Service Advisor - Sudbury
Location Sudbury
Working Hours 08:00 - 18:00
Benefits Pension scheme and profit related bonus scheme
Salary Competitive Salary + Profit Share + Upsell Opportunity

Ref: SAS207

Closing Date 31/05/2022

Service Advisor

When motorists need support, our Service Advisors are here to help. The person to welcome and reassure the customer upon arrival, ensuring their visit to Underwoods is not only practical but enjoyable. An experience that they will be happy to repeat annually.

Underwoods in Sudbury, Suffolk are looking for an experienced automotive Service Advisor to join their professional team on the Service Reception. Could you be the right person for the job?

This is a great opportunity for the right candidate to join a successful independent dealer group representing two of the world’s most established vehicle brands with Authorised Repairer Status for Vauxhall and Skoda. As a well established used car dealership we have a loyal and growing local customer demographic.

The ideal candidate will be cheerful, courteous and well-presented. You must be motivated to provide our customers with a high standard of customer care and a competent level of professional advise, to provide a stress-free vehicle repair experience.

Duties include:

  • Checking in and seeing out customers
  • Raising job cards
  • Take customer bookings
  • Organising courtesy vehicles
  • Following up with customers
  • Liasing with Workshop Controller and Service Manager
  • Warranty recalls
  • Invoice all work carried out

Previous experience of an automotive Service department a necessity, with knowledge of Pinnacle 'Dealer Management System' an advantage. Good communication essential. IT literature.

The successful applicant must take pride in their work and provide high levels of customer service, in line with the levels of excellence expected at Underwoods Motoring.

In addition to your salary, you will benefit from our profit share scheme plus have the opportunity to earn additional commission from up-selling certain product lines. Working hours are 8:00-18:00 weekdays and 8:00-13:00 on alternate Saturdays.

To apply please upload your CV or send your CV to Jim Smith, Underwoods Motoring, Wyncolls Road, Severalls Lane, Colchester, Essex, CO4 9HS.

If you would like to learn more about our values as employer and those values we look for in our employees please click here.

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