Service Reception Manager - Sudbury
Location Sudbury
Working Hours 08:00 - 18:00
Benefits Pension scheme
Salary Salary upon application

Ref: SRM201

Closing Date 31/03/2020

Service Reception Manager

Underwoods Motoring in Sudbury are looking for an experienced Service Advisor to join and Manage the Vauxhall Service Reception

The position is ideally suited to a highly experienced individual looking for the next step in their career, working to progress in the department to a more senior role.

As an Authorised Repairer of Vauxhall and Skoda, manufacturers training will be provided. Our busy dealership has a large database of existing customers, therefore applicants should be customer focused and capable of delivering the highest standards of service.

Duties include:

  • Responsible for running the Service reception
  • Reporting to Senior management
  • Monitoring Manufacturer Customer Satisfaction scoring and achievement.
  • Checking in and seeing out customers
  • Raising job cards
  • Taking customer bookings
  • Organising courtesy vehicles
  • Following up with customers
  • Liasing with Workshop Controller and Group Aftersales Manager
  • Warranty recalls
  • Invoice all work carried out

Previous experience of the motor trade a necessity, knowledge of Pinnacle Dealer Management System (DMS) an advantage. Good communication and IT skills are essential.

The successful applicant must have an excellent attitude and be able to work as part of a team. They must take pride in their work providing high levels of customer service, in line with the levels of excellence expected at Underwoods Motoring.

This is an excellent opportunity for the right person to join a successful and growing business.

Hours are 8:00-18:00 weekdays and 8:00-13:00 on alternate Saturdays. Opportunity to earn additional commission from up-selling certain product lines.

To apply please upload your CV or send your CV to Jim Smith, Underwoods Motoring, Cornard Road, Sudbury, Suffolk, CO10 2XA.

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