Date: 1st June 2020
To all our valued customers,
In these challenging times we must accommodate change and take sensible precautions to ensure the safety of all Underwoods customers and staff.
We have therefore made some changes to our sales process to exercise safe social distancing an reduce physical contact.
We hope these changes do not cause you any inconvenience and that over time we can relax them.
VISIT BY APPOINTMENT
We feel that the safest way to proceed for both you and our staff is to introduce visits strictly by appointment only.
This way we can ensure our social distancing measures are adhered to and our temporarily reduced staff numbers will be able to dedicate the appropriate time required to each customer.
To make an appointment simply call or click on the link below to book online. We will make every effort to accommodate your desired time and date.
Please note: Ideally we ask that you visit alone or if necessary with a partner. Also please try to avoid bringing young children into the showroom. If this is unavoidable, please keep them under close control for duration of your visit for their safety. Thank you.
Throughout your visit we will make every effort to keep a safe and respectful 2 metre distance. We ask that you do the same and appreciate your cooperation.
Firstly, please do not be offended if we do not shake your hand for the time being. Thank you.
In our showrooms all display vehicles and our used cars will be locked. Please ask to be shown the vehicle by a Sales person. The vehicles are regularly sanitised especially before and after use.
During the sales process we will reduce the amount of paperwork to a minimum whilst continuing to adhere to all mandatory FCA and regulatory guidelines, which are designed for your protection. To reduce contact, please bring your own pen to sign.
We have always encouraged our customers to test drive their desired vehicle. This is still the case.
However, in order to meet Social Distancing measures we cannot accompany you.
We have instead setup a safe procedure to ensure this important part of the new car process continues.
Please click to read our test drive document.
We have always benefited from providing you with a private office in order to fulfill the sales process. Temporarily we cannot use these offices, as we cannot ask you or our staff to safely share such a small room.
Instead we will provide a comfortable space in our open plan showroom to discuss and complete your sale.
You can find all our new car finance offers on our website, alongside our extensive used car stock which can be reserved online for just £99 following 3 simple steps.
In these difficult times we would be very grateful if you could express your feedback using social media on Facebook and Google reviews.
When asked, we would also appreciate if your partake in a “happy handover” photograph which we will share on our Facebook page.
We look forward to seeing all our customers and send our best wishes to you and your families.