to be very professional in all aspects, from the first friendly telephone call to arrange a convenient date to the actual repair. The result was a perfect match to the original bodywork. Thank you.
★★★★★
Dawn Holman (Mar 2025) - Sudbury branch - Google 5/5
Having previously purchased our last two cars from Underwoods (Tiptree) this time we visited the Clacton branch as they had for sale a model that we were interested in. We were greeted by Glyn who we wish to thank very much for his kindness and patience and for answering all our many questions . At no point were we pressured into making a purchase and could take our time to make a decision We are now very happy driving our new Kamiq. Please pass on our thanks to Glyn.
★★★★★
Heather and Michael (Mar 2025) - Clacton branch - Customer Message
Thanks for the service for buying my new car stress free.
★★★★
Peter Peter (Mar 2025) - Sudbury branch - Google 4/5
Grateful thanks to Martin Murrell and all the Bodyshop team for an excellent repair to my Skoda, and for going the extra mile in courtesy and service, in resetting the radar.
★★★★★
B. Chilvers (Feb 2025) - Bodyshop branch - Customer Email
They replaced a rattling timing chain on my 2019 Picanto (42k miles). I had asked them to check it as I thought it was noisy. They confirmed it was. It was in 7 year warranty so they made the warranty claim and it cost me nothing. No argument or bickering, they just did it. Out of warranty would have been around £1k. A proficient repair. They provided me with a loan car for the duration (4 days). Easy guys to work with and very responsive to emails - which is important to me as I spend most of my time out of the UK. Nice job!
★★★★★
Mark Ezekiel (Feb 2025) - Tiptree branch - Google 5/5
It was a great service again from you all car picked up and then dropped off to me which is very useful. Great customer service. Many thanks.
★★★★★
Daniel W (Feb 2025) - Clacton Branch - Motability 5/5
After a unfortunate issue with my vehicle, shortly after purchasing, the team at Underwoods went above and beyond to sort out the problem, that really should have been sorted out by the (useless) manufacturer.
I can't recommend them highly enough. Fantastic customer service.
★★★★★
Gary Hobbs (Feb 2025) - Tiptree branch - Google 5/5
All was as it should be!
★★★★★
Maurice W (Feb 2025) - Tiptree Branch - Motability 5/5
Very professional. No problem's at all..
★★★★★
Kathleen N (Feb 2025) - Clacton Branch - Motability 5/5
Great thanks.
★★★★★
Mercedes C (Feb 2025) - Tiptree Branch - Motability 5/5
I always get wonderful treatment from The Car people. Very well looked after as always.
★★★★★
Michelle G (Feb 2025) - Clacton Branch - Motability 5/5
Many thanks for your excellent attention once again David. This is our sixth purchase from Underwoods and this is also as the five previous cars an Ex Motability vehicle. Can totally recommend Underwoods if you are considering changing your car.
★★★★★
Trixie Steve Rolfe (Feb 2025) - Tiptree Branch - Facebook Recommendation
The service in this garage is exceptional. The staff are lovely and you really get the sense that it’s a family style business. I bought my car there 6 years ago and they have serviced and MOT’d it since, I wholeheartedly recommend them.
★★★★★
Andrea (Feb 2025) - Sudbury branch - Google 5/5
I’ve just bought a car from Glyn at Underwoods in Clacton. I couldn’t have asked for better service. There was no hard sell, just useful information and patience with my many questions. When I picked up my “new” car it was immaculate and had been thoroughly checked so I don’t need to have it serviced or MOT’d for 12 months. The drive was better when I picked it up than when I test drove it. Before I left the forecourt my phone was connected and I was shown where all the controls were. I will definitely return to buy another car at some point as everyone was happy to help without being overbearing .
★★★★★
Lucy (Feb 2025) - Clacton branch - Customer Email
Always have good service from Underwoods.
★★★★★
Charles Davis (Feb 2025) - Clacton branch - Google 5/5
Service was outstanding nothing was too much trouble. Any enquiry I had David answered straight away.
★★★★★
Nicky Sandford (Feb 2025) - Tiptree branch - Autotrader via Feefo 5/5
Excellent Customer Service. Very pleased with my new Corsa, the team at Sudbury could not have been more helpful, this is the third car that I have purchased from Sudbury, and each one they sourced from their group stock to match my requirements, so always worth contacting them if they currently do not have what you want.
★★★★★
Anonymous (Feb 2025) - Sudbury branch - Autotrader via Feefo 5/5
Friendly, honest, good deals. Bought a car originally at the Tiptree branch of Underwoods. It was a lovely car, but not really what I wanted so went to the Clacton branch who were so helpful and did a brilliant deal with both cars. Joe and David were so helpful, couldn't recommend them more highly.
★★★★★
Anonymous (Feb 2025) - Clacton branch - Autotrader via Feefo 5/5
Easy. Efficient and friendly.
★★★★★
Anonymous (Feb 2025) - Sudbury branch - Autotrader via Feefo 5/5
Very smooth, well-ordered transaction. Very helpful and friendly. Took a car for a drive and Dominic Pyle answered all of my key questions without giving me information overload.
★★★★
Anonymous (Feb 2025) - Sudbury branch - Autotrader via Feefo 4/5
Collected my car on Saturday, great service, very friendly and David made the process smooth and easy.
★★★★★
Pip Pip (Feb 2025) - Tiptree Branch - Facebook Recommendation
I must say that my dealings with yourself and Underwoods have been 1st class, if all suppliers could provide the level of service provided by yourself and your team my life would be far easier and the world would be a better place.
★★★★★
Steve - Group Fleet Manager, Adler & Allan (Feb 2025) - Bodyshop branch - Customer Email
Excellent customer service from Glyn in regards to the trade in of my old car for an electric car.
★★★★★
Bradley Knight (Feb 2025) - Clacton branch - Google 5/5
Very polite and welcoming.
★★★★★
Nigel H (Feb 2025) - Clacton Branch - Motability 5/5
Always very good, reliable, and very pleased with the employees who we deal with.
★★★★★
Diane Leavett (Feb 2025) - Tiptree branch - Autotrader via Feefo 5/5
Quick, knowledgeable and friendly. Had to buy a car quickly due to my other car not up to the job of a long trip. Managed to buy a newer car and picked it up within days. Extended warranty is also useful as it covers just about everything for 3 years. The test drive would gave been better if it was a bit longer, but difficult due to the rural area we're located in.
★★★★★
Christina Board (Feb 2025) - Tiptree branch - Autotrader via Feefo 5/5
Thank you and the Underwood's team for always being so helpful when I phone and have all my numerous queries and concerns! My Corsa has recently just had its service and MOT with some work completed on it and everyone was fantastic so thank you.
★★★★★
Charlotte Gates-Deville (Feb 2025) - Tiptree branch - Customer Email
I have just purchased my first electric car from Underwoods. My old car was also purchased from Underwoods 14 years ago and as it was new I took out a service plan so I have visited the Tiptree branch for the last 14 years and I have always been very pleased with the professional service offered by everyone.
I saw the Electric Corsa on the website and we went to look at it. David was very helpful and there was no pressure to buy. Needless to say a week later I am now the proud owner of my electric Corsa.
Let’s hope my relationship with Underwoods lasts another14 years! Thanks David for making everything so easy.
★★★★★
Terry Jeffrey (Feb 2025) - Tiptree branch - Google 5/5
Great service and very fast. Professional and polite.
★★★★★
Tony B (Jan 2025) - Clacton Branch - Motability 5/5
Very good and pleasant and very quick service.
★★★★★
Richard K (Jan 2025) - Clacton Branch - Motability 5/5
Friendly informed service - good range of vehicle options - David was very helpful, did not feel pressured in any way. Helpful with a few post sales queries. Would recommend Underwoods.
★★★★★
Chris Denham (Jan 2025) - Tiptree branch - Autotrader via Feefo 5/5
Always very good, reliable, and very pleased with the employees who we deal with..
★★★★★
Diane Leavett (Jan 2025) - Tiptree branch - Autotrader via Feefo 5/5
We would like to say thank you all, for your excellent customer service you have given us and how much we appreciate the hard work put in to keeping our 2 vehicles looking pristine. With our best wishes top you all.
★★★★★
Louise and Kevin Bacon (Jan 2025) - Bodyshop branch - Customer Thank You Card
Great service as normal staff polite can't do enough for you.
★★★★★
Joanna S (Jan 2025) - Clacton Branch - Motability 5/5
Very helpful.
★★★★★
Doreen D (Jan 2025) - Clacton Branch - Motability 5/5
Always very helpful, I wouldn’t go anywhere else for the service on my car.
★★★★★
Jennifer Anne Dowsett (Jan 2025) - Tiptree Branch - Facebook Recommendation
I just wanted to thank you most sincerely for the repair of my Suzuki. I was very upset to see the damage I caused and although I am sure you have seen worse, to me it was upsetting.
Thank you for such polite and efficient service and for making me feel much better about the situation.
★★★★★
Lynn Webb (Jan 2025) - Bodyshop branch - Customer Thank You Card
Bought my car from Underwoods 8 years ago and had it serviced and MOT'd by them ever since . Have always been impressed by there high level of service/support and would thoroughly recommend to anyone..
★★★★★
Alan Taylor (Jan 2025) - Tiptree branch - Google 5/5
Excellent service very helpful staff.
★★★★★
Amanda W (Jan 2025) - Clacton Branch - Motability 5/5
I had my Karoq fully serviced by yourselves on Friday the 3rd of January and it was really excellent service fully 5 stars. From Samantha on reception who was most helpful and knowledgeable one of the best receptionist I have ever had to the technician who answered a few queries I had. Please thank them on my behalf, you have two excellent staff there and rest assured I will be bringing my car back to you in the future.
★★★★★
John Ashton (Jan 2025) - Sudbury branch - Customer Email
Always polite and professional, happy to always answer any concerns I have. And they are efficient but do the job properly every time. Great customer experience.
★★★★★
Lisa B (Jan 2025) - Clacton Branch - Motability 5/5
Friendly informed service - good range of vehicle options - David was very helpful, did not feel pressured in any way. Helpful with a few post sales queries. Would recommend Underwoods.
★★★★★
Chris Denham (Jan 2025) - Tiptree Branch - Facebook Recommendation
Vauxhall Underwoods of Tiptree are a very good professional garage. I have a service plan for my car, they always ring to remind me when the service and mot are due, the engineers who service car over the years always do an excellent job as do the people in the office are always friendly and helpful. I really have never had a problem with Underwoods and trust them from buying my car to servicing it.
★★★★★
Edna Smith (Jan 2025) - Tiptree branch - Google 5/5
Delivered my car to you for M.O.T. and Service, on 31st December, was greeted with a smile from Reception and asked if I would like a hot drink which I accepted while I waited for my car. A short while later Reception came over to tell me they had problem with a pipe that needed replacing and the rear brake pads were very dangerous. I agreed for them to order the parts to which I was given a loan car to get me home. I was informed that I was covered on Insurance until my car was ready. I was kept informed on the progress and had a phone call Thursday morning to say it was ready to pick up. When I arrived I was explained what was done in detail and was very pleased. The service is second to none in all departments and I have given 10/10. Many Thanks and a Happy New Year.
★★★★★
Mick Hurricks (Jan 2025) - Tiptree branch - Customer Email